Banner for Paylater Travel Australia

Paylater Travel Australia Reviews 

4,968
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,700 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff and responsive customer service when arranging flexible payment plans for airfares. Travelers appreciate the convenient weekly and monthly installments that make booking dream trips much easier without paying everything upfront. Many consumers note that e-tickets arrive quickly after final payments are completed, ensuring a smooth and stress-free process. However, some people mentioned communication challenges and occasional difficulties regarding flight tickets or support services. A few reviewers felt that transparency could be improved concerning specific airline rules and additional fees.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as prompt, kind, and... See more

Customer service

Consumers find customer service to be positive, frequently praising supportive agents who provide prompt... See more

Service

Users describe positive interactions with service, highlighting professional communication, flexible payment... See more

Payment

Reviewers mention positive feedback about payment, highlighting that flexible plans and affordable... See more

Response time

Customers consistently note positive experiences with response time, frequently praising the prompt, helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jenni was greatly helpful. I deeply appreciate on cancelling the whole booking right away after the confusion with the flights was made and without a fee. They also refunded the deposit immediately an... See more

Company replied

Rated 5 out of 5 stars

Was very skeptical at first, paying some company money every week for a flight i wasn't even sure I was going to get. Despite all the feedback & raving reviews, i finally took the leap of faith. Payla... See more

Company replied

Rated 5 out of 5 stars

Booking process was great, any issues that came along the way were handled pretty well. I had so much doubt in the beginning but after all the experience I can recommend paylatertravel to anyone plan... See more

Company replied

Rated 5 out of 5 stars

So thrilled to have found a reliable, comprehensive merchant offering pay by installments service for airfares across the globe and back. Found what we wanted for when we needed it without any difficu... See more

Company replied


Company details

Verified business

Trustpilot has verified this business is government-registered. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 621979431

  1. Travel Agency
  2. also in
  3. Payment Service

About Paylater Travel Australia

Written by the company

Paylater Travel was founded in 2017 with a simple, yet powerful mission: to make more meaningful moments take flight.

Fast forward to today and we’ve helped over hundreds of thousands of people travel on their own terms. We’re bringing big dreams to life, without burdensome debt. Whether that’s reuniting families, connecting friends or unlocking new adventures, at Paylater Travel, we’re so grateful to be making the world a more connected place.

At Paylater Travel, we’re as invested in your journey as you are. 
From the moment you book your flight, until you're back home with a camera roll full of incredible memories, we're here to ensure smooth sailing every step of the way.

To book a flight with us head over our website and Lock in your flight with a small deposit. We buy the ticket on your behalf. You’ve now locked in today’s prices and can pay it off in flexible instalments.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,968)

1,559 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a really good experience with paylater Travel.

I had a really good experience with Paylater Travel. The service made travelling more convenient and affordable by giving me the flexibility to manage my travel payments. The process was smooth, and I appreciated the opportunity to organise my travel without having to pay the full amount upfront.

Thank you for making travel more accessible and stress-free. I would definitely recommend Paylater travel to anyone looking for flexible travel payment options. Looking forward to using your service again!

5 November 2026
Rated 5 out of 5 stars

urgent payment extension

I needed an urgent payment extension! Communication was prompt and very professional from everyone I dealt with! I got an answer within 24 hours and the end result was great and a big relief! Thank you so much to the payments team at pay later travel who assisted me.

4 November 2026
Unprompted review
Rated 5 out of 5 stars

Jenny the customer service rep i spoke…

Jenny the customer service rep i spoke to over email about a mistake in booking was very helpful and understood perfectly what had happened. i can easily rebook my flights for another time now - thank you Jenny for your help !

3 November 2026
Unprompted review
Paylater Travel Australia logo

Reply from Paylater Travel Australia

Understood exactly what happened and got you ready to rebook, that’s Jenny for you! We’ll make sure Jenny hears this. Thanks so much for sharing!

Rated 5 out of 5 stars

So helpful

Cindy was really helpful and I was able to change a few payment dates on my account which hadn't been working for me very well. Thank you so much, this is a wonderful service!

2 November 2026
Unprompted review
Paylater Travel Australia logo

Reply from Paylater Travel Australia

Thank you so much for this! We’re really glad Cindy was so helpful and that you could adjust the payment dates that hadn’t been working well for you. Hearing you find this a wonderful service means a great deal. We’ll be sure to pass along your thanks to Cindy.

Rated 5 out of 5 stars

Recommend100%

Loved how easy it was to pay partly also finding a flight was awesome. The booking process was so easy

2 September 2026
Paylater Travel Australia logo

Reply from Paylater Travel Australia

We appreciate this feedback. Easy partial payments, a smooth flight search, and a simple booking process reflect the standard we aim to provide.

Rated 5 out of 5 stars

Cindy was great

Cindy was great. Very responsive and helpful. Thank you!

1 November 2026
Unprompted review
Paylater Travel Australia logo

Reply from Paylater Travel Australia

Thank you for sharing this! We’re so glad Cindy was great, responsive, and helpful. We’ll be sure to pass along your thanks to her.

Rated 5 out of 5 stars

Everyone was very helpful

Everyone was very helpful

1 November 2026
Unprompted review
Paylater Travel Australia logo

Reply from Paylater Travel Australia

Thank you so much for this! We’re really glad everyone you dealt with was very helpful. We’d love to recognize whoever assisted you, would you be able to share their name with us?

Rated 5 out of 5 stars

First time using paylater travel and i…

First time using paylater travel and i can't thank them enough to help me with my dream trip to home after 6 years.so my family can meet my son.customer service fantastic and understand situations and everything.. i will definetly use them always.and recommend to everyone

2 September 2026
Paylater Travel Australia logo

Reply from Paylater Travel Australia

Thank you so much for sharing this. Knowing we helped make your dream trip home possible after 6 years, so your family can finally meet your son, means the world to us. We’re glad our customer service was fantastic and understanding, and we’d love to recognize whoever assisted you, would you be able to share their name with us? Your recommendation is truly appreciated.

Rated 5 out of 5 stars

Highly recommend!!

I’ve been using paylater travel for the last 3 years and I’ve booked 5 trips with them in that time. It’s a quick and easy process and it’s great for people who want to book flights but don’t want to pay in full upfront. I do highly recommend!!

1 September 2026
Paylater Travel Australia logo

Reply from Paylater Travel Australia

Three years and five trips, that’s real loyalty, and we love it! Quick, easy, and flexible, glad it keeps working for you. Thanks so much for the recommendation!

Rated 5 out of 5 stars

We appreciate for your services team

We appreciate for your services team
Thanks a lot 🙏

1 September 2026
Paylater Travel Australia logo

Reply from Paylater Travel Australia

Thank you so much for these kind words! We’re really glad you appreciate our services team. We’d love to recognize whoever assisted you, would you be able to share their name with us? 🙏

Rated 5 out of 5 stars

Pay Later Travel Experience

Plt acquired everything we needed for a smooth transition through emails and service, Amy was patient and also fast getting our documents and itinerary asap. Could not ask for a better website/platform to go through for our honeymoon! Thank you Amy!

4 April 2026
Unprompted review
Paylater Travel Australia logo

Reply from Paylater Travel Australia

Thank you so much for this, and congratulations on your honeymoon! We’re really glad PLT made the transition smooth through emails and service, and that Amy was patient and quick in getting your documents and itinerary to you. We’ll be sure to pass along your thanks to Amy.

Rated 5 out of 5 stars

Easy Peezi Travel

Such an afforable way to go, no last minute stress, eazi payments, for seniors like myself i would highly reccomend this option, actually for anyone,goes without saying.

22 August 2026
Paylater Travel Australia logo

Reply from Paylater Travel Australia

Thank you so much for this! We’re really glad you found PayLater Travel an affordable way to go, with easy payments and no last-minute stress. Your recommendation to anyone considering this option means a great deal to us.

Rated 4 out of 5 stars

Good but need more especially when you…

Good but need more especially when you changed the name and the flight and also the if you the option for the business class

31 August 2026
Paylater Travel Australia logo

Reply from Paylater Travel Australia

Thanks for the good feedback, and it’s fair to want more when it comes to name changes, flight changes, and business class options.

Rated 5 out of 5 stars

Prompt responses when I was needing…

Prompt responses when I was needing customer service. Plane ticket was delivered straight away!

31 August 2026
Paylater Travel Australia logo

Reply from Paylater Travel Australia

We appreciate this feedback. Prompt customer service responses and immediate ticket delivery reflect the standard we aim to provide. Could you share the name of the team member who assisted you so we can recognize them?

Rated 5 out of 5 stars

PLT was able to accommodate all my…

PLT was able to accommodate all my requests despite the circumstances I was experiencing. Their patience, understanding and willingness to assist made the entire experience much easier and stress-free. I am extremely satisfied with the service provided and would happily choose PLT again for my next journey. Thank you for your excellent customer service!

25 September 2026
Unprompted review
Paylater Travel Australia logo

Reply from Paylater Travel Australia

We appreciate this feedback. Accommodating your requests with patience and understanding during a difficult time reflects the standard we aim to provide. Could you share the name of the team member who assisted you so we can recognize them? We look forward to your next journey with PLT.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had a great experience with Pay Later Travel! The booking process was straightforward and convenient, and I love having the flexibility to pay for our family holiday in instalments rather than having to pay the full amount upfront.

As a family of eight, being able to spread the cost of travel makes such a big difference and makes planning our holidays a little less stressful.

Thank you for making the process easy and helping us get one step closer to our family holiday. Looking forward to travelling! Highly recommend.

30 October 2026
Unprompted review
Paylater Travel Australia logo

Reply from Paylater Travel Australia

A family of eight, instalments instead of one big payment, and one step closer to your holiday, that’s exactly what we love to hear! Thanks so much for the recommendation, and enjoy the trip.

Rated 5 out of 5 stars

Outstanding Customer Service – Thank You, Reese!

I cannot recommend Pay Later Travel enough, especially thanks to Reese and her outstanding customer service!

A couple of days before I was due to fly out, my original flight was cancelled by the airline, and I was told they would not refund me. I was left incredibly stressed, scrambling to figure out how I was going to sort out my flights at such short notice.

That’s when Reese stepped in and completely turned the situation around. She handled everything so professionally, reassured me throughout the process, and took so much of the stress off my shoulders. With only two days before I was due to leave, she managed to get everything sorted and even obtained management approval to cover the cost of the cancelled flight without any hassle.

Reese went above and beyond to help me when I really needed it, and I genuinely appreciate all the effort she put in to make sure everything worked out.

**Excellent service, professional communication, and a real commitment to looking after customers.** Pay Later Travel is lucky to have someone like Reese on their team!

I will definitely be using Pay Later Travel again and would highly recommend them to anyone looking to book their travel. Thank you, Reese, for turning such a stressful situation into a positive experience! 👏✈️

29 October 2026
Unprompted review
Paylater Travel Australia logo

Reply from Paylater Travel Australia

Thank you so much for this detailed review! We’re really glad Reese stepped in when your flight was cancelled just days before departure, reassuring you and getting everything sorted with only two days to spare. We’ll be sure to pass along your thanks to Reese, and we truly appreciate your recommendation. 👏✈️

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look