Dineamic Reviews 

4,381
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers had a great experience with this company. Customers frequently mention that the meals are wonderfully delicious, incredibly fresh, and offer a fantastic variety for their weekly dinners. Many people also appreciate the convenient delivery choices and the innovative, thoughtfully designed packaging that makes recycling easy. However, some customers also noted frustrating issues with unexpected delivery delays and unhelpful customer support when things went wrong. A few consumers experienced missing packages or found it extremely difficult to get proper assistance from representatives when trying to resolve problems. Additionally, certain reviewers felt that specific dishes tasted bland or had disappointing portion sizes.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. Many... See more

Quality

Customers consistently note ambiguous experiences with quality, as opinions on the meals vary significantly.... See more

Delivery service

Clients share ambiguous opinions on delivery service, with customers reporting mixed experiences regarding... See more

Order

Reviewers mention ambiguous feedback about order processes, highlighting a mix of very easy experiences and... See more

Customer service

Reviewers highlight negative aspects of customer service, reporting dismissive attitudes and an unwillingness... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I only used them once because they delivered on a Wednesday as I was on holidays till the Tues. delivery times fluctuated through out the day which is hard as you can’t plan your day. Food tasted go... See more

Company replied

Rated 4 out of 5 stars

For the most part, I actually really like Dineamic. However, it would be amazing to see some vegan options. And not put capsicum in everything. The cost is absolutely reasonable, i personal... See more

Rated 5 out of 5 stars

We have tried many ready food meal companies and DIneamic is head and shoulders above the rest. The food is the best we've eaten - healthy and flavoursome (you often have to compromise on one of those... See more

Company replied


Company details

  1. #3 of 3 best companies in Meal Delivery
  2. #5 of 5 best companies in Fitness and Nutrition Service
  3. #2 of 2 best companies in Food Manufacturer
  4. #1 of 1 best companies in Food Producer
  5. #1 of 1 best companies in Frozen Food Manufacturer
  6. #3 of 3 best companies in Sports Nutrition Store

Written by the company

MADE HONEST Food that tastes like the real thing. Because it is. We use fresh, produce from Aussie farmers and serve in eco packaging that reduces 20 tonnes of plastic a year. Proud to support the NDIS to provide healthy and nutritious meals to Australia's disability community.


Contact info

3.9

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.9

All reviews

(4,381)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable delivery

Reliable delivery. Cost effective meals.
Good vegetarian options.

2 September 2026
Dineamic logo

Reply from Dineamic

Thank you for your feedback! We’re so glad to hear you’re enjoying our reliable delivery, value for money and vegetarian options. We really appreciate your support!

Rated 4 out of 5 stars

Tasty, Easy Meals and plenty of choices

The delivery service was excellent they actually arrived an hour earlier than expected, generally the meals were tasty but salty, I felt I had to drink a lot of water afterwards. Ordering was easy and I liked that I could order a Low Fodmap Bundle but I couldn’t respond to any later emails or links as my phone wouldn’t allow me to connect to an insecure website as no https: so be careful of that.

30 August 2026
Unprompted review
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Reply from Dineamic

Thank you for your detailed feedback! We’re glad you were happy with the delivery and found ordering easy, and we’re pleased you enjoyed the Low FODMAP Bundle.

We’re sorry to hear you found some of the meals a little salty. We’ll pass this feedback on to our team. We also appreciate you letting us know about the website security issue and will have this looked into.

Rated 1 out of 5 stars

This company is a joke

This company is a joke.
If is not a missing meals, is one poorly cooked, or even a "no-show" in terms of delivery. Every time is different issue and their answer is just for you to accept a 20% discount and deal with it, no reparations for the inconveniences caused and no learning curve. Overall, it sucks

29 August 2026
Unprompted review
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Reply from Dineamic

We’re sorry to hear that your experience has been so disappointing. Please contact our Customer Service team so we can investigate these issues further and work with you to find a suitable resolution. We appreciate you bringing this to our attention and would welcome the opportunity to look into what has happened.

Rated 3 out of 5 stars

Some nice food but the portions are too…

Some nice food but the portions are too small.

25 August 2026
Unprompted review
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Reply from Dineamic

Thank you for your feedback. We’re sorry the portion sizes haven’t met your expectations, but we appreciate you taking the time to share your thoughts with us.

Rated 2 out of 5 stars

Terrible Service

They changed my billing date to a day early which messed with my finances, and they make you go through hoops and ladders to cancel subscriptions.

What an abysmal service. At least the food is good.

5 August 2026
Unprompted review
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Reply from Dineamic

Thank you for your feedback, and we're sorry to hear about your experience.
We understand how frustrating it would be to have your billing date changed, especially if it impacted your finances. We apologise for the inconvenience this caused.
If your billing date no longer suits your circumstances, we'd be happy to work with you to restore it to a more suitable schedule where possible.
We're also sorry to hear that you found the cancellation process difficult. We appreciate your feedback and will share it with the relevant team as we continue to improve our customer experience.
If there's anything we can do to assist further, please don't hesitate to get in touch.

Rated 4 out of 5 stars

Good but remove capsicum!

For the most part, I actually really like Dineamic.

However, it would be amazing to see some vegan options.

And not put capsicum in everything.

The cost is absolutely reasonable, i personally purchase on uber eats so its very very convenient.

4 July 2026
Unprompted review
Rated 1 out of 5 stars

FROZEN Meals - poor quality

I usually shop at their Chapel Street store to buy my meals, but I decided to try ordering online this time.

I was very surprised when my delivery arrived containing two boxes of completely frozen meals. On top of that, the portion sizes were noticeably smaller than the meals I normally buy in-store.

I've frozen their fresh meals myself in the past when I've bought too many, and after thawing they've always been disappointing—stodgy, gluggy, and nowhere near as good as when they're fresh. If you're like me and prefer fresh food, I'd avoid ordering anything frozen from this company.

It turns out I'd accidentally ordered from their new frozen meal range, which I found to be confusingly presented on the online ordering platform. Perhaps they'll improve the ordering experience over time, as I understand it's a relatively new product line.

It's a shame because we've always been impressed with the quality of their fresh food. Unfortunately, when I contacted customer service to explain the confusion, the response was essentially, "Bad luck, mate." That dismissive attitude was far more disappointing than the ordering mix-up itself. Based on that experience, I won't be ordering online from them again.

20 July 2026
Unprompted review
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Reply from Dineamic

Hi Tim , Thank you for taking the time to share your feedback. We're sorry to hear about your experience and that there was confusion between our fresh and frozen meal ranges.

We're also disappointed to hear you felt let down by the service you received. That's certainly not the experience we want our customers to have. Your feedback has been shared with the relevant teams as we continue to improve both our online ordering experience and customer service.

We'd be happy to look into this further for you. Please contact our Customer Service team at team@dineamic.com.au, and we'll investigate your experience and do our best to assist.

Thank you again for bringing this to our attention.

Rated 2 out of 5 stars

Food needs to improve

Food needs to improve
So little tuna in tuna mornay for example
If you are going to pretend you save busy people from home cooking at least provide quality ingredients.

27 June 2026
Unprompted review
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Reply from Dineamic

Thank you for your feedback. We’re sorry to hear you were disappointed with the tuna mornay. We appreciate you raising this and will pass your comments on to our kitchen team for review, especially around ingredient quality and portioning.
We value your input as it helps us improve.

Rated 3 out of 5 stars

Most of dineamic meals taste great

Most of dineamic meals taste great
Our issue is with the packaging
They have had trouble with opening the hot meal after it is warmed up
Few nights ago a package burst open while in thr microwave food went everywhere. It was only half way through heating up from frozen

25 February 2026
Rated 1 out of 5 stars

Meals taste average

Meals taste average. Changing the menu on a weekly subscription is extremely difficult because they give you little to no time to amend orders. The website is difficult to use to amend your upcoming orders. Dont bother wasting your money.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

I worked for this company for two and a…

I worked for this company for two and a half years, and unfortunately, my termination was handled very poorly. I was removed from the team chat without any prior communication, and only afterward informed that the reason was ‘unavailability.’ This was confusing, as I had consistently requested additional hours over several weeks, but those requests were not accommodated.

I was not given the opportunity to have a proper conversation, nor to say goodbye to my colleagues, and there was no acknowledgment of my time with the company. After more than two years of service, I expected a more respectful and transparent process.

I share this experience to highlight my concerns regarding how long-term employees are treated.

15 April 2026
Unprompted review
Rated 3 out of 5 stars

I used to absolutely adore Dineamic…

I used to absolutely adore Dineamic meals, but have found in the last few months that the quality has decreased significantly while the prices have risen. The dishes are now completely packed with onions - I’m assuming as a cheap filler. I generally don’t mind mild price increases for the same quality, but not if it’s poorer. Really gutted about it and I’m on the hunt for an alternative service now

5 April 2026
Unprompted review
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Reply from Dineamic

Hi, thanks so much for your honest feedback -we’re really sorry to hear this.
We never want you to feel like the quality has dropped, and your comments about the ingredients and pricing are taken seriously. We’ll pass this on to our kitchen team to review.
If you’re open to it, we’d love the chance to make things right or help you find meals better suited to your taste. Please feel free to contact our customer service team

Rated 5 out of 5 stars

Great variety of delicious meals

Great variety of delicious meals, and a rather convenient delivery service.
Very happy with my subscription and highly recommended it.

28 March 2026
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Reply from Dineamic

Thank you so much for your kind feedback!
We’re really glad to hear you’re enjoying the variety of meals and finding the delivery service convenient. It’s great to know you’re happy with your subscription and we truly appreciate your recommendation

Rated 5 out of 5 stars

Lovely homestyle meals that allow us a…

Lovely homestyle meals that allow us a variety of dinners each week. We are definitely saving money by not going grocery shopping!

28 March 2026
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Reply from Dineamic

Thank you so much for your lovely feedback!
We’re really happy to hear you’re enjoying the homestyle meals and the variety each week. It’s great to know the service is also helping you save money and making dinner times easier

Rated 5 out of 5 stars

Simple to use.

The efficiency of phone operators .

27 March 2026
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Reply from Dineamic

We’re really pleased to hear you’ve had a positive experience with our Customer Service team

Rated 5 out of 5 stars

I like the convenience of an easy meal…

I like the convenience of an easy meal after a busy day.

27 March 2026
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Reply from Dineamic

Thanks so much for sharing that
We’re really glad to hear the meals are making your busy days a little easier and giving you that convenient, stress-free option when you need it most.
We really appreciate your support

Rated 2 out of 5 stars

Packed wrong meals . No Communication

Packed wrong meals or substituted meals without notification or choice. Did not respond to feedback or concerns raised. Disappointing customer service. Some meals great, some very mediocre. Better value and service elsewhere in a competitive market.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Meals are so delicious and great…

Meals are so delicious and great nutrition. Delivery was on time and so convenient to pick my day. Have been amazing as I’ve just had surgery so need good meals and it’s made life easier for my husband whilst I can’t move during recovery.

26 February 2026
Rated 1 out of 5 stars

Grass Fed Meatballs - Awful

I tried the meatballs with pasta and the chicken burrito bowl. Unfortunately they were the worst frozen meals i have ever had, particularly the meatballs - so chewy and unpleasant and barely any sauce at all to go on the pasta - terrible meal. The chicken burrito bowl was slightly better but its just a tray of rice with a tiny amount of chicken mush on top. I really do not recommend buying either of these options. These were both options offered at Woolworths and my first experience with Dineamic Meals. Waste of money and a terrible lunch.

25 February 2026
Unprompted review
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Reply from Dineamic

We’re really sorry to hear your first experience wasn’t a positive one.
This isn’t the standard we aim for, especially for customers trying us for the first time at Woolworths. We’d love the opportunity to look into this further — please reach out to our customer care team at team@dineamic.com.au with the batch details so we can investigate and assist.

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