Was really good, but has become a big supplyer with not great customer service. Ordered the "correct" radiator, got the wrong one, had to return it and had to cover the shipping ... ordered a new one,... See more
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See what reviewers are saying
A huge thank you for the excellent organization of our trip to Hurghada, Egypt! Everything was perfectly arranged, from the fast booking process to the detailed advice and support at every step. The h... See more
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⭐⭐⭐⭐⭐ Excellent service and great prices! “I’m very happy with my experience with Skruvat. They have some of the best prices and excellent service. Everything went smoothly, and I really appreciate t... See more
Company replied
Part arrived and was exactly as advertised. Was shopping around for weeks for the part ( pinch bolt ) specific to my car and Skruvat was they only place that had stock. Also was much less expensiv... See more
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Company details
About Skruvat
Written by the company
Välkommen till Skruvat!
Written by the company
- KUNDSERVICE
- Vi vet att du som kund är vår ambassadör, och har som mål att ha 100% nöjda kunder. Har du några som helst frågor - ring eller mejla!
- SNABB LEVERANS
- Vi skickar vanligtvis din vara inom en arbetsdag - direkt till dig eller närmaste utlämningsställe.
- SKRUVADE PRISER MED PRISGARANTI
- Vi arbetar med ledande grossister i Europa med så få mellanhänder som möjligt. Det tillsammans med att vi inte har några stora butiker med mycket personal gör att vi kan hålla ner våra kostnader och erbjuda dig som kund i snitt -30% lägre pris, dessutom med lägsta-pris-garanti.
Contact info
Stockholm, Sweden
- 08-120 20 420
- www.skruvat.se
4.3
Excellent
101K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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delivery and Price
13 July 2026
Reply from Skruvat
Thank you for your review!
We're glad to hear that you're happy with our deliveries and prices.
- Sören
I returned a package a month ago and i…
I returned a package a month ago and i still haven't gotten my money back. I only got a mail that my package is returned. I tried contacting them but only get answers from ai. Aldo tried calling them but also only got answers from ai.
20 July 2026
Unprompted review
Reply from Skruvat
Tack för ditt omdöme.
När vi tittar på er order kan vi se att er retur har registrerats och att återbetalningen genomfördes via Qliro den 9/7.
Återbetalningen sker alltid via samma betalningsmetod som valdes vid beställningstillfället. Om ni fortfarande inte har mottagit återbetalningen rekommenderar vi att ni kontaktar Qliro eller vår kundsupport, så att de kan undersöka ärendet närmare.
Vi beklagar också att ni inte är nöjda med er upplevelse av vår AI-assistent. Vänligen notera att ni alltid kan be om att bli vidarekopplade till vår kundsupport för att placeras i kö till en av våra handläggare.
- Lily
Reply from Skruvat
Thank you for your review!
We're glad that you're happy with our services and parts.
- Sören
They deliver fast and accurate... Part number search no problem few click done
Fast ... Accurate parts and affordable
10 July 2026
Reply from Skruvat
Thank you for your review!
We're glad you're happy with our services.
- Sören
Delivered 70km away - AI bot !!
First they dont mention some parts are not in stock online, second I got them to delete the parts that was NOT needed to get those things shipped that I needed ASAP because of a europe trip and a broken down car.
THEN they ship the parts and deliver them 70km away from my home. Skruvat! Seriously?
i do not care if its Bring that have done a mistake or what, ive ordered before with no issues other than defects parts that I did not even bother to do something about
But when emailing them and met by there d*mn AI agent. That is where I draw the line.
Companies using garbage helpdesk ai agents to do what normally could have been solved by human beings and not alone solved in a way where bad reviews was not a necessary thing to waste time on. WASTING time on ai bots should be illegal. Minimum of human contact, even when you already have an ongoing conversation it will when replying be answered by a ai bot !!!!
14 July 2026
Unprompted review
Reply from Skruvat
Thank you for your review!
We are sorry to hear that the delivery time for some of your items was extended due to limited stock availability from our suppliers, and that the items that were shipped were delivered to an incorrect pickup point.
I can see that you have already been in contact with our Customer Support team, and they are currently investigating the matter for you.
Please note that during periods of high demand, our AI Assistant can help multiple customers simultaneously. If you would prefer to speak with a member of our support team, you can simply request to be transferred and placed in the queue for a customer service representative.
Thank you for your feedback - it helps us improve our service and customer experience.
- Sören
Was really good, but not good anymore.
Was really good, but has become a big supplyer with not great customer service. Ordered the "correct" radiator, got the wrong one, had to return it and had to cover the shipping ... ordered a new one, got correct this time but with the wrong cap flange and no rad.cap ... had to buy this even though it is supposed to be included according to the part no. it is supposed to replace. Delivery time is also long, and website has gotten confusing with random sales that does not make sense.
4 June 2026
Reply from Skruvat
Thank you for your review!
It sadden us that your recent purchases and our customer service has not iived up to expectations. We thank you for your feedback as this will help us to get better in all regards.
- Sören
The parcel never arrived
The parcel never arrived, no notification about it. Now, they sent an e-mail, no reimbursement:)))
7 July 2026
Unprompted review
Reply from Skruvat
Thank you for sharing your feedback!
We are sorry to hear that your order was returned to us.
Please note that the carrier normally sends a text message notification when a parcel is ready for collection. To help ensure successful delivery, we kindly recommend checking that the correct phone number is provided when placing an order. Unfortunately, carriers may charge a return fee for parcels that are not collected and subsequently returned to the sender.
If you have any questions or would like assistance regarding your order, please do not hesitate to contact our customer support team. We will be happy to help.
We appreciate your feedback, as it helps us improve our service and customer experience.
- Sören
I entered my license plate to get floor…
I entered my license plate to get floor mats made to fit my car. I only needed the front two mats, so I found a pair of mats in stead of a kit of 5. I paid and ordered the mats. I got the confirmation email a few minutes later, and noticed the mats where "universal". I looked for ways to cancel the order, and ended up talking to an AI bot. This was on a Saturday. The AI bot eventually forwarded my email to the customer service. On Sunday morning I got an email saying they would contact the warehouse to cancel the order. I had also placed a second order for a set of 5 mats actually made to fit my car about 10 minutes after I ordered the first set of universal mats. I got an email today where they said it was "Too late to cancel the order" and I would have to pay a return fee if I didn't want them. I don't really know how I could have contacted them faster. If the web page is able to notify the warehouse to send me the order, I would imagine it could notify them NOT to send it. I feel this is horrible customer service, and I will gladly eat the 200 NOK return fee to return both orders.
Update: Today, Tuesday 4 days after the order they claim could not be cancelled, I got an email saying the mats have been packaged and is waiting for pickup to be sent. The carrier received electronic notification of it saying it is going to be sent. This is beyond infuriating. I have not received a shipping number for the mats I actually wanted that was ordered about 10 minutes after the order for the mats that DO NOT FIT MY CAR despite showing up ABOVE the mats that DO fit my car in the list that is generated when you enter the License plate number. The email notifying me that the mats have been packaged and is ready for shipping, says "It is now too late to cancel the order" .
Update 2, thursday, 6 days after I cancelled the order, I got a confirmation email that the item has been shipped.
Skruvat, your answer makes 0 sense. Entering a license plate number should bring parts that are made for the car FIRST. Universal parts can be listed afterwards with a clear separation of the two. It's like trying to buy an orange and your first suggestion is a watermelon presented as a suitable substitute. The added insanity is that you have oranges in stock.
6 July 2026
Unprompted review
Reply from Skruvat
Thank you for your review.
We are sorry to hear that your experience with us did not meet your expectations.
Please note that, unfortunately, we cannot guarantee a cancellation once an order has been placed. As soon as an order is submitted, an electronic confirmation is automatically forwarded to our supplier’s international warehouse for processing. Any cancellation request sent by email must first be handled by our Norwegian customer support team, who then submit a cancellation request to the supplier. Due to the high volume and rapid processing of orders at the warehouse, it is not always possible to stop an order once it has reached a certain stage in the fulfilment process.
Kindly also note that searching with your vehicle registration number, our system identifies your vehicle model and displays products that may be compatible with it. However, equipment levels, engine variants, and production changes can vary even within the same model. For this reason, we always recommend reviewing the product specifications carefully before placing an order.
If you are ever unsure about compatibility, our customer support team will be more than happy to assist you in verifying the correct fitment before purchase.
We understand that this situation has been frustrating, and we sincerely regret any inconvenience caused. Thank you for taking the time to share your feedback. Your comments help us improve our processes and the service we provide to our customers.
- Sören
Correct item and it fitted, if you know what I mean then you know
The item came in good time and was the part I needed and fitted the vehicle it was intended for.
11 June 2026
Reply from Skruvat
Thank you for your feedback! We're delighted to hear that your order arrived in good time and that the part was exactly what you needed and fit your vehicle perfectly.
We truly appreciate your feedback and look forward to serving you again in the future.
- Pekka
Big chassis parts - bad packaging
If you order big chassis parts for your car know that they don't pack it good enough. The front wheel screen was wrapped in plastic only and had cardboard only at the corners so the part was scratched in several places and even had a bump. Their email support is terrible, and Qlik they use now is so much worse than Klarna. Klarna is good, so they should go back to it. I give an extra star because the other parts seem ok.
10 June 2026
Unprompted review
Reply from Skruvat
Thank you for your feedback!
We're sorry to hear that your front wheel splash guard arrived in less than satisfactory condition.
Please don't hesitate to contact our customer support team so we can assist you in filing a claim for the damaged product. We will do our very best to investigate the issue and find a solution that meets your needs as quickly as possible.
We also appreciate your comments e-mail system and payment process. Customer feedback is invaluable to us and helps us continuously improve our service and overall customer experience.
- Sören
Good price and fast delivery
Good price and fast delivery, also not high shipping price. True, I still can't say anything about the quality of the work, I hope it's also at a high level.
22 June 2026
Reply from Skruvat
Thank you for your feedback! We're happy to hear that you were satisfied with our competitive prices, fast delivery, and affordable shipping costs.
We also appreciate your comments regarding the product quality. We hope it meets your expectations once you've had the opportunity to use it.
We truly appreciate your feedback and look forward to serving you again in the future.
- Pekka
Fast and conviniant,thank you.
22 June 2026
Reply from Skruvat
Thank you for your review!
We're glad that you're happy with your purchase.
- Sören
More problems...
Some products are abnormally expensive. The product listings do not include the model and brand. They list many brands, but they leave out the make and model numbers for very cheap, low quality products. It is pure sales tactics. Orders arrive damaged sometimes! I bought a front bumper for my car and the left washer nozzle holder arrived damaged. The product images lack detail. Some of the images are very small and give no indication of the quality of the product. Customer ratings ''Anmeldelser'' are displayed on the product page. Negative reviews are strictly hidden to prevent other customers from reading them. For very inexpensive products, all reviews are published. However, for expensive products, negative reviews are hidden by the admin.
5 December 2025
Reply from Skruvat
Thank you for your review!
We are truly sorry to hear that you are not satisfied with our services and products.
We would kindly like to explain that we offer both brand‑specific items on our website as well as non‑brand specific parts for customers who prefer a more affordable option. Please note that with these choices we cannot guarantee which brand you will receive, as it depends on current market availability and the offers provided by our suppliers at the time of ordering. If you would rather receive a brand‑specific article, this can be selected directly on our website.
We also want to assure you that we do not hide negative reviews on our website, as transparency is very important to us. Due to our wide range of supply, you will find parts displayed with reviews ranging from 1 star to 5 stars. This allows customers to make a more informed decision about which article and brand best fits their needs.
We sincerely appreciate your feedback – it helps us improve our service and provide a better experience for all our customers.
- Sören
Reply from Skruvat
Thank you for your review!
We're happy you had such a positive experience with your first buy.
- Sören
Toppen 👍🏻👍🏻👍🏻👍🏻
16 June 2026
Reply from Skruvat
Tack för ditt omdöme!
Roligt att höra att du blev nöjd med ditt köp.
- Sören
Everything went smoothly
Everything went smoothly - fast shipping, tires are great. Recomended!
16 June 2026
Reply from Skruvat
Thank you for your feedback! We're delighted to hear that everything went smoothly, the shipping was fast, and that you're happy with the tires. Thank you also for your recommendation!
We truly appreciate your feedback and look forward to serving you again in the future.
- Pekka
Nice Price
Nice Price
Easy to order and fast delivery
Everything went smoothly without any problems
Happy!
:O)
15 June 2026
Reply from Skruvat
Thank you for your feedback! We're delighted to hear that you were happy with the price, found the ordering process easy, and received your order quickly. It's great to know everything went smoothly without any problems.
We truly appreciate your feedback and look forward to serving you again in the future.
- Pekka
Reply from Skruvat
Thank you for your review!
We're glad that you're happy with the order process.
- Sören
Reply from Skruvat
Tack för ditt omdöme!
Det glädjer oss att delen och leveransen motsvarade förväntningarna.
- Sören
God pris-rask levering
16 June 2026
Reply from Skruvat
Tack för ditt omdöme!
Det glädjer oss att leveransen gick som förväntat.
- Sören
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