I have bought quite a lot of kit from Kogan and have generally been happy. In this instance I ordered a monitor and wifi keyboard and mouse. It wasn’t evident to me that the monitor was not in stock a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My initial purchase was great , the price was good value and the delivery was fast.i had an issue which was the item was damaged when it was delivered but Kogan worked quickly with me to have the it... See more
Company replied
Decent price and quick delivery. But the package was incredibly beaten up. Big holes in the box, where it'd obviously been badly handled, were taped over. The treadmill had a couple of small scratc... See more
Company replied
My current Kogan TV developed a fault (sound, but no picture) that apparently cannot be repaired. It lasted about 4.25yrs. I have purchased another TV of the same brand and model to fit on a spe... See more
Company replied
Company details
Information provided by various external sources
Kogan.com is Australia's premier online shopping destination, offering amazing deals on TVs, tech, homewares, fitness, fashion, tools, outdoor and more!
Contact info
Australia
- www.kogan.com.au
3.6
Average
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I purchased a jar of cream from Kogan
I purchased a jar of cream from Kogan, next thing 2 days later, a charge on my credit card $129 which I didn’t authorise. This Company is a scam and should be reported to ACCC.
7 September 2026
Unprompted review
Reply from Kogan
Hi Annette, we'd be more than happy to help. We've sent you a request. Please provide the information needed so we can assist you further.
Fantastic!
Fantastic! Quick delivery, very precise information about delivery, very punctual and I am very very happy with my purchase. I Istrongly recommend Kogan!
7 September 2026
Unprompted review
Reply from Kogan
Hi Paola, thanks for shopping with us and for taking the time to leave your review, we appreciate it!
Very quick postage 2 days for each of…
Very quick postage 2 days for each of my last 2 packages. Both were in good condition and the delivery was great. 👍 Global express rocks.
2 September 2026
Unprompted review
Reply from Kogan
Hi Dion, we do hope that you enjoy your product. Thanks for taking the time to leave your review. We appreciate it!
Kogan will help you when you are desperate right on time.
My credit/plan was expired a day before and did not have money at the time to recharge i. I called Kogan 12612 and let me have internet till the following day.
4 September 2026
Unprompted review
Reply from Kogan
Hi there, thanks for taking the time to leave your review, we appreciate it!
Must buy highly recommended
One of the best experiences I’ve ever had with online shopping. Great value with prompt delivery. High recommend.
1 September 2026
Unprompted review
Reply from Kogan
Hi there, thanks for taking the time to leave your review, we appreciate it!
Great shopping experience
Great shopping experience, heaps to choose from easy to follow. Fantastic to deal with & great products
4 September 2026
Unprompted review
Reply from Kogan
Hi Brad, happy to hear you were delighted with the service. Thanks for taking the time to leave your review and for shopping with us. We appreciate it!
I love shopping at Kogan prices a great…
I love shopping at Kogan prices a great and so are the items
4 September 2026
Unprompted review
Reply from Kogan
Hi Kathleen, thanks for shopping with us and for taking the time to leave your review. We appreciate it!
There are lots of genuine affordable items
There are lots of genuine affordable offers which are easy to order. They always arrived well packed and in a timely manner. Well done Kogan, keep it up!!
31 August 2026
Unprompted review
Reply from Kogan
Hi Anne, thanks for shopping with us and for taking the time to leave your review. We appreciate it!
I ask them to help with a stick vacc
I ask them to help with a stick vacc
The power head seizes up after i own it for 5 months
They dont message or talk anymore
They have not helped at all
5 September 2026
Unprompted review
Reply from Kogan
Hi Glenn, we'd be more than happy to help. We've sent you a request. Please provide the information needed so we can assist you further.
Reply from Kogan
Hi Robert, thanks for taking the time to leave your review!
Great Commuter e-bike
I live in Sydney. My e-bike arrived in 3 days. I had a little trouble understanding the assembly instructions in the manual but I assembled it successfully in 2.5 hours.( I'm a senior woman with very little experience in mechanics.) I took the bike out for a test ride this morning. It's easier to operate than the manual makes it sound. I rode 2 km in 15 minutes. I have a bad knee but the pedals require no pressure under power assist mode and my knee is not bothered by the pedalling. I didn't work up a sweat and my heart rate wasn't increased by much. Great commuter e-bike. I look forward to riding it to work!
5 September 2026
Unprompted review
Reply from Kogan
Hi Deborah, glad to hear you’re loving your e-bike. Thanks for leaving your review and for shopping with us!
Product was exactly what I expected
Product was exactly what I expected. It was easy to put together and is good quality. Delivery was amazingly quick.
4 September 2026
Unprompted review
Reply from Kogan
Hi Jodie, thanks for shopping with us and for taking the time to leave your review. We appreciate it!
Ordered and received within two days
Ordered and received within two days. Product exactly as described and communication through was excellent
4 September 2026
Unprompted review
Reply from Kogan
Hi Catherine, happy to hear you were delighted with the service. Thanks for taking the time to leave your review. We appreciate it!
ease of use quick and easy
4 September 2026
Unprompted review
Reply from Kogan
Hi Peter, thanks for shopping with us and for taking the time to leave your review. We appreciate it!
Sneaky Subscription Fees
I read a few reviews to see if people had a similar experience as me and didn't take me long to find some. Kogan signed me up for their monthly membership, and charged me 3 months into it all at once. So for 3 months I was unaware they had signed me up, charged me all at once (3x49aud). This deliberate practice of hiding or misleading subscription fees seems to me like they could be liable for malpractice to the ACCC.
4 July 2026
Unprompted review
Reply from Kogan
Hi Ignacio, we've located your existing correspondence, and we can confirm that the issue has been sorted out. Please don't hesitate to get back to our support team via your case if you require further assistance. Thanks for leaving your review; we appreciate it!
Kogan is a scam…
When you sign uo for Kogan online shopping, Kogan automatically sign you up for a membership that costs $129 per year and the amount is charged automatically through PayPal. What a complete scam, I will never use Kogan again.
4 September 2026
Unprompted review
Reply from Kogan
Hi Daniel, we've located your existing correspondence with our support team, and we can see that your query has been responded to by one of our agents. Thanks for leaving your review; we appreciate it!
Awesome watch band
Awesome watch band, very comfy to wear, as you don't feel as your wearing anything, good price and speedy delivery.
1 September 2026
Unprompted review
Reply from Kogan
Hi Bill, glad to hear you’re loving your watch band. Thanks for leaving your review and for shopping with us!
Litterally next day delivery
Litterally next day delivery! Cheaper then Kmart, for same branded Ugg boots. Glad Kmart was out of stock. I had not used Kogan in a few years, forgot about them. Definitely will be checking Kogan in the future!
3 September 2026
Unprompted review
Reply from Kogan
Hi Cameron, thanks for shopping with us and for taking the time to leave your review. We appreciate it!
Adjustable Hand Grip Strengthener Set.
Adjustable Hand Grip Strengthener Set.
I am happy with the Hand Grip set from Kogan. Good quality. This is the one I am looking for, in reasonable price too.
3 September 2026
Unprompted review
Reply from Kogan
Hi Lucil, thanks for shopping with us and for taking the time to leave your review. We appreciate it!
site good informative a lot bette than…most sites
site good informative a lot bette rthan most sites
3 August 2026
Unprompted review
Reply from Kogan
Hi Nancy, thank you for taking the time to leave your review. We appreciate it!
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