Not even a 1 star...4 telephone calls…
Not even a 1 star...4 telephone calls totalling 3hrs 43mins and still not resolved. I would like to use my credit for another flight. I have been lied to (I called at 4:05pm and was told that Qantas office was closed today and they were unable to assist with my enquiry). When I said 'it's 4:05pm and there is no way Qantas is closed', they changed their story to Qantas is busy. DO NOT WASTE YOUR TIME WITH THIS ORGANISATION. They charge you ridiculous fees and their operation is in the Philippines. I can't understand their accept at the best of times...SHAME WEBJET.
Reply from Webjet
Hi Nick,
Thank you for sharing your feedback. We understand how frustrating it would be to spend considerable time contacting our team and still feel that your request has not been resolved, particularly when you are trying to use your flight credit.
We also acknowledge your concerns regarding the information provided during your calls and appreciate you bringing this to our attention. We take feedback about our service seriously and will ensure your comments are shared with the relevant team for review.
We would welcome the opportunity to look into your booking and assist with your flight credit. Please contact our Customer Support Team with your booking details so we can review the matter further.
https://www.webjet.com.au/support/
Thank you for your feedback and for giving us the opportunity to address your concerns.
Warm regards,
Webjet Customer Care Team