Flight Centre Australia Reviews 

28,410
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,962 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the travel consultants for being exceptionally helpful, patient, and deeply knowledgeable when organizing complex international itineraries and holiday plans. Consumers frequently highlight the outstanding customer service, noting that agents go above and beyond to secure great deals and ensure seamless travel arrangements. Some reviewers were not happy with unexpected booking errors that left families dealing with missing accommodation or incorrect itinerary details during their travels. A few other people also felt that communicating with customer support teams regarding price confirmations, credits, or investigations involved frustrating delays and unresolved problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that travel consultants are exceptionally... See more

Service

Consumers find service to be positive, highlighting efficient, friendly, and knowledgeable assistance from... See more

Booking process

Reviewers highlight positive aspects of the booking process, describing it as an easy and pleasant... See more

Customer service

Customers consistently note positive experiences with customer service, praising consultants for being... See more

Holidays

Users describe positive interactions with holidays, highlighting helpful and knowledgeable agents who listen... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Justine Spencer is outstanding. We spent 3 hours one day and 2 hours the next to sort out the flights for 7 adults and 1 child in 2 different cabin classes, travelling from Perth to Japan and London,... See more

Company replied

Rated 5 out of 5 stars

Our flight centre consultant, Chris Hartly, was extremely helpful and changed our itinerary for us a few times to suit our requests. Bright happy smiles to greet us and remembered my name each time w... See more

Company replied

Rated 5 out of 5 stars

What was the great experience? A big thanks to Hayley Harper! Although Hayley was super busy and we were a bit anxious about flight complexity and needed plain details she was professional and ver... See more

Company replied

Rated 5 out of 5 stars

I am impressed by the level of service and assistance we received from Alex at Aspley Flight Centre. During a flight to LA, I received some bad news and needed to return home and cancel our trip. I se... See more

Company replied


Company details

  1. #13 of 23 best companies in Travel Agency

About Flight Centre Australia

Written by the company

Flight Centre - Your centre for travel. | Flights, hotels, cruise, tours & more. At Flight Centre we know all there is to know about travel. From airfares and cruises to amazing holiday deals. View Deals

Written by the company


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

28K reviews

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Asks customers to review

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4.6

All reviews

(28,410)

2,770 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always exceptional service from Caity…

Always exceptional service from Caity Chadwick at Flight Centre Noarlunga Centre! We’ve booked through her multiple times, and her expertise and ongoing support with flights and accommodation keep us coming back. Highly recommended!

5 September 2026
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

Thank you for this awesome review. We love to hear their expertise and experience truly shone through in taking excellent care of your travels. Thanks for sharing!

Rated 5 out of 5 stars

Friendly & efficient

I was treated with friendliness & respect. The consultant I dealt with was very knowledgeable & steered me in the right direction. The overall experience v was very good. I have used Flight Centre before.

2 September 2026
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Reply from Flight Centre Australia

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Jade

Jade is so very helpful will always go out of her way to make your experience easier. She is aways willing for go one better for you

5 September 2026
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 1 out of 5 stars

When you go in to booked a flight the…

When you go in to booked a flight the problem I find other people are waiting to be served which means your consultant is in a hurry to serve you .you don't get to asked questions as this may take more time the consultant does not like that you can see that in her facil expression,this trip I booked to the Philippines I thought the girl had me going with Qantas but when I got home and checked she had me with Philippine air and had me landing at terminal 1 which is not what I wanted ,I not happy.thanks for your time by

2 September 2026
Rated 5 out of 5 stars

dealing with Georgiii Scott was an…


dealing with Georgiii Scott was an amazing experience,
so professional, helpful, intelligent, the best !

6 September 2026
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

We love to see this awesome review for your agent, and how they used their expertise and experience to take such great care of your travels! Thanks for sharing!

Rated 5 out of 5 stars

Kev Stuart from Kippa ring qld

Kev Stuart from Kippa ring qld
His knowledge total detail is brilliant
I travel 15 k from where I live two books flights with him

2 September 2026
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Reply from Flight Centre Australia

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Ellen was very helpful and knowledgeable

Ellen was very helpful and knowledgeable

2 September 2026
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Reply from Flight Centre Australia

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 1 out of 5 stars

DO NOT USE FLIGHT CENTRE GORDON

DO NOT USE FLIGHT CENTRE GORDON — completely incompetent and unprofessional AN ABSOLUTE DISAPPOINTMENT

We used Flight Centre because we trusted them to take care of the details and avoid the stress of a long international trip. Instead, their incompetence created the problems.
They failed to provide important information, failed to properly manage our booking, and ignored our repeated attempts to get urgent assistance while we were overseas.
What should have been an exciting family holiday turned into an unnecessarily stressful and frustrating experience because of their incompetent and unprofessional service, lack of communication and complete lack of accountability.
We deeply regret trusting Flight Centre Gordon with our trip. Save yourself the stress, time and money — book elsewhere.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

The Gladstone branch and particularly…

The Gladstone branch and particularly Elaine is excellent to deal with.

2 September 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing 🙂

Rated 5 out of 5 stars

I have booked 2 trips with FC and…

I have booked 2 trips with FC and Nicole’s both times. She is nothing but amazing and the help and advise and professional as are all the other staff members at Erina.

2 September 2026
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Reply from Flight Centre Australia

We love to see this excellent review, and how their patience and professionalism made your complex booking easy and simple for you! Thanks so much for sharing, 🙂

Rated 5 out of 5 stars

The service was just like awesome

The service was just like awesome, the officer she explained everything to me and offered an excellent benefit (insurance)
Thx flight Centre,
Kind regards Laszlo

6 September 2026
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

Thanks for the fantastic shout out for the team! We're so pleased to see how they helped make your booking process smooth and easy. Thanks for sharing 🙂

Rated 1 out of 5 stars

Find another store

A few weeks ago, I was sitting outside the Kalamunda, WA store for about 10 mins waiting for someone, I thought I would pop in and make some general enquires with the flight Centre, as there had been no customers in the store all the time I was waiting. When entering I was told that no one could help me as I needed to book an appointment which I could do online (not even an offer to book an appointment). The staff were sitting around doing nothing. Today I walked past the store & it was closed, although the website states it is open till 5pm.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

My consultant Stacey was amazing from…

My consultant Stacey was amazing from the time I booked my River Cruise last year. Booked flights, then the conflict in Iran happened, booked another flight for just in case. Conflict supposed to have ended, cancelled 2nd flight, 3 days later Conflict started again, rebooked cancelled flight, cancelled original flight, made changes to transport pick up from airport to accn and return. All these changes and 100 questions from me was NOT an issue or a problem for Stacey. She above and beyond to make sure my trip went smoothly.
All bookings were done via email only, payment was so easy and flawless. Would not use any other consultant or travel agent. Flight Centre, efficient, friendly, professional and no stress to you the client. 110% recommend FC

4 August 2026
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Reply from Flight Centre Australia

Thanks for this amazing review. We love seeing how the team went above and beyond to share their expertise and tailor a trip perfect for you!

Rated 5 out of 5 stars

We went back to our favourite travel…

We went back to our favourite travel agent (Fede) @ Macquarie Centre & booked a trip to Europe.
She is so professional, knowedgable & friendly.

1 September 2026
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Reply from Flight Centre Australia

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

Attentive

Attentive, friendly staff. No hassle booking at a fair price.

1 September 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

Hi there, thanks so much for your amazing feedback! We love hearing how they were friendly and helpful throughout your booking 😊

Rated 5 out of 5 stars

I always use Flight Centre!

I always use Flight Centre for my travel needs. It makes me feel confident that wherever in the world I am, if something goes wrong help is not far away. And even though I research everything myself Flight Centre book everything seamlessly and often find products at a cheaper rate. All the staff I have dealt with have been great, knowledgeable and friendly. Five stars from me!

1 September 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

We appreciate you taking the time to leave this fantastic review. We love to see how the team have made your booking experience so seamless and efficient 😍

Rated 5 out of 5 stars

Christine is right on the Ball with…

Christine is right on the Ball with knowledge and we appreciate her time with us and hope to use her again
Many Thanks Christine 😊

4 September 2026
Unprompted review
Flight Centre Australia logo

Reply from Flight Centre Australia

We’re so happy to see this glowing feedback! It's great to hear how their knowledge and dedication made your planning process simple and enjoyable. Thanks for sharing such a positive review with us! 😍

Rated 5 out of 5 stars

Stressfree travelling experience!

Abbey is always very approachable and helpful. She makes sure you are happy and worry free when planning an overseas holiday, putting extra time in to solve your problems.

31 August 2026
Flight Centre Australia logo

Reply from Flight Centre Australia

We love to see this excellent review, and to hear they made your booking process so easy! Thanks for sharing 😊

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