Bigw Reviews 

Order did not arrive after 10 days. No contact after initial order confirmation. Impossible to get Big W to respond - just a clueless bot. Do not purchase from either Big W or the supplier edragon.

Warning - Big W Marketplace!!!
A. Deceptive marketing strategies.
B. Faulty, incomplete item & assembly instructions
C. Farcical & total lack of customer care or service by Big W MARKETPLACE & AUSWAY using including all complaints are directed to electronic bots (not humans) that responded promised to help if I just had to sent them a photo of stuff they already had - first, photographic proof of all my details, proof of purchase date, invoice & payment, then they wanted delivery company name & date, photo of the box, then of the item with id printed on the item which it did not have, then photos of the item, then photos of the faulty parts etc AND not as one request - just one after another - so I unpacked & repacked it 5 times before I finally refused to do it again & contacted the Qld Office of Fair Trade for advice. Also during this they...

1. Continuously prematurely shut down the 'Ticket Enquiry' ( thier deceptive wording for a genuine complaint & resolution request) using 'no reply emails' so I had to keep starting at the beginning of the process again & make new requests.
2. Actually blamed me for not correctly following the brief, confusing & ultimately useless A5 'Assembly Instructions' sheet & that my claim was not covered by Australian Fair Trading regulations which is an outright lie.
3. Emailing me useless advice making references to parts not in the package &/or not in the assembly instruction sheet recieved.
4. An email advising me to "click on this link to an online assembly video" but the link is not in the email. Further independant web searches revealled there is no such video.
5. Offerring a $20 refund off the $76.76 cost to me & again closing the 'enquiry ticket'.
6. All of the above is a obviously & deliberate strategy to keep any complaints & request for assistance in a 'holding pattern' designed deter my resolve for a resolution & to prevent any cost of time or money to their business.
THE MATTER WAS NOT RESOLVED (until after 4 weeks, inumerable site searches & emails) I contacted the Qld Office of Fair Trade for assistance. Then I was refunded in full.
I never use Big W Market Place again - they are ruthless!!! & crimminaly negligent in thier legally required Duty of Care.

Marketplace related - waited 2 weeks for order, still nothing and then googled to see that the third party retailer was on Ali Express and Amazon. Just a heads up if ordering from marketplace option,

AVOID KG SUPERSTORE / KG GROUP THROUGH BIG W MARKETPLACE.

I purchased the Odyssey Living Hunter Valley “Thermal Flannel” Sheet Set for around $75 plus shipping. The listing name and photos made the product appear to be warm, flannel-style winter bedding.

What arrived was thin 130GSM polyester microfibre sheets that were nothing like what I reasonably expected from something marketed as “Thermal Flannel.” In my opinion, the product name and images are misleading.

When I raised this, KG Group refused to refund me and dismissed my complaint by pointing to the fine-print material description, while ignoring the fact that the overall listing gives customers the wrong impression. They also did not properly address my request for the listing to be changed so other customers are not misled the same way.

I feel ripped off. This product was poor value, not what the listing led me to expect, and the seller’s response made the whole experience worse.

I would not buy from KG Superstore / KG Group again, and I strongly warn other customers to avoid this product and this seller.

Bought a mixer from Big W

Bought a mixer, and locking pin came out and doesnt go back in and stay there. Because its out of the 90 day postage paid return window i have to take it back myself when it wasnt my fault. Nearest store isnt close and the time, cost and effort required isnt worth it. Big W sells junk in my experience.

Contempo 5 litre stand mixer is junk.
So is Big W.
So guess what? I have something thats useless and they wont help unless i go out of my way to correct their mess when im not getting paid to. They think we can clean up their mess for them. I wont buy anything from Big W again.

Good riddins to bad rubbish.

Big W advertise Hoka recovery slide 3 for a really hot price of 49 dollars. This is excellent but only available online. When you go to make an order not only is there a delivery charge but they don't have any men's sizes between US5 & 12. Pathetic!

Ordered an item online that was listed as only available online, but then delivered for collection at our local store. Up till this point, great. Pick up! Disaster.....2 people managing the pick up, return and lay-by desk. The woman who eventually (45 minutes wait with only 2 customers ahead of us) who before starting to serve us asked we wait again while she took a giant TV out to the pick up spot on the dock! This left the desk with one staff member trying to manage a longer and longer queue! Meanwhile, 2 staff, were 'tidying' the book section next to the tills, laughing and chatting. Not good enough...over them forcing us to commit to cheap buy online prices and then making it hard for you to collect your purchase. 3rd attempt with this system....no more. Taking my business elsewhere and from here, think paying more is the best option.

When buying electrical appliances please be aware of their return policy because some appliances aren’t worth the money you are paying for them

I got stuck and while I was trying to get unstuck I got accused of destruction of property destruction of property and being irresponsible by a rude employee, please fire now

Order my item on 21st didnt get to me untill today which is the 30th. what made it worst is that the item I had purchase was a board game for the kids its super small they cant even see the letters properly. They advertise online as if it was a good size but its the opposite never will I shop online again with them. its best to go instore despite what they advertise for market place online. And the delivery took for ages

My items were not even delivered and taken back by the postie. Then I was blamed for it. I spoke to Johannes online through Dot chat and she hasn't bothered heloing saying 'it is a marketplace order so they should help you' and neither have, then she leaves the chat without warning.

I purchased a Samsung Galaxy Tab S10 FE+ and, during checkout, was offered a keyboard cover as a recommended accessory. I reasonably assumed it was compatible with the tablet I was buying.

When the item arrived, I opened the box only to find that it did not fit the tablet. The keyboard cover was never used and remains in as-new condition.

I contacted customer support and requested an exchange for the correct model, but the experience has been disappointing.

I believe retailers should ensure that accessories recommended during checkout are compatible with the products being purchased.

Unfortunately, this experience has left me disappointed with both the recommendation process and the customer service.

Quite sad when staff cannot be bothered to help a customer . Your online service is poor and when staff are asked for help with your app they say the app is useless. So u go to complain with customer service and they gave an estimated wait time of 20 mins. Im not surprised every man and his dog must be complaining.would not recommend BigW service extremely poor. Warnbro and Mandurah office involved in today’s venture. Lady who answered your Mandurah customer service said she was on her own doing something else so suggested i woukd have to call in. Told her i was in Rockingham and she didnt care.

I bought a massage chair through their online store. After a few months it stopped working. Big W doesn't take responsibility for their online sales. They are third party products and the third party is dodgy. They offered to send a replacement control board. After one month waiting, I sent them an email to check why it had not arrived. They said the ticket was closed and I had to open another ticket. I wrote a complaint on the contact page of big w, again the third party emailed to say they will send another board. I said I wanted a refund and I was confused by their language as they had not sent the board in the first place. They apologised and said they will check. That was 3 days ago.

Big W opts to use the worst delivery company in Australia, Couriers Please.
I would highly advise ordering anything from them, your order is highly likely to be lost or at least a huge hassle to get a hold of from Couriers Please.

Delayed delivery. False information on order tracking. Rubbish product from Marketplace seller. Seller in China, Cheap, poor quality materials, badly made and size description inaccurate (XL gloves too small to fit!!) Even TEMU is better option that Big W.

Brought perfume from their market place, through 3rd party, wrong perfume sent, opened case through PayPal, big w agreed to refund but at my cost for postage ! Luckily for me the 3rd party seller contacted me and arranged for a replacement perfume to be sent and covered the postage cost to send wrong one back.
UPDATE they were very quick to send correct perfume once the received the wrong one, as communication was great once we removed market place from the equation.

It is a terrible way to purchase the item and wait for delivery.
It took forever to recieve the goods purchased by this way, bad experience....

Big W Altona meadows is a great store with
h exceptional customer service.....l do pickup as lve been ill and they go out of their way to bring out my purchases and checking l have them.Hitesh and Vicky and all of them have been great.

I purchased a Russel Hobbs slow cooker through big W online. Delivery says 3 days. To my shock horror in small print it says slow cooker sold and supplied by Billy guyatts. It took 11 days to arrive. Just by looking at package I could see it was the wrong size. I told courier to RTS. Return to sender. To my horror again I discover I have to pay return postage. Billy guyatts is a small supply business riding the coat tails of big W. How big W can let a business like billy guyatts with a less than 2 out of 5 star review. Infact you would need 8 hours a day and a complete month just to read the negative reviews. Which far outweigh the positive. Yet biw W let them operate under the big W name. I have had to make a complaint to consumer affairs because I am still waiting for a refund. I will never shop at big W ever again. If they were giving away free clothing I would rather walk naked through Antarctica.