I normally prefer to book through the airline themselves to avoid additional costs. However, I had a webjet voucher so made the booking through you.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was easy to compare flight prices and times available and it was cheaper to book using Webjet and lots of payment options
Company replied
Fast response when deal with them on phone, they polite and very excellent customer service, I got a problem with booking my hotel and I give them a call they just help me and everything going well af... See more
Easy, trusted website and affordable
Company replied
Company details
Information provided by various external sources
As Australia's leading online travel agency, Webjet leads the way in online travel tools and technology. Webjet enables customers to compare, combine and book the best domestic and international travel flight deals, hotel accommodation, holiday package deals, travel insurance and car hire worldwide.
Contact info
Australia
- www.webjet.com.au
3.2
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 17% of negative reviews
Typically replies within 1 week
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Quick and easy to use
Quick and easy to use, great to compare flight prices.
6 September 2026
Unprompted review
I don't live till the 16th of this month
3 September 2026
Unprompted review
Flexible, Easy, and Smart!
A user-friendly app that offers great flexibility with its choice of alternative options. The split payment feature is brilliant and adds real value to the overall experience.
4 September 2026
Unprompted review
Booked everything at once, airfares car hire and accommodation!
A good price on airfares and easy to book, got a discount on accommodation by continuing the booking through Webjet - and it was good as I’d been checking other sites so knew the rates, then booked a hire car too!
All done on one site, did not have to reenter dates or times - all connected and all reasonable price. Recommended.
3 September 2026
Unprompted review
Very easy web site to work with value…
Very easy web site to work with value for money and good options
2 September 2026
Unprompted review
Reply from Webjet
HI Gerard,
Thank you so much for your wonderful feedback! 😊 We’re delighted to hear that you found our website easy to use, with great value for money and plenty of good options. we really appreciate your support and hope to welcome you back again soon!
Cheers!
Webjet Customer Care Team
Fast and efficient
Efficient process once flight times are decided.
2 September 2026
Unprompted review
Reply from Webjet
Hi Dean,
Thank you for sharing your experience! We’re glad to hear you found the booking process efficient. We appreciate you choosing Webjet and hope to assist you again on your future travels!
With kind regards,
Webjet Customer Care Team
Easy to use website
Easy to use website and make a flight reservation. It’s worth the few dollars extra that it cost rather than jumping from platform to platform in search of best value flights. It was all in the one place. I will use again.
2 September 2026
Unprompted review
Reply from Webjet
Hi Sue,
Thank you for your lovely feedback! We’re so happy to hear you found our website easy to use and enjoyed having everything in one place. It’s great to know we made finding and booking your flights a little easier. We truly appreciate you choosing Webjet and look forward to helping with your next trip!
Warm regards,
Webjet Customer Care Team
Not even a 1 star...4 telephone calls…
Not even a 1 star...4 telephone calls totalling 3hrs 43mins and still not resolved. I would like to use my credit for another flight. I have been lied to (I called at 4:05pm and was told that Qantas office was closed today and they were unable to assist with my enquiry). When I said 'it's 4:05pm and there is no way Qantas is closed', they changed their story to Qantas is busy. DO NOT WASTE YOUR TIME WITH THIS ORGANISATION. They charge you ridiculous fees and their operation is in the Philippines. I can't understand their accept at the best of times...SHAME WEBJET.
1 September 2026
Unprompted review
Reply from Webjet
Hi Nick,
Thank you for sharing your feedback. We understand how frustrating it would be to spend considerable time contacting our team and still feel that your request has not been resolved, particularly when you are trying to use your flight credit.
We also acknowledge your concerns regarding the information provided during your calls and appreciate you bringing this to our attention. We take feedback about our service seriously and will ensure your comments are shared with the relevant team for review.
We would welcome the opportunity to look into your booking and assist with your flight credit. Please contact our Customer Support Team with your booking details so we can review the matter further.
https://www.webjet.com.au/support/
Thank you for your feedback and for giving us the opportunity to address your concerns.
Warm regards,
Webjet Customer Care Team
Webjets system put our online booking…
Webjets system put our online booking into a manual list instead of an automated one and therefore the flights weren’t purchased at the agreed price. This cost us extra money because of an issue out of our control.
31 August 2026
Unprompted review
Reply from Webjet
Thank you for sharing your feedback, P Collins. We understand your concern regarding the fare changing during the booking process. Airfares are dynamic and subject to availability, which means prices can change until a booking is successfully confirmed and ticketed. Webjet processes bookings based on the fare and flight details confirmed by the customer at the time of booking.
Kindly contact our Customer Support Team with your booking details to further assist you.
https://www.webjet.com.au/support/
We appreciate your feedback and would be happy to look into the circumstances of your booking further.
With kind regards,
Webjet Customer Care Team
Reply from Webjet
Hi Christos,
Thank you for your feedback! We’re delighted to hear that you found everything you needed for your booking convenient and easy to access.
Your positive feedback inspires us to continue providing a convenient and seamless booking experience. We appreciate you choosing Webjet and look forward to servicing you again with your future travels!
With kind regards,
Webjet Customer Care Team
Great discount on bundle deals and easy…
Great discount on bundle deals and easy to navigate your way through it all.
30 August 2026
Unprompted review
Reply from Webjet
Hi Amanda,
Thank you for your great feedback! We’re pleased to hear you enjoyed the value of our bundle deals and found the website easy to navigate.
We appreciate you choosing Webjet and look forward to servicing you with your future travels!
Have a lovely day.
Warm regards,
Webjet Customer Care Team
Everything was easy to access and book…
Everything was easy to access and book for my needs.
30 August 2026
Unprompted review
Reply from Webjet
Hi Granny K,
Thank you for your feedback! We’re delighted to hear that you found our website easy to navigate and the booking process straightforward for your travel needs.
We appreciate you choosing Webjet and hope to assist you again on your future travels!
Cheers!
Webjet Customer Care Team
A competent English language skills by…
A competent English language skills by the Webjet Agent would have resulted in a higher score.
31 August 2026
Unprompted review
Reply from Webjet
Hi Aidan,
Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience with our agent.
We understand the importance of clear and effective communication and have noted your comments for review and service improvement. Your feedback helps us identify areas where we can continue to improve our customer experience.
Thank you for choosing Webjet.
With kind regards,
Webjet Customer Care Team
Overall good experience
I normally prefer to book through the airline themselves to avoid additional costs. However, I had a webjet voucher so made the booking through you.
29 August 2026
Unprompted review
Reply from Webjet
Hi Andrea,
Thank you for your feedback. We’re pleased to hear you had an overall good experience with Webjet and were able to make use of your Webjet voucher.
We also appreciate you choosing to book with us and hope you enjoy the flexibility of using your voucher towards other eligible travel services available through Webjet.
We look forward to assisting you again with your future travels!
With kind regards,
Webjet Customer Care Team
It was easy to compare flight prices…
It was easy to compare flight prices and times available and it was cheaper to book using Webjet and lots of payment options
27 August 2026
Unprompted review
Reply from Webjet
Hi Kellie,
Thank you for your wonderful feedback! We’re pleased to hear you found it easy to compare flight prices and times and that you enjoyed the range of payment options available. We’re also glad you found great value booking through Webjet.
We appreciate you choosing Webjet and hope to assist you with your future travels!
With kind regards,
Webjet Customer Care Team
Webjet had a system error which caused…
Webjet had a system error which caused my booking to change dates and the amount of days. Customer support claiming I booked the incorrect days despite having proof on afterpay that I did have the correct dates booked. Non refundable they claimed so I lose 320$. Disgraceful experience and the customer service was just as bad. Wouldn’t reccomend.
26 August 2026
Unprompted review
Reply from Webjet
Hi Johnny,
Thank you for your feedback. While we appreciate the inconvenience it has caused you, confirmed bookings are based on the travel dates and details selected and confirmed by customers during the booking process. Customers are provided with an opportunity to review and confirm their booking details before payment is completed.
Once a booking is confirmed, the applicable airline fare rules or hotel policies apply to any changes or cancellations. As a booking agent, Webjet is bound to adhere to these policies.
If you require further assistance with your booking, please contact us through https://www.webjet.com.au/support/ so we can securely review the details and assist you further.
Warm regards,
Webjet Customer Care Team
Reply from Webjet
Hi Samantha,
Thank you for letting us know! We love hearing that our website made planning your trip simple and straightforward.
Regards,
Webjet Customer Care Team
I got to work with Oliver he made my…
I got to work with Oliver he made my experience really easy he’s a good chap
25 August 2026
Unprompted review
Reply from Webjet
Hi Jackson,
Thanks for sharing such lovely feedback! Knowing our team could make a difference to your experience really makes our day.
Regards,
Webjet Customer Care Team
DONT USE
Do use this company it is only good to see all the airlines. Once you book here the airline will do nothing for you, go directly to the airline.
22 August 2026
Unprompted review
Reply from Webjet
Hi AJ,
Thank you for taking the time to share your experience.
We understand your concerns, however, we would like to clarify that booking through Webjet does not mean that you are unable to receive support from the airline.
As a third-party ticketing provider, Webjet is here to assist with your booking wherever possible. Depending on the airline and the type of request, certain processes such as flight changes, refunds and cancellations may need to be handled directly through Webjet in accordance with the airline's fare rules.
The airline can still assist with matters that are within their control, such as operational or airport-related enquiries.
We appreciate your feedback and hope this helps clarify the respective roles of Webjet and the airline when managing a booking.
Regards,
Webjet Customer Care Team
Simple name change frustration
Extremely disappointing customer service from Webjet.
I was on a phone call with them for over an hour 1:35 to be exact to request a simple name change on my booking. After waiting that long to finally be told it will take up to 2-5 buisness days to hear back from their “Relevanve Team”to finallise the update and also told that I may be charged for making the change. 1.5hr call for assistance with something this straightforward is unacceptable, especially when customers have already paid for their booking. The possibility of then being charged further and waiting an additional 2-5 buisness days for confirmation just adds to the frustration.
Very unhappy with the level of service and the excessive wait time. Webjet seriously needs to improve its customer support.
11 August 2026
Unprompted review
Reply from Webjet
Hi Tui,
Thank you for taking the time to share your detailed feedback regarding your recent experience with our Customer Support team.
We sincerely apologise for the extended wait time and understand how frustrating it would have been to spend approximately 1 hour and 35 minutes on the phone for your name change request.
We would like to clarify that name changes and name corrections can be a complex process, as we need to contact the relevant airline or airlines to verify the applicable fare rules and conditions before any changes can be processed.
Where a booking includes multiple airlines, we may need to consult each airline involved, which can result in additional processing time.
We understand that this process can be frustrating, and we apologise that the time taken did not meet your expectations. Please be assured that our team is doing its best to assist with these requests and obtain the required information as efficiently as possible.
Regards,
Webjet Customer Care Team
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