Unisportstore.com Reviews 

As a family with two twin boys playing high-level youth football, we buy many pairs of boots. High-quality boots easily last them half a year without any issues, so seeing a pair come unglued after just two uses was a clear manufacturing flaw.
​I am very grateful to Irene for stepping in, being polite, and making sure my claim was properly handled and accepted. Excellent and helpful customer service from her!

Marie helped me solve my problem, fast and easy.

ordered a required soccer kit and received socks with a clear manufacturing defect—one sock was significantly shorter than the other.
​After multiple attempts to contact customer support, they finally emailed stating a replacement would be processed and that tracking information would follow. However, days have passed without any tracking number or further update. Response times are extremely slow, shipping is delayed, and for the high prices charged for required items, the overall quality control and customer service are very poor.
​Be cautious when ordering from this store and inspect your items immediately upon arrival.

Perfect, after just 16 hours i got my money back. Than you Łukasz, you helped me a lot

Our quality issue was handled great, 100% satisfied.

I ordered a pair of Nike football boots and a few months later the glue from the outsole started letting go of the upper. I send a message to the support team with a couple photo’s of the state of the boots and within a few hours i got a reply with a complete refund. Awesome service and I bought a new pair of boots from their website right away.

I had reclamation for one pair of futsal shoes (defect after 1st use), Mikkeline (Customer Service Agent) sorted a full refund without any problems.

10/10 service

Timothy gave me very good service, thank him very much for the fast help and great answers

exellent service on returns and this is the only site i will buy football gear for my son on!

Complaint handling by Lukasz, can only be described as 5 star excellent! Material issue on nike mercurial resolved within 24 hrs!

My football boots broke within a week. I sent them a few photos and the label, and within a day I had received a full refund. Very good experience and excellent customer service by Lukasz!

It was a great experience foe me the way Mr Timothy handled my case. He patiently went through my complaint, and responded in a short time. Its commendable

Unfortunately, the football boots I purchased broke after just a few weeks of use. I contacted customer service regarding the issue and was assisted by Lukasz. He handled my case professionally and provided excellent support. Although I am disappointed with the product quality, I am very satisfied with the customer service I received.

I had an issue with my football boots and contacted Unisport regarding a claim. Luiza was extremely helpful and handled my claim very quickly and professionally. She made the whole process easy and stress-free, and I really appreciated how quickly she responded and helped resolve the issue. Excellent customer service, i would definitely recommend Unisport.

Ordered wrong and needed a quick solution. Super Customer Service from Storm, appreciate your quick support. Thanks 🙏

Expensive shipping! $20 round trip for buying and returning for one light jersey. Plus support took over a week to respond. Never shop here again.

Extremely disappointing customer service — especially from management.

I ordered a pair of Adidas Copa cleats from Unisport on August 22 for a total of $196.65 as a birthday gift for my son. After waiting more than a week with no shipping information, I finally checked the purchase through my digital wallet and discovered that Unisport had canceled my order.

I received no notification whatsoever that the order had been canceled. Because I was never notified and believed the cleats were still being processed, I lost valuable time to find an alternative. My son's birthday gift will now be late as a result.

I contacted Unisport customer service and spoke with Stephen, who identified himself as part of their management team. When I asked why my order had been canceled, the only explanation he could provide was “unforeseen circumstances.”

Here is where this became especially frustrating: the cleats were still available on Unisport's website. The difference was that they were now being sold at a higher price.

I asked what I thought was a very reasonable question: Since Unisport canceled my order without notifying me and still had the cleats available, would they simply allow me to repurchase them at the price I had already paid?

The answer was no.

I then asked whether they could provide a discount so that I could reorder them for the same amount. Again, the answer was no.

Stephen ultimately confirmed that because Unisport canceled and refunded the original order, I would have to place a new order at the current, higher website price and that they would not price match my original purchase.

So, to summarize my experience:

Unisport accepted my order and payment at the original price.
The order was subsequently canceled.
I received no notification of the cancellation.
I had to discover it myself after wondering why the cleats hadn't shipped.
The order was a birthday present for my son, which will now be late because I wasn't notified.
Customer service could not provide a meaningful explanation beyond “unforeseen circumstances.”
The cleats were still being offered on their website.
The price had increased.
A member of management refused to honor the price I had originally paid.

Mistakes happen. Inventory issues happen. What separates good companies from bad customer experiences is how they handle the problem after it happens.

I wasn't asking for anything free. I wasn't asking for compensation. I simply wanted to purchase the same cleats at the price Unisport had already sold them to me for before they canceled my order without notice.

What is most disappointing is that this could have been resolved very easily. Honor the original price, apologize for the cancellation and lack of communication, and retain a customer. Instead, management's solution was essentially that I could reorder the same product and pay more for it.

Now I'm left scrambling to find my son's birthday gift because I spent more than a week believing an order that had actually been canceled was on its way.

I purchase a significant amount of soccer equipment and have children involved in competitive soccer. After this experience, I will take that business elsewhere and will recommend that other families in our club do the same.

Buyer beware: if Unisport cancels your order, don't assume they'll notify you — and apparently don't assume they'll honor the price you originally paid even when the product is still available.

Very easy to order things and you can even pay with like four diffrent payment like Paypal,gift card,card and klarna

Good and fast reaction. Correct handling of claim. Thanks Unisport

Super fast and great customer
support