Sportsdirect.com Reviews 

304,730
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Looking at 16,603 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent value and competitive pricing, along with the good quality of products. Many find the website easy to use for ordering and report fast, prompt delivery, often arriving early. However, some people were dissatisfied with delivery, citing unreliable couriers like Evri, significant delays, and high postage costs. Others reported issues with product sizing, receiving incorrect sizes or pre-worn items, and poor packaging quality with damaged boxes.

Reviews shaping this summary

Rated 4 out of 5 stars

Well described items with enough info to make a purchase. Easy buying and reasonably fast delivery. Website search good, filters work well. Great value on some sale items . Postage cost is irritat... See more

Rated 4 out of 5 stars

The service from sports direct was perfect the only downfall was a size issue with Firetrap vest, amazing price but the 2XL size vest was undersized. Real size probably a Large. Some of you are probab... See more

Rated 4 out of 5 stars

Disappointed on size meant to be 12 month and very small I will now need to return to nearest shop which is 3 mile away as no return slip in bag . On checking seems u can’t take an online order bk to... See more

Rated 4 out of 5 stars

Excellent shopping experience and quick, efficient and smooth. Very easy to shop and go through the process. However, a very poor experience with Evri on the delivery so you may want to review the Cou... See more


Answered by reviewers

Created with AI, based on reviewer opinions







Company details

  1. Activewear Store
  2. Camping Store
  3. Fitness Equipment Store
  4. Running Store
  5. Soccer Store
  6. Sportswear Store

About Sportsdirect.com

Written by the company

The UK's largest Sports Store, we bring you the best brands at bargain prices, all year round! With stores all over the UK as well as a huge online catalogue, you're sure to find what you're looking for!

Customer Service Opening Hours

Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are shown GMT)

Contact us via Customer Care

Contact info

3.1

Average

TrustScore 3 out of 5

305K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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3.1

All reviews

(304,730)

16,822 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Need exact sizes description of each product

Website is working good. I only have 1 issue with the size description of product. I ordered sketchers shoes. I was struggling find the length of that shoe. I clicked on size chart, instead of they gave that shoe description they showed all brands sizes but not with the exact length n width. So please on Website put exact length n width information of each shoes.

23 July 2026
Unprompted review
Rated 2 out of 5 stars

Nike Air Max

I ordered Nike Air Max in brown, they changed the order to grey/blue.
Delivery took a week, on arrival the outer packaging was undamaged, the shoe box was ripped to pieces.
Returns cost £4.99. ???
Getting in touch is almost impossible.
I won't be shopping with Sports Direct again.
Take my advice, shop elsewhere.

23 July 2026
Unprompted review
Rated 4 out of 5 stars

Items all arrived ok

The jammers I ordered were fine. The only thing I don't like about shopping online with this company is the amount that you pay for postage, especially paying £5 per item returned (you can't return to a shop). Other companies are much better on that front. However, thankfully I didn't need to return items this time and otherwise everything has been completely ok.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

I love this shop

I love this shop. The excellent quality, the large variety, the unbeatable prices, there's always something that I like for me or for presents. Throughout the years, I have never had to send anything back, all the opposite, I always come back for more! Thank you so much, Sports direct! ❤️

23 July 2026
Unprompted review
Rated 1 out of 5 stars

In Burnley special the store it’s…

In Burnley special the store it’s perfect, 5 stars for the store himself but the manager and employee must do a customer’s training lesson as they have no idea how to be polite or how to be around when you need them, as customer you must search them in all store because they stay all time like in meetings and don’t care about customers, I reported this on past but seems this it’s the standard for this employee from Burnley store.Hopefully all this will be changing as example take a look at JD store from Burnley where employee are everywhere and ready to help you anytime.

22 July 2026
Unprompted review
Rated 3 out of 5 stars

My experience with the Sportsdirect

My experience with the Sportsdirect
I like the variety of the selection. There's definitely something for everyone.
Dislike - delivery time (whole week waiting), no option for "store collection" (free of charge), no payment refund, just the credit instead. I do not know other store who does it!

17 July 2026
Unprompted review

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