Invited
Youfoodz punches above its weight for pre-made meals. The flavours are surprisingly fresh, and you can tell they’ve put thought into seasoning and ingredients. The portion sizes are generally satisf... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Invited
Just on 2nd week of meals on alternate evenings. 80+ lady too tired to cook and finding myself throwing out vegies gone off because I didnt use so I will save this loss. Finding meals I like and reco... See more
Company replied
Invited
The app is very easy to use, and the meals are very reasonably priced. I very much appreciate the amount of variety available on their low calorie options, although I do find the quality a bit hit and... See more
Company replied
Invited
Really enjoy the meals. They’re easy, convenient and taste great. I buy them just for work lunches and they make life a lot easier. Customer service has always been excellent in my experience, quick... See more
Company replied
Youfoodz is really amazing food. We LOVE it! Saves time and offers variety. Tastesnpretty good and the shipping and delivery is also pretty good! PROBLEM is their website and App! OMG! Force a ra... See more
Company replied
If YouFoodz and InDebted spent half as much time resolving genuine customer concerns as they do sending lengthy text messages, they might have retained a long-term customer. After weeks of unne... See more
Company replied
I liked the food but was continually overcharged. For the last 3 weeks I was charged for the 'free' add on and the total charged was up to $18 more than stated on the order. I was forced to cancel as... See more
Company replied
Invited
Delicious, simple, and a refreshing change from typical ready-made meals. It's easy to keep track of your nutrition, and the meals are very convenient, especially for people who are busy, don’t like... See more
Company replied
Invited
I really like the food but having ordered for 3 plus months I no longer receive any discounts unless I'm signing someone else up (which I don't want to push on others). The price I'm paying per meal n... See more
Company replied
Invited
Like: convenience, I liked the nutrition/carbohydrate on cover slip Dislike: portions small; vegetables too carbohydrate laden - potatoes, carrots, peas, corn. I prefer green leafy vegetables, broc... See more
Company replied
Invited
Helps me make the better choices Great variety dishes 😋 Good protein clean chicken, beef, pork and lamb. Lots of fresh vegetables. Winter dishes delicious 😋. Portion are ok calorie cont... See more
Company replied
Invited
Limited smart calorie options with Asian influence. Other options usually have 500 plus calories which is too much for a single meal when having this food to drop weight. Youfoodz helped me lose 16kg... See more
Company replied
Invited
Youfoodz prepackaged meals are the best, by a country mile, that I have ever tried. They are just the right amount in each serve. Every meal, so far, has been very tasty. The protein componen... See more
Company replied
Invited
The food is all very good and fresh and a decent size serving. Very convenient when working full-time. Even the vegetables, broccoli for example, after being warmed up stay firm and don't go mushy. Th... See more
Company replied
Invited
Food tastes great. Selection is broad. Pity you can't flag any Allergies is disappointing, so when the auto generated delivery arrives I've previously had to throw meals away. I'd prefer if you don't... See more
Company replied
Invited
The meals are delicious! Only negative would be there are no discounts on orders, especially if I have ordered over 30 boxes. Referring a friend or getting a discount on adding extras doesn’t suit eve... See more
Company replied
Invited
Loved the easy app process and the whole process except for: 1. The salt content. One meal had 1990 mg of sodium per serve and most other meal are pushing well over 1000 mg. The avege intake per... See more
Company replied
Invited
Well the choice the computer picked for start and not being able to change especially due to my dietary needs this box I get today is basically a waste of my pension money cause I can’t eat them... See more
Company replied
Initially sounded like a great idea. Kids loved the food, to a degree. As a working parent, it did come as a great relief. But Here's why we stopped after just 1 week of trial: 1. No veggies... See more
Company replied
I had high hopes after seeing reviews but the food is nauseating in person. What the heck is "chicken booster" on the ingredients? Some meals are nutritionally unbalance, lack vegetables, and made wit... See more
Company replied
Invited
Convenience is a motivator to subscribe to youfoodz and its healthier and cheaper than take away. Some meals are tastier and less bland than others. Some chicken meals tend to taste all the same.... See more
Company replied
Invited
The meats are tender,soft ,no fatty bits and cook to perfection ! The vegetables are to perfect still crisp once cook as they should be for the best nutritional benefits Mashed potatoes is perfe... See more
Company replied
Love the convenience of the food, delivered to your door. Received a bonus as we were recommended y a friend .Unfortunately some meals were terrible meat in them very fatty and tough . After receiv... See more
Company replied
Invited
I love the convenience of ordering my meals and getting them delivered to my doorstep. The meals I’ve chosen have been delicious and I freeze the meals which is so easy just to take out and heat up wh... See more
Company replied
Invited
Loved the meals - fresh, tasty and easy to prepare, delivered to my work-place at the same time every order, perfectly chilled. There honestly wasn't one meal we decided we wouldn't order again! The... See more
Company replied
Invited
These meals are just enough for me , I do high protein low cal , I have lost 6 kg along with exercise etc after being on prednisone which ganes weight. You can pick and choose , and as a solo I loos... See more
Company replied
Invited
Good packaging with Ice for delivery. Good variety in Meals Too many Peas in Meals, can replace with Carrots, more Healthy & Economical as well. Did not see any opportunity to discontinue or Cancel... See more
Company replied
Invited
We are enjoying the meals, but the delivery is very poor. Only been back for 2 weeks and both deliveries have been delayed till almost midnight 1st week and after 1.00am 2nd week, and the last box was... See more
Company replied
Invited
Enjoying YouFoodz much more than I expected. Thought it was just another ray made meal bland and just going to help me out for a few weeks - but my self and my son are really enjoying them. Both di... See more
Company replied
Invited
The foods are delicious, always a great variety and perfect portion sizes! Only negative (which isn’t a big deal) is that the meats are often not cut into small pieces, usually they’re large slices th... See more
Company replied
Invited
Your reward system doesn't work very well! My daughter sent me an email to try youfoodz and because I didn't use it immediately I got inundated with emails so when I did join she didn't get the rew... See more
Invited
Registering online was easy. The Youfoodz app was easy to use. I appreciated the discount offered as a new customer. There was a wide range of meals to choose from. As I have an intolerance to gar... See more
Company replied
Invited
Great variety of meals available each week with the flexibility to swap them out. They ensure the foods' use-by dates are varied to last beyond the week. Portion sizes perfect. Delivered on time, gre... See more
Company replied
Just had my first order and meal, the packaging of the box was good, but like the other companies I’ve tried don’t really deliver what they advertise. I know the photos of the meal’s aren’t going to b... See more
Company replied
Invited
Have liked more meals than not, so that is a plus. Buying from shops they have very small limited range available much better to buy direct online and have delivered. Better choice for most part, howe... See more
Company replied
I just wanted to comment on your customer service. I spoke with Yung, and Alma, on 2 separate occasions regarding an issue which was dealt with efficiently and quickly with no problem. How refreshing... See more
Company replied
Invited
The meals I have received have been fresh and full of flavour. I love being able to come home after a hard day and a healthy dinner is ready in 3 minutes. Unfortunately I am limited to a certain am... See more
Company replied
Invited
Where are the vegies, just mash potato and some orange coloured watery mix. For a balanced meal there needs to be peas, broccoli or similar. The Pulled Beef and Ravioli was inedible as the ravioli was... See more
Company replied
Invited
The website can be confusing at times and I often can’t find the section I want. It is irritating that you order for me but take no notice of the sort of food I have ordered in the past but keep pu... See more
Company replied
Invited
The meals I selected were tasty just not quite enough of a portion for an evening meal , in saying that I really enjoyed them , I will be ordering again when I've gotten through my first order Regar... See more
Company replied
Invited
The app is easy to use, a wide selection of meals. Each one I have tried with the chicken isn’t dry, it is filling and super flavour filled. I haven’t yet tried a frozen to defrosted one but just refr... See more
Company replied
Subpar food quality. Most of the dishes don't have nearly enough sauce/curry so it's mostly completely plain, unseasoned chicken and plain pasta. Couldn't finish a lot of them,
Company replied
Invited
I like the variety offered. My son is a meat eater, I am vegetarian. They cater for both of us. He likes that the foods aren't overly spicy (I know which ones to order on future orders as he gives me... See more
Company replied
Invited
Delivery prompt website is responsive. Most meals have over 1200mg of salt. It's difficult to make low salt choices. Heart smart recommendations are for low salt. That is my major criticism. The res... See more
Company replied
Invited
Working nights these meals are perfect for me as they have protein are calorie controlled and are tasty That means I’m not snacking or eating high fat / carbohydrate meals I’d say a win win for me... See more
Company replied
Invited
I don't like how you add in packets of sauce inside with the food, just leave it out altogether. Also the plastic cover is so hard to get off the container. Trying to remove that cover off hot food i... See more
Company replied
Invited
I find your website confusing when it could be so simple and I never know if my order is actually placed. I like your food overall some not so much but then cannot reorder the same dish the following... See more
Company replied
Invited
Did not enjoy food and so did not order a second box but you went ahead and deducted funds from my Mastercard for an order I told you I did not want, then the unwanted order turned up and fortunately... See more
Company replied
Invited
Cancelled one box because not what I wanted so changed the order received it and cancelled box charged for both. skipped the next two weeks but still received boxes and was charged for both was ridic... See more
Company replied
Invited
Often meals are lacking sauce or gravy making then very dry to eat. I had two identical meals one had sauce the other none at all! Most of the meals are reasonably good but there are a number of mea... See more
Company replied
Company details
- #3 of 3 best companies in Online Food Ordering Service
- #4 of 5 best companies in Food Products Supplier
- #3 of 3 best companies in Meal Delivery
Written by the company
Youfoodz – Fresh, Healthy Ready-Made Meals Delivered Across Australia You’ve seen us, read about us, and double-tapped us, now taste the hype. Youfoodz is Australia’s leading fresh meal delivery service, on a mission to create freedom and fuel healthier lifestyles with every bite. We’re redefining convenience with our ever-changing menu of ready-to-eat meals, nutritious snacks, and cold-pressed juices, all made with quality ingredients and delivered fresh, not frozen. Whether you're at home, at work, or on the go, Youfoodz is here to make healthy eating simple and delicious. With nationwide delivery and availability at over 3,000 retail stockists across Australia, we make it easy to enjoy chef-designed meals without the prep or clean-up. This is the future of food – fresher, faster, and better for you.
Written by the company
Contact info
4/52 Pritchard Rd, Virgina, 4014, Brisbane, Australia
- (07) 3633 0708
- youfoodz.com
3.9
Great
48K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
Convenient and fresh.
Great tasting food that is ready in minutes. Fresh not frozen.
16 October 2025
Unprompted review
Reply from Youfoodz
Thank you so much for the five stars! ⭐
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available from 7am-9pm Monday-Sunday (AEST) and are happy to help! 😊
You can give us a buzz on 07) 3633 0708 or send us a direct message on Facebook at - http://fb.com/msg/youfoodz 💬
Happy cooking! 😊
Overcharged
I liked the food but was continually overcharged. For the last 3 weeks I was charged for the 'free' add on and the total charged was up to $18 more than stated on the order. I was forced to cancel as it was too stressful to check and have to deal with the overcharging every week. I advise you to watch the billing
10 October 2025
Unprompted review
Reply from Youfoodz
Thank you so much for bringing this to our attention.
We are sorry to hear about the experience you had with our services, and apologise for any inconvenience caused.
To help us investigate further, please contact our dedicated Customer Care team via:
Phone - (07) 3633 0708
Live chat - www.youfoodz.com
Facebook DM - http://fb.com/msg/youfoodz
We're available from 7am-9pm Monday-Sunday (AEST) and are happy to help!
Elise
Customer Resolution Specialist
The Youfoodz Team
Awful
Awful. Would not recommend.
Nothing like images. Very bad tasting. VERY small stingey servings, even the big ones, certainly not worth the money.
Terrible quality and the menu changes every week so sometimes you have to get things you dont even want. Got over it on my first week, and wish i didnt order my second box.
These meals do not hit, and you do ont feel like youve eaten a nutritious meal at - you crave a normal home cooked meal. Energy has been depleted and certanily not cost effective - you still need to buy other food to fill the gaps their meals miss, making groceries bills bigger than normal.
Yeah you save time, but thats it.. you compromise everything else.
16 October 2025
Unprompted review
Reply from Youfoodz
Thank you so much for bringing this to our attention.
We are sorry to hear about the experience you had with our services, and apologise for any inconvenience caused.
To help us investigate further, please contact our dedicated Customer Care team via:
Phone - (07) 3633 0708
Live chat - www.youfoodz.com
Facebook DM - http://fb.com/msg/youfoodz
We're available from 7am-9pm Monday-Sunday (AEST) and are happy to help!
Elise
Customer Resolution Specialist
The Youfoodz Team
YouFoodz and InDebted - Be alert!
If YouFoodz and InDebted spent half as much time resolving genuine customer concerns as they do sending lengthy text messages, they might have retained a long-term customer.
After weeks of unnecessary contact and failure to provide clear, verifiable proof of any actual debt linked to the date they claimed, I’ve decided to end all dealings with both companies. YouFoodz made a poor decision engaging InDebted as their collection agency — all over a $64.94 charge that could have easily been clarified with proper communication and customer care.
InDebted’s approach feels automated and impersonal, with little regard for context or fairness. They appear to operate on the assumption that “the business is always right,” leaving no room for genuine resolution.
I would not recommend engaging with either company. If an issue arises, do not agree to payment plans without full verification, and be aware that once InDebted is involved, reasoning or common sense seem to disappear from the process.
15 October 2025
Unprompted review
Reply from Youfoodz
Thank you so much for bringing this to our attention.
We are sorry to hear about the experience you had with our services, and apologise for any inconvenience caused.
To help us investigate further, please contact our dedicated Customer Care team via:
Phone - (07) 3633 0708
Live chat - www.youfoodz.com
Facebook DM - http://fb.com/msg/youfoodz
We're available from 7am-9pm Monday-Sunday (AEST) and are happy to help!
Elise
Customer Resolution Specialist
The Youfoodz Team
Youfoodz is really amazing food
Youfoodz is really amazing food. We LOVE it! Saves time and offers variety. Tastesnpretty good and the shipping and delivery is also pretty good!
PROBLEM is their website and App! OMG! Force a rating of previous orders before I can buy again. No search facility so I cannot search "curry" it seems to be all locked into some routine ordering sequence and whilst you can change your routine orders - it appears so tricky and next minute we can fi d the dishes we want but cannot add it to any list - just read all about it - " look but cant buy" because ... ???
So mega frustrating. Ruins the buying experience. Spend waaay too long navigatig back n forth to get aishes added. Ughhhh .....
Puts a bad taste in your mouth!
But hey when I eventually hit "buy" and I sort of have sort of what I sort of want ... then it is smooth sailing paying, shipping, delivery and consuming :-)
13 October 2025
Unprompted review
Reply from Youfoodz
Thank you so much for bringing this to our attention.
We are sorry to hear about the experience you had with our services, and apologise for any inconvenience caused.
To help us investigate further, please contact our dedicated Customer Care team via:
Phone - (07) 3633 0708
Live chat - www.youfoodz.com
Facebook DM - http://fb.com/msg/youfoodz
We're available from 7am-9pm Monday-Sunday (AEST) and are happy to help!
Elise
Customer Resolution Specialist
The Youfoodz Team
Doing business with these guys is a…
Doing business with these guys is a liability to your credit reputation,
My first order was due 12pm then got delayed to 7pm I called them and said I’m leaving on holiday I won’t be able to receive it after hours.
Sure enough it got delivered and taken by someone, they chasing me for the $109 and threatened to sell the debt to collectors.
Absolute scum this company.
10 October 2025
Unprompted review
Reply from Youfoodz
Thank you so much for bringing this to our attention.
We are sorry to hear about the experience you had with our services, and apologise for any inconvenience caused.
To help us investigate further, please contact our dedicated Customer Care team via:
Phone - (07) 3633 0708
Live chat - www.youfoodz.com
Facebook DM - http://fb.com/msg/youfoodz
We're available from 7am-9pm Monday-Sunday (AEST) and are happy to help!
Customer Resolution Specialist
The Youfoodz Team
Just tried the Smokey Chicken & Bacon…
Just tried the Smokey Chicken & Bacon Potato Salad with Roasted Corn. Absolutely disgusting!! Few tiny pieces of bacon and slices of chicken, very sub-standard potato salad - finished off with loads of corn as main ingredient. As a new customer, if this is the standard of meals I won't be a customer for very long!!
6 October 2025
Unprompted review
Reply from Youfoodz
Thank you so much for bringing this to our attention.
We are sorry to hear about the experience you had with our services, and apologise for any inconvenience caused.
To help us investigate further, please contact our dedicated Customer Care team via:
Phone - (07) 3633 0708
Live chat - www.youfoodz.com
Facebook DM - http://fb.com/msg/youfoodz
We're available from 7am-9pm Monday-Sunday (AEST) and are happy to help!
Daren
Customer Resolution Specialist
The Youfoodz Team
Redirected
I ended up on this page because I tried…
I ended up on this page because I tried to order youfoodz and it wouldn’t let me select the day I wanted my first order it just defaulted to Saturday and wouldn’t let me change so I cancelled it and now I’ve just been charged and told my order is coming tomorrow - cannot even log a support ticket I’m so disappointed because I was so excited to use them
4 October 2025
Unprompted review
Reply from Youfoodz
Thank you so much for bringing this to our attention.
We are sorry to hear about the experience you had with our services, and apologise for any inconvenience caused.
To help us investigate further, please contact our dedicated Customer Care team via:
Phone - (07) 3633 0708
Live chat - www.youfoodz.com
Facebook DM - http://fb.com/msg/youfoodz
We're available from 7am-9pm Monday-Sunday (AEST) and are happy to help!
Daren
Customer Resolution Specialist
The Youfoodz Team
Invited
Reply from Youfoodz
Thank you so much for the five stars! ⭐
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available from 7am-9pm Monday-Sunday (AEST) and are happy to help! 😊
You can give us a buzz on 07) 3633 0708 or send us a direct message on Facebook at - http://fb.com/msg/youfoodz 💬
Happy cooking! 😊
- Daren
Subpar food quality
Subpar food quality. Most of the dishes don't have nearly enough sauce/curry so it's mostly completely plain, unseasoned chicken and plain pasta. Couldn't finish a lot of them,
2 October 2025
Unprompted review
Reply from Youfoodz
Thank you so much for bringing this to our attention.
We are sorry to hear about the experience you had with our services, and apologise for any inconvenience caused.
To help us investigate further, please contact our dedicated Customer Care team via:
Phone - (07) 3633 0708
Live chat - www.youfoodz.com
Facebook DM - http://fb.com/msg/youfoodz
We're available from 7am-9pm Monday-Sunday (AEST) and are happy to help!
Elise
Customer Resolution Specialist
The Youfoodz Team
Boo!
Repetitive meals, pushy sales calls, sending orders I don't want or ever asked for then threateningly demanding payment.
1 October 2025
Unprompted review
Reply from Youfoodz
Thank you so much for bringing this to our attention.
We are sorry to hear about the experience you had with our services, and apologise for any inconvenience caused.
To help us investigate further, please contact our dedicated Customer Care team via:
Phone - (07) 3633 0708
Live chat - www.youfoodz.com
Facebook DM - http://fb.com/msg/youfoodz
We're available from 7am-9pm Monday-Sunday (AEST) and are happy to help!
Elise
Customer Resolution Specialist
The Youfoodz Team
I am being harassed with invoices for…
I am being harassed with invoices for food I have not ordered and never received. I never approved any orders. The emails I receive are daily all hours and I have tried contacting them with no response I have written another review stating the same thing they replied to that review stating they would love to help but again I was never contacted nor was I left with a way of contacting them. This company is horrendous be careful using them!!! The date on this is only a guess I need to look it up
24 August 2025
Unprompted review
Reply from Youfoodz
Thank you so much for bringing this to our attention.
We are sorry to hear about the experience you had with our services, and apologise for any inconvenience caused.
To help us investigate further, please contact our dedicated Customer Care team via:
Phone - (07) 3633 0708
Live chat - www.youfoodz.com
Facebook DM - http://fb.com/msg/youfoodz
We're available from 7am-9pm Monday-Sunday (AEST) and are happy to help!
16 hour grace period not provided to change/cancel order
Their pre-selected meals are ALL so disgusting that they make us throw up! I am not even joking, they make them so horrible and on purpose put them as default. I missed to change my selection this week and tried reaching them within 4 hours on chat. I was informed that there is a "16 hour" grace period. Great! Tried cancelling as I was within the grace period. The chat just kept repeating there is a 16 hour grace period but would not let me change or cancel the order.
I need to throw away $130 worth meals this Saturday as everyone at home hates these pre selected meals. Cancelled my subscription as I didn't like that I was not allowed to use the grace period. Never subscribing again as it is not worth the hassle as they don't have customer support. All they could have is a button to cancel/change order within 16 hours (if they do have a grace period as they claim) - how hard is that??
17 September 2025
Unprompted review
Reply from Youfoodz
Thank you so much for bringing this to our attention.
We are sorry to hear about the experience you had with our services, and apologise for any inconvenience caused.
To help us investigate further, please contact our dedicated Customer Care team via:
Phone - (07) 3633 0708
Live chat - www.youfoodz.com
Facebook DM - http://fb.com/msg/youfoodz
We're available from 7am-9pm Monday-Sunday (AEST) and are happy to help!
Customer Resolution Specialist
The Youfoodz Team
Reply from Youfoodz
Thank you so much for bringing this to our attention.
We are sorry to hear about the experience you had with our services, and apologise for any inconvenience caused.
To help us investigate further, please contact our dedicated Customer Care team via:
Phone - (07) 3633 0708
Live chat - www.youfoodz.com
Facebook DM - http://fb.com/msg/youfoodz
We're available from 7am-9pm Monday-Sunday (AEST) and are happy to help!
Invited
Reply from Youfoodz
Thank you so much for bringing this to our attention.
We are sorry to hear about the experience you had with our services, and apologise for any inconvenience caused.
To help us investigate further, please contact our dedicated Customer Care team via:
Phone - (07) 3633 0708
Live chat - www.youfoodz.com
Facebook DM - http://fb.com/msg/youfoodz
We're available from 7am-9pm Monday-Sunday (AEST) and are happy to help!
Initially sounded like a great idea
Initially sounded like a great idea. Kids loved the food, to a degree. As a working parent, it did come as a great relief. But Here's why we stopped after just 1 week of trial:
1. No veggies in any of the pasta and butter chicken dishes, mostly protein and carb
2. Not enough sauce in pasta dishes
3. Sometimes salty
4. Packing still in plastic, in this day and age. And asking us to reheat the food in those plastic containers
5. My children started to have upset stomachs the following morning
6. No way to cancel subscription except by calling them on the phone
7. Meal doesn't really taste fresh, so how's it different from frozen/fresh food food section of Cole's and Woolies?
12 September 2025
Unprompted review
Reply from Youfoodz
Thank you so much for bringing this to our attention.
We are sorry to hear about the experience you had with our services, and apologise for any inconvenience caused.
To help us investigate further, please contact our dedicated Customer Care team via:
Phone - (07) 3633 0708
Live chat - www.youfoodz.com
Facebook DM - http://fb.com/msg/youfoodz
We're available from 7am-9pm Monday-Sunday (AEST) and are happy to help!
Disgusted
Be very careful about entering your credit card number because they will charge you even if you don’t place an order! It’s a ridiculous system that makes you set up an account before letting you browse products. I did this and then immediately put my account on hold because nothing appealed to me. However lo and behold I still got charged money a few weeks later and my account debited . I will never ever order from this company and I do not recommend them. I was fortunately able to get a refund by calling up but I will never ever shop here . Avoid !
Update- they responded but it’s the usual system generated generic response. Pathetic . YouFoodz you can go and take a hike !
1 September 2025
Unprompted review
Reply from Youfoodz
Thank you so much for bringing this to our attention.
We are sorry to hear about the experience you had with our services, and apologise for any inconvenience caused.
To help us investigate further, please contact our dedicated Customer Care team via:
Phone - (07) 3633 0708
Live chat - www.youfoodz.com
Facebook DM - http://fb.com/msg/youfoodz
We're available from 7am-9pm Monday-Sunday (AEST) and are happy to help!
Extremely Bad Service!
Couldn't even get my first box delivered. Was suppose to arrive Saturday between 8am - 6pm and had to chase it up after it didn't arrive after 6pm. Was told they had to check with the driver and someone will call me Sunday morning. No call was made, so I had to call again, only to be told that it was damaged in transit and I need to place another order. That's ridiculous!! No communication and cannot understand how it was damaged in transit. More like someone has my order. Requested a refund ASAP and will not be ordering from them again! Bad customer service and can't be blaming delivery issues.
30 August 2025
Unprompted review
Reply from Youfoodz
Thank you so much for bringing this to our attention.
We are sorry to hear about the experience you had with our services, and apologise for any inconvenience caused.
To help us investigate further, please contact our dedicated Customer Care team via:
Phone - (07) 3633 0708
Live chat - www.youfoodz.com
Facebook DM - http://fb.com/msg/youfoodz
We're available from 7am-9pm Monday-Sunday (AEST) and are happy to help!
Annie
Customer Resolution Specialist
The Youfoodz Team
Redirected
Products not sent
Products not sent. SMS received to say credit will be applied to next order. No person to talk to, just a bot saying there won’t be a credit applied to my next order. You can’t get away with this.
23 August 2025
Unprompted review
Reply from Youfoodz
Thank you so much for bringing this to our attention.
We are sorry to hear about the experience you had with our services, and apologise for any inconvenience caused.
To help us investigate further, please contact our dedicated Customer Care team via:
Phone - (07) 3633 0708
Live chat - www.youfoodz.com
Facebook DM - http://fb.com/msg/youfoodz
We're available from 7am-9pm Monday-Sunday (AEST) and are happy to help!
Annie
Customer Resolution Specialist
The Youfoodz Team
Invited
The beef stroganoff had ONE piece of…
The beef stroganoff had ONE piece of meat that was a huge piece of grisle! It was disgusting!
This was in the first box delivered.
It really made me sceptical. So, I accidentally ordered the second lot, but in saying that, the food is tasty & fresh. My teenage boys say it's convenient, I agree.
29 July 2025
Reply from Youfoodz
Thank you so much for your review! ⭐
We are delighted to hear that you have been enjoying your meals!
Thank you for your feedback! We love to hear what we can do better and how we can turn your Youfoodz journey into a 5-star experience! After all, you're what we're here for and the greatest way we can improve is by listening to our Customers. ⭐🍽️
If you ever need a hand with your account or have any questions or feedback you can reach our awesome Customer Care team here:
Phone - (07) 3633 0708
Live chat - www.youfoodz.com
Facebook DM - http://fb.com/msg/youfoodz
- Elise ❤️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.