Fairly Easy booking of the tour/holiday. The portal page is a bit clunky in that there are no options to say something is N/A (not applicable) to your situation or ability leave a comment as to why. O... See more
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Level 2, 420 St Kilda Rd, 3004, Melbourne, Australia
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Sometimes it seems a bit confusing handling things online but when I have spoken to staff they have managed to set my mind at ease.
Abby was really helpful and prompt with her follow up information
any questions i had were answered in simple terms,very understanding and Ronnie is a great asset to your company.
Uninspiring Vacations
Our story begins with an initial contact with cruise booking staff in Melbourne who dutifully said they would give us a call back the following day regarding info requested. Strike one: No call back
The next consultant we contacted was in Sydney & she also promised a callback the following day.
Strike two. No call back
When we finally booked, we got an incorrect invoice [requested extras not included]. Strike 3.
It was probably then we should have quit....but no... we are resilient.
Following our corrected booking invoice and inclusion of our requested extras [an Ocean view room] my wife received a promotional email several days later indicating "Book now to receive a free upgrade to an Ocean View room"....That's what I call adding insult to injury....
We visited the redcliffe league club to book a vacation. The lady that took our deposit was a bit rude just wanted deposit and wasn't interested in answering our questions. we now transfered our holiday to flight centre helped us alot more.
I really couldn’t have asked for more from the booking process. Everything was explained clearly, communication was excellent, and any questions I had were answered promptly and thoroughly. The team made the whole experience easy and reassuring from start to finish. Very impressed with the service and looking forward to the trip.
The ladies on the phone were wonderful your website would not let me pay the balance
Reply from Inspiring Vacations
Great experience booking a trip first time with Inspiring. Very friendly team and very informative follow-up emails guiding you every step of the way and providing all detailed info that you need
Reply from Inspiring Vacations
The information on the trip was concise and exhaustive. Navigating the site was simplicity itself and the payment was faultless. Love the site. ;-))
Reply from Inspiring Vacations
All enquiries have been responded to in a timely manner and staff keen to help all processes.
Reply from Inspiring Vacations
Booking our trip to Japan was done over the phone and all staff were very friendly and helpful. In the past all our holiday travel bookings have been done face to face. So far all going well with trip scheduled for November.
Reply from Inspiring Vacations
Tayla was exceptional - via phone.
Advice, availability and efficiency first class.
Reply from Inspiring Vacations
A good deal clearly outlined. Web booking was straight forward and follow up call was prompt, informative and pleasant.
Reply from Inspiring Vacations
Very helpful and polite. Got straight on to us when we enquired about our tour.
Reply from Inspiring Vacations
The booking and payment process was simple and problem free. Communication since booking, so far, has been good. We're very much looking forward to our holiday next year.
Reply from Inspiring Vacations
Personal experience and help from the call centre was outstanding,?as was the ease of the website to use. Prompt email confirmations as well. My concern is with my airfares and not getting my proper confirmation details or being able to select my seat when the seat type I have upgraded to allows seat selection. I expected once I have paid in full I can access my flight booking details and do what I need with the airline such as selecting seats etc. In contrast the website page for selecting your airfares was amazingly good. Better than any of the standard search and comparison sites on the internet.
Reply from Inspiring Vacations
Clear concise instructions and prompt follow-up.
Reply from Inspiring Vacations
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