Excellent service from City Fibre who installed the full fibre on behalf of Utility Watehouse. Would have been helpful if someone could have come to see the installation area in advance so they could... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Everyone has been very helpful and willing to take time to explain things to an old lady like me who is not very tech savvy. Payment is straightforward and well explained.
Company replied
An excellent company, never any trouble getting through to speak to someone when needed. Customer service is excellent. The Tech Guys are really top class, always patient, never abrupt and they giv... See more
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My call a few days ago was to discuss changing my duel fuel tariffs from Variable for both to EV Tariff for electricity and Fixed 100 Tariff for gas. The UW customer service advisor, Nelly, couldn't... See more
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Company details
- Internet Provider
- also in
- Cashback Provider
- Electric Utility Company
- Energy Supplier
- Telecommunications Service Provider
About Utility Warehouse
Written by the company
Utility Warehouse is the UK’s only genuine multiservice provider. We bundle energy, broadband, mobile, and insurance into one bill, saving our customers time and money on their essential home services.
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
We’ve been around for over 25 years and are listed on the London Stock Exchange. Our award-winning service is enjoyed by over one million customers across the country.
UW offers the cheapest variable energy tariff available today and you unlock even more savings when you also switch your broadband, mobile and insurance to UW.
And our customers can supercharge their savings with UW’s unique Cashback Card, offering up to 10% cashback at our selected retail partners.
Visit uw.co.uk to find out more.
Get a quote
Contact info
508 Edgware Road, NW9 5AB, London, United Kingdom
- 0333 777 0 777
- uw.co.uk
4.1
Great
86K reviews
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1 star customer service and thieves
After being with UW for 7 years, as a LOYAL customer, when it was time to close my account due to selling property it took me 3 months to obtain a fraction of the credit owed. Completely disgusted with the customer service I’ve received and my money stolen! My advice would be to never use this company.
5 November 2026
Unprompted review
The full fibre packagesadvisor told me that I didn't have…
The advisor told me that I didn't have full fibre yet it was put in outside our front garden on the street path and our neighbours have the full fibre package so what is going on?
22 October 2026
Prompt and efficient service.
I reported a fault on the line on Tuesday, Duncan explained that he would carry out some tests and call me back, which he did within a few minutes. He explained the plan and said Openreach would be in touch if they needed any further info. He also explained it was remote from our house and was a fault on Broadband. The fault was fixed by Wednesday. Very happy with the communication and time frame.
3 November 2026
Extremely easy process to switch to UW…
Extremely easy process to switch to UW from current provider.
5 November 2026
Customer service
Customer service, is brilliant, and there utility are really cheap, you can't fault then, and you get money back, when you join 5hem
5 November 2026
Always a pleasure to deal with
4 November 2026
Promptly sending a Return Label.
4 November 2026
Well trained confident staff
5 November 2026
Agent zepher.was excellent
5 November 2026
It’s so good that you can talk to a person
It’s so good that you can talk to a person & not a machine
5 November 2026
Very helpful
Very helpful, very easy to understand and sorted things out just wait for the outcome
30 October 2026
I'm trying to get our smart meter working properly. The smart meter is not reading the gas.
Our smart meter is not working properly. It is not reading the gas.Is has not been working properly for our a year. When I read the meter and send it UW reject. We need to get the smart working please.
5 November 2026
Disappointed
The internet was perfect. Left after the prices went up.Despite cancelling the cash back card utility have been stealing money from my account
5 November 2026
Unprompted review
The staff have always been helpful to…
The staff have always been helpful to me & also you can have 4 bills in one app that means one password only & the 4 bills are cheap for me & 5 stars for all staff
5 November 2026
Very good service.
5 November 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Whilst I had to wait ten minutes to…
Whilst I had to wait ten minutes to speak to someone, once I was through I was guided through how to overcome the problem with my phone
5 November 2026
Reply from Utility Warehouse
Hi Colin,
Thank you for the 5 star review! We appreciate your patience while waiting to get connected, and we are glad the team was able to guide you through fixing the phone issue step by step.
Cheers,
The Utility Warehouse Team
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