Youtooz Reviews 

I ordered and fully paid for an Abby Plush on April 25, 2026. When the order still had not arrived, I contacted Youtooz on June 2. Their support told me that, due to delays, the new shipping window would be July 1–July 31.

It is now September 5, 2026.

More than four months have passed since I paid for the order, the promised July shipping window has been over for more than a month, and I still have no plush, no valid tracking information, and no clear explanation of when I will actually receive what I paid for.

This item was ordered for my young daughter, which makes the situation even more disappointing. I was patient when they first announced the delay, but there is a big difference between a reasonable delay and taking a customer's money for months while repeatedly failing to meet the shipping timeline.

What bothers me most is the lack of a concrete solution. Customers should not have to keep contacting support months after paying just to find out whether their order has even been shipped.

Based on my experience, I cannot recommend Youtooz. If you are considering ordering from them, be aware that the estimated shipping dates may change significantly and you could be waiting for months after payment.

I will update this review if Youtooz finally resolves the situation by either delivering my order or issuing a full refund.

I bought three plushies. One doesn’t begin shipping till December, and the others are shipping in waves, Issue is, I don’t know how to track my order, there isn’t an account I can log into, and I spent 120 bucks. Im actually scared that my stuff won’t show up. 120 dollars is a day’s work for me, it would suck if it got shipped to the wrong place as I recently moved across the country. Is there a way to see if my order is confirmed or shipping?

Great support team!! I’ve seen a lot of people praise their support team, and it’s true! They responded extremely fast, and resolved the problem in a breeze. I accidentally shipped a figure to the wrong address, and by simply emailing them the info they needed, they fixed it!

The website has a massive variety of merchandise from all sorts of franchises, so there's something for everyone! Website is also very informative when it comes to updates regarding your pre-order and delivery status.

As for my personal experience with customer service I have nothing but amazing things to say! My situation was complex and the customer service team went above and beyond in making sure everything went smoothly and myself getting the order. Very kind and caring people working for customer service and I wouldn't recommend them enough!

Amazing website, service and team!
10/10

Their customer service sucks. I have yet to receive any kind of information about my order despite them saying they were working on it. They don't update you when their estimated wait time changes for your order. I will never make another purchase with this company.

Repeat customer at Youtooz. Recently ran into an issue where a couple items didn't come with online redeemable codes. Youtooz customer support was able to quickly rectify my inquiry. Looking forward to purchasing from them again.

Great customer service! I ordered the postal dude pre order item and needed to change the address, they got back to me within 20-30 minutes of sending the request email! So helpful and kind, will order again😊

Quick and helpful

Prompt support response.

We LOVE Youtooz! I have bought several things from them before and will buy several more I’m sure. I’ve only ever had one issue ever in all my purchases and it was actually not anything Youtooz did wrong. A package got lost during the holidays in a warehouse on its way to me but they still offered a replacement to be sent all the same! It’s hard to think of another company with such excellent and compassionate customer service. 💕

I pre-ordered the Lara Croft figure, and it arrived in mid-December with a damaged box.
Support claimed it was a shipping defect.
However, the item arrived inside a protector case: the protector was completely fine, but the box inside was heavy worn and the window was badly scratched.
The damage happened at their warehouse.

After weeks of discussion, support emailed me on January 28th, confirming: "You're now on our waiting list for replacement packaging". Since then: absolute radio silence for over 6 months. No update, no box.

I sent a formal follow-up email on August 6th, which has also been completely ignored.
I am done waiting. Since Youtooz failed to deliver, I have officially cancelled my request.
I now demand a full refund of my €37.74 to my original payment method immediately.
Check ticket for order #3327237 and resolve this.

Ordered the lumbridge castle set, it took a while for it to deliver, the end of the window it said. The box came damaged from shipping. There was no padding. This company sells collectibles, people like the boxes to be in good condition for display.

I tried reaching out but all they offered was a discount on buying something else. I asked if I could exchange and they haven't contacted me back in a week 3-5 day responses is what they said. I will not be using this company again.

Update: got a reply saying they wouldn't help

Waited a month and it took them over a day to respond to an email. If it's "pre-order" they should be upfront about it.

After orderinng in 15 may 2025 and after asking many times about my shipment they changed dates further again,again and again...never gonna arrive i ordered jak and daxter and spent 50 dolars for it got pissed and asked for refund for this absolute assh0le of company scam

I accidentally bought two plushies, sent an email and got a refund in 3 days.

I purchased a Jenny Miku figure on July 6th, and it did not get here until August 11th!
They tell you that US orders can take 20 - 30 days to arrive, but I had high hopes that they over estimated. Sadly in my case, they under-estimated! As my purchase (that was NOT a preorder) took THIRTY SIX DAYS to arrive. :⁠'⁠(
Needless to say, it did not make it in time for the Birthday it was intended for.
I will still gift this item, as it looks super cute, but WOWZA, be READY to WAIT for your purchase. :(
Which doesn't make sense to me, because I purchase enamel pins and scene stickers and other things from China and they HARDLY EVER take more than a week to get here, so I don't understand what the super crazy long shipping is about with this company???

i got a preorder pip plushie and even though he took over a year it's sooooo worth it!!! for $30 usd you get a GIANT plushie hes so big and the details on it are insane. little stitches on the top of his hat, the hair has a thin piece of foam in it so it's firm and not just a single piece of fabric and it's made so well!!! came with no loose pieces of fabric or mishaps and there's a detachable tag with a chain so you can keep the tag the way it is. by far the best plushie i own :) the staff are also soooo helpful, i had to change the address a couple times and they were so kind about it and have the best customer service. they also reply in a few hours so very very quick responses!!
ALSO VERY ACCURATE TO IF NOT BETTER THAN PHOTO!!!!

extra: i won this plush so i didnt pay a dime, wouldnt have my boy if that didnt happen<333 thank you youtooz!!

i pre-ordered a limited vinyl figure (BFDI Two vinyl figure) back on January. by the time it arrived on summer, it got stolen some time after delivery. i ended up emailing youtooz about the situation and attached a screenshot from a courier called "UniUni" that shipped the product and the proof of photo for it. after some explanations and emails about it, they were kind enough to check their warehouse for a replacement of it and managed to ship it out soon. as this review is being made, they are getting some stuff ready to ship it out as a replacement.

But overall, they have great customer service and provided me with the product i needed

Bought a brick set and it was an awful experience. The studs seem to small to securely fit any piece on top of them. The design has so many hanging pieces that the whole structure is completely fragile and the bags come without numbers and some are a complete free-for-all in terms of pieces big and small. The instructions tell you to ensure every piece is as secure as possible and the design proceeds to be more unstable than Britney. I bought this brickset as it was from a game I loved, but I've never seen such awful work, which is rich given the states the game has been through. Cheaper than Lego, but you get what you pay for and in this case that shines more than ever.

I bought a Puppet plush in December from a third party site and the order got cancelled (that’s on me) so I finally caved and bought one straight from Youtooz in March. The original shipping information said it would be delivered in June/July. Then the date changed to July/August. Then August/September. The delay, though a bit disappointing, I understand. It arrived August 3rd (3 days ago).
Now, I’m not the type of person to buy a plushie just for it to sit on a shelf. I buy it to hold, put in my bed, cry with, and the Puppet plush is the perfect size, shape, and weight to do that with. However, it seems like every time I touch it, there’s a new loose thread. In the eyes, back, hands, legs, all over. And, as I don’t want to ruin my new plush, I take a pair of small sewing scissors and cut the thread. But then there’s another one! I swear I have cut loose thread ends from every seam: the face embroidery, back stitching, arms, hands, legs, etc.
I’ve heard nothing but amazing things from Youtooz, and I’m honestly a bit peeved at the quality of this product. This is my first order and it’s been a big turn-off from the brand. I love the plush, but every time I have to get up and cut another loose string, I wonder if I ordered from the wrong company. I payed just under 40$ for a plush that is worse quality than some I’ve found for a quarter of the price!
I’m disappointed with my overall experience, and moreover that there is no place directly linked to Youtooz (that I could find) to put these types of concerns. I’d be interested to know if this has happened to anyone else, or if I just got unlucky.
Do better, Youtooz.