Tim V

I usually shop at their Chapel Street store to buy my meals, but I decided to try ordering online this time.

I was very surprised when my delivery arrived containing two boxes of completely frozen meals. On top of that, the portion sizes were noticeably smaller than the meals I normally buy in-store.

I've frozen their fresh meals myself in the past when I've bought too many, and after thawing they've always been disappointing—stodgy, gluggy, and nowhere near as good as when they're fresh. If you're like me and prefer fresh food, I'd avoid ordering anything frozen from this company.

It turns out I'd accidentally ordered from their new frozen meal range, which I found to be confusingly presented on the online ordering platform. Perhaps they'll improve the ordering experience over time, as I understand it's a relatively new product line.

It's a shame because we've always been impressed with the quality of their fresh food. Unfortunately, when I contacted customer service to explain the confusion, the response was essentially, "Bad luck, mate." That dismissive attitude was far more disappointing than the ordering mix-up itself. Based on that experience, I won't be ordering online from them again.

It seems odd to write a review to say that the whole transaction was easy,as that’s what it should be anyway! Far too often businesses make it hard to get a deal done, not so makin mattresses. Thank you for such a seamless & fast mattress order and pick up. Your staff are a credit to you. Well done. Let’s hope the mattress is as good as your service.

I ordered some sandals on 5 December to be collected from an Ecco stores, after multiple emails to them and 14 marketing emails from them, my order was cancelled on 6 January by Ecco (more than 1 month after placing my order) saying they did not have the stock to fulfil my order. Strangely enough, the store that I nominated as the pickup store rang me the day before on 5 January my order was cancelled to tell me that my click and collect was ready for collection!
This company was terrible to deal with. The first and last time I buy shoes from them.

Can't fault this company!