Luxury Escapes Reviews 

Although there were issues when trying to to contact using phone number and WhatsApp after email first with my urgent situation, I eventually found the online chat. Although have to wait for a while, I finally got in touch with Amber, who was really helpful and went out the way to make adjustments and confirm with hotel direct until the issue is resolved. Thanks.

Amber R made a potentially tricky situation easy to navigate with excellent advice

Nicole G made it easy

During a very enjoyable holiday at the Haven Khao Lak, I suffered a serious injury that required hospitalization and at such had to change our whole schedule. Safwath A and Liza R worked very hard to rearrange my flights and accommodation. Everything went perfect and as such really appreciate the effort they put in to ensure I arrived home safe and sound. This is not the first Luxury Escapes holiday I have had, and fully recommend them.

I received the excellent assistance from Joshua D
from Luxury Escapes,highly recommended

Shout to Jourdana M for her support today, appreciated how she sorted the issue I jad and followed that up with an email confirming everything..thank you Jourdana

Book a holiday with Nicole G a Luxury Escapes.
I found the level of service to be outstanding because…
1. Nicole’s product knowledge
2. The way she listened carefully
3.Her ability to problem solve
4. Her calm and supportive demeanour
All the above elements came to together to ensure first class Service.

I have no hesitation in recommending Nichole G at Luxury Escapes.

Mohamed A was very friendly and answered my enquiry efficiently and quickly . Thank you

Excellent service from Liza R, thank you very much.

I had a few questions and MasonG from the customer service team was really helpful.

He was very thorough and detailed in resolving my issues, and he got back to me super quickly.Really happy with how efficient and professional the service was.

Thanks, MasonG!

Nicole G was a great help with my Hotel and experience booking this morning! She was very knowledgeable and personable and just an absolute pleasure to speak and deal with. Thank you Nicole! :)

Mohamad A was polite and efficient in following up on my request and getting back to me. Greatly appricated. Thank you :)

I would like to acknowledge Vicki W from Luxury Escapes travel agency’s Cruise Team for the outstanding service that she has provided to me over the past two weeks. Due to unfortunate circumstances, I was required to cancel a cruise booking which was due to sail in ten days and was well outside Carnival Cruises refund policy timeframes. I contacted Vicki to cancel the cruise booking and based on compassionate grounds, Vicki submitted a request for a Future Cruise Credit (FCC) to Carnival as the cruise had been paid for in full. From the time that Vicki submitted the request on my behalf to receiving advice from Carnival on the outcome of their review process, Vicki always kept me updated on any developments and information that Carnival required to progress my request, in a very timely manner. Due to the efforts of Vicki, I was successful in receiving a FCC towards another Carnival cruise, which had a redemption period of 12 months. Vick’s experience and knowledge of the cruise industry is second to none, and her communication with me throughout the last two weeks was always very professional, polite and timely. I cannot recommend Vicki any more highly and I thank her very much for the outstanding service provided and the very successful outcome of my request.
Eddie and Mary, Perth WA

Hunter b was really helpful and was quick, efficient and escalated my query to the right people and it was resolved within 10 minutes.

Nicole G was extremely helpful and efficient, solved my challenge in minutes. I was very happy with her service.

I had a query with my cruise booking so I contact LE customer support.
Vicki W was very helpful and was able to answer my query. She also followed up with an email summarising our conversation. Very happy with her customer service.

Madison was very helpful with my query.

Wendy T. was very helpful and good to communicate with.

Krishna W. provided exceptional support in resolving an on-going issue that other agents were unable to assist with. After several days of getting nowhere, Krishna was able to not only obtain a solution but did so in an efficient manner.

5 stars for Krishna’s customer service support!