Coach Reviews 

The delivery service was great

I absolutely love shopping with Coach! Their website is so easy to navigate, with a fantastic selection of products to choose from. Delivery was quick, straightforward and completely hassle-free. I particularly loved the outlet section, which is where I made my purchase. There’s plenty of choice, and the discounts are absolutely amazing! Such great value for money. I’ll definitely be shopping with Coach again!

I just love coach but I wish they would have a option where you can wrapped an item when it's special occasion. Instead of going in store.

Very disappointing customer service from Coach. I reported a missing item from my parcel (Order No. CGP01286044) and provided photographs as evidence, but despite sending an email, I have received no response from the customer service team. I am currently in India, which makes it even more difficult to keep chasing this issue. I expected much better service and communication from such a well-known brand. Extremely disappointed with the experience.

Great service and quality

After a week of having the Allison bag and using it for light use ONLY, the leather on the edges of the bag is wearing off badly. I have contacted Coach who have advised this is NORMAL. Not for me it isn't. Considering the cost, I have far cheaper leather bags that after 5 years have less wear on the leather
It would appear that I am now in a battle with customer services to get a refund
If you want quality DO NOT buy Coach. I have MK, Vivien Westwood, Fossil and Kate Spade bags which have not had these issues after a lot of use for a few years.
Coach bags are not fit for purpose and if need be I will go to Trading Standards. To be told the leather has worn off due to extreme friction and it could be due to contact with water. I have taken the bag out on my shoulder 3 times, other than that it has been sat on a carpet, not moving!! There has been no contact with water and no extreme friction. I have also in the past purchased a second hand Coach bag from 2010 which has less wear!!
Get your act together Coach and do the right thing, acknowledge the quality of this bag is lacking.

Fast delivery, thank you.

I bought a bag online from coach for my upcoming holiday, and i used it for the very 1st time while on holiday, when i noticed the colour had come off the clasp, i was so disappointed with it, as i had only gone into town wearing it.when i returned I sent an email to Coach and didnt get a response, so after two wks i spoke on live chat, showed the photos of the clasp, Oh my God! I was told its not covered by guarantee bc its not a manufacturer’s problem, i must have had the bag by some liquid or something ! So they coudnt refund me or replace the bag! Absolutely disgusting for a big brand company like this! It was the VERY 1st time i was using it and tbh ive never had trouble with other brand bags like this and i spend quite a lot of money on my designer bags and when my daughter buys me gifts, it will be always a new designer bag.a company with this status and high end reputation, should not be treating their customers like this! I will for one, will not be purchasing any more bags from coach and def wont recommend them to friends or family, if you want great customer service when theres a problem, dont buy coach bags, thet will rip you off !

The Tabby 19 bag itself is absolutely beautiful and of excellent quality. However, I am giving it 3 stars for two reasons. First, I requested a birthday greeting to be written inside the card, but I received a completely empty envelope with no note at all. Second, the bag is just too small for everyday use. Once you put in a modern smartphone and a keychain, you have to literally force a lipstick inside (even though it's shown in the picture). It takes real effort just to zip it shut.

I was surprised, because everything was absolutely amazing. Thank you very much. Gramercy is great bag, I wanted to buy it last year in London, but .. was so big... and I was looking for it from July 2025.... and now..is mine. Great. Thank you. V.S.

Great shoes and fast delivery!
Thank you!!!
Best, Anja

To follow from previous review been told not getting a replacement as it’s wear and tears , sorry what ???? You put bag charm on, stone falls off after first use and that’s wear and tear and I cant return as it’s over the 30 days , penalised for being an organised parent and buying item in advance of my daughters 21st birthday . Will give me 15% off but , no way I want a replacement , shower of complete cowboys , shocking customer service and going against Consumers Rights act 2015 , raging is not the word

Fast delivery, very nice packed and fantastic quality of the goods.

Delivery was in between expected timeline. Quality of the shoes are amazing and they are very comfy

I bought a bag to my granddaughter and she was satisfied

Quality is top tier.

I received my order fairly quickly and it arrived very well packaged, every part of the bag was protected from damage and was immaculate. I was very pleased with the service.

I returned the bag and haven’t received my refund. 20 days have passed since coach received the bag. I have open a case for my refund through PayPal. You always have to write them to ask for your refund and it’s time consuming.

Best,Corect and on Time everything !