Inspiring Vacations Reviews 

7,419
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 648 reviews, reviewers overwhelmingly had a great experience with this company. People consistently mention that the online booking process is very straightforward, smooth, and completely trouble-free from start to finish. Additionally, consumers widely appreciate the incredible support and deep local knowledge provided by professional guides who make every vacation memorable. Some reviewers were not happy with customer support, experiencing significant delays with email responses and unreturned callback requests when trying to get help. A few people also felt that communication dropped off entirely after the initial reservation, leaving them waiting a long time for booking confirmations and answers.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and polite customer service... See more

Holidays

Customers had positive experiences with holidays, highlighting well-organized trips and wonderful... See more

Booking process

People report positive experiences with the booking process, often highlighting that it is simple, quick, and... See more

Service

Reviewers mention ambiguous feedback about service, with many praising the well-organized tours,... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff members are helpful, friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fairly Easy booking of the tour/holiday. The portal page is a bit clunky in that there are no options to say something is N/A (not applicable) to your situation or ability leave a comment as to why. O... See more

Company replied

Rated 4 out of 5 stars

The booking and payment process was simple and problem free. Communication since booking, so far, has been good. We're very much looking forward to our holiday next year.

Company replied

Rated 5 out of 5 stars

We signed up for our package for the South America tour the same day we attended the travel show in Melbourne. We had done our research but the warm welcome, refreshments, informative presentation an... See more

Company replied

Rated 5 out of 5 stars

Our group of 20 made the trip memorable. Sociable and nobody was left out. We saw some amazing scenes, animals and of course all the animals. Our IV guides were great - Naja Sikuka and Charlton plus... See more

Company replied


Company details

  1. #10 of 11 best companies in Tour Operator
  2. #16 of 23 best companies in Travel Agency

About Inspiring Vacations

Written by the company

Melbourne based, Australian-owned, globally operated travel company offering value-packed tour, cruise, rail and flight packages to the world’s most exciting destinations, across all seven continents. The trusted travel brand’s mission is to inspire people everywhere to experience the world.

Flexible Cancellation Change your mind up to 7 days after making your booking. Refer to the fine print of your chosen package for the specific cooling off period.

Unbeatable Value We’re proud to offer tours across the world at the very best price possible. We tours are outstanding value compared to what you could expect to pay for the same tour with another operator.

Award-winning Customer Support When you make your booking, you will receive ongoing support from our award winning team of travel professionals who you can contact 24/7 via online chat, phone or email.

Diverse Range Whatever you’re looking for, we’ve got you covered. Our product range includes small-group tours, large-group tours, independent and private tours, train itineraries, cruising products and more.

Insurance Proud to partner with NIB to offer the best protection to our customers. Ask us about how NIB might be right for you.

Traveller Hub Easily manage your bookings via our simple and intuitive Traveller Hub platform.

Our Promise

We're passionate about taking care of all our customers - one customer at a time. Our Travel Specialists are available 24 hours a day by online chat, email or by phone and are there to answer your questions and help with your booking.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(7,419)

598 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Uninspiring Vacations

Uninspiring Vacations
Our story begins with an initial contact with cruise booking staff in Melbourne who dutifully said they would give us a call back the following day regarding info requested. Strike one: No call back
The next consultant we contacted was in Sydney & she also promised a callback the following day.
Strike two. No call back
When we finally booked, we got an incorrect invoice [requested extras not included]. Strike 3.
It was probably then we should have quit....but no... we are resilient.
Following our corrected booking invoice and inclusion of our requested extras [an Ocean view room] my wife received a promotional email several days later indicating "Book now to receive a free upgrade to an Ocean View room"....That's what I call adding insult to injury....

13 August 2026
Rated 5 out of 5 stars

I really couldn’t have asked for more…

I really couldn’t have asked for more from the booking process. Everything was explained clearly, communication was excellent, and any questions I had were answered promptly and thoroughly. The team made the whole experience easy and reassuring from start to finish. Very impressed with the service and looking forward to the trip.

2 September 2026
Rated 5 out of 5 stars

The ladies on the phone were wonderful…

The ladies on the phone were wonderful your website would not let me pay the balance

30 August 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Pauline,

Thank you so much for taking the time to share your experience with us!

We sincerely appreciate your feedback and look forward to having you travel with us soon.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

10 out of 10 experience!

Great experience booking a trip first time with Inspiring. Very friendly team and very informative follow-up emails guiding you every step of the way and providing all detailed info that you need

2 September 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Joanne,

We really appreciate you taking the time to leave such positive feedback about your experience. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 3 out of 5 stars
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Bob,

Thank you for your feedback!

We're proud to offer a straightforward booking process and are sorry to hear about your recent experience.

If you do need help navigating or troubleshooting our website or your Traveller Hub, please do not hesitate to reach out to us.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

The information on the trip was concise…

The information on the trip was concise and exhaustive. Navigating the site was simplicity itself and the payment was faultless. Love the site. ;-))

25 August 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Gordon,

We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

All enquiries have been responded to in…

All enquiries have been responded to in a timely manner and staff keen to help all processes.

29 August 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Anna,

Thank you for your positive feedback!

We're proud to offer a straightforward booking process and are thrilled to hear you had a smooth experience with our staff.

We look forward to having you travel with us.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Booking our trip to Japan.

Booking our trip to Japan was done over the phone and all staff were very friendly and helpful. In the past all our holiday travel bookings have been done face to face. So far all going well with trip scheduled for November.

13 August 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Gary,

Thank you so much for taking the time to share your experience with us!

We sincerely appreciate your feedback and look forward to having you travel with us soon.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Tayla was exceptional

Tayla was exceptional - via phone.
Advice, availability and efficiency first class.

1 September 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Keith,

Thank you so much for taking the time to share your experience with us!

We are delighted to hear that Tayla was able to provide you with prompt and effective customer service.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

A good deal clearly outlined

A good deal clearly outlined. Web booking was straight forward and follow up call was prompt, informative and pleasant.

31 August 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Eileen,

Thank you for your positive feedback! We're proud to offer a straightforward booking process and are thrilled to hear you had a smooth experience.

We look forward to having you travel with us.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Very helpful and polite

Very helpful and polite. Got straight on to us when we enquired about our tour.

27 August 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Robyn,

We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

The booking and payment process was…

The booking and payment process was simple and problem free. Communication since booking, so far, has been good. We're very much looking forward to our holiday next year.

26 August 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Marion,

Thank you for your positive feedback! We're proud to offer a straightforward booking process and are thrilled to hear you had a smooth experience.

We look forward to having you travel with us.

Kind Regards,
Inspiring Vacations

Rated 4 out of 5 stars

Excellent personal service and a great website for doing your booking.

Personal experience and help from the call centre was outstanding,?as was the ease of the website to use. Prompt email confirmations as well. My concern is with my airfares and not getting my proper confirmation details or being able to select my seat when the seat type I have upgraded to allows seat selection. I expected once I have paid in full I can access my flight booking details and do what I need with the airline such as selecting seats etc. In contrast the website page for selecting your airfares was amazingly good. Better than any of the standard search and comparison sites on the internet.

22 August 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hi Sarah,

Thank you for taking the time to share your feedback with us.

If you have more specific questions about our flight booking process, please reach out to one of our friendly customer service agents and we can assist you.

Kind regards,
Inspiring Vacations

Rated 3 out of 5 stars

Booking

to many steps when paying for the tour

24 August 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Mary,

We really appreciate you taking the time to share your honest feedback.

Thank you again for choosing Inspiring Vacations.

Kind Regards,
Inspiring Vacations

Rated 5 out of 5 stars

Clear concise instructions and prompt…

Clear concise instructions and prompt follow-up.

25 August 2026
Inspiring Vacations logo

Reply from Inspiring Vacations

Hello Barbara,

We really appreciate you taking the time to leave such positive feedback. Thank you for choosing Inspiring Vacations!

Kind Regards,
Inspiring Vacations

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