Kmart Reviews 

K mart is always my go to place for shopping . But I wish they had pants made for short girlies as well. I’m 5.1 ft and whenever I buy any pants it’s always too long for my height. I wish they made pants for our length as well😭

I used to love shopping at Kmart but recently pretty much every order I receive arrives broken or faulty and they make the returns process very difficult.

Delayed response to emails, rude online customer chat and refusal of refund or replaced goods that arrive broken and faulty. Poor packing meant I lost 3 plant pots, a mug. Glass olive oil dispenser and faulty or poorly designed food storage is having my food spoil.

I will be taking this to fair trading as I am entitled to be refunded. I cut myself twice picking up the broken pieces out of boxes. Kmart need to consider better packing for fragile items and better designs for food storage.

Kmart online has gone downhill fast! Such a shame because the products were nifty and affordable, but I have spent a good 3 hours trying to rebook deliveries (for the one order) because "couriers please" cannot understand simple instructions (like using the intercom) and have made the redelivery process ridiculously difficult - that has to be by design. (Maybe they make a bigger cut this way?) There's no way to communicate with a team member or get any assistance anymore, it's terrible customer service. I'm cutting the cost of Kmart and shopping elsewhere from now on!

I brought at product from kmart market place the company was Aisle Six one of the worst experiences i have ever had very unprofessional company. Trying to return an item turned into a nightmare do not buy from kmart market place an this company.

This business has absolutely gone down the toilet. Aside from products becoming more and more poorer in quality and very cheaply made, the online ability to navigate their web site to actually TALK to somebody or fill in a form that is supposed to exist is deplorable. The AI chatbot hallucinates. It might be "beta" but it's not even there yet for a beta. The AI chatbot will guide you to the "Contact Us" page - but that is all it will do. That particular page you're guided to is full of links that only reload the same Contact Us page. It's absolutely unacceptable.

I just want to complain about shopping on line at kmart.
I ordered products at kmart & it takes a day or more
With all the orders they get you think they could make online click & coleect more of a priority & put more of their employees onto it

Ordered a bicycle at Kmart Woy Woy. That part went smoothly. The store offers a bicycle assembly service. I paid for the service and was told to come back on Friday. Came back to the store as requested, and was told by the same person who booked the service, ‘you’re not in the book. It’s 5pm and I am going home now’. It turns out the store no longer has an assembly service. And, the store lost my bike. A lady dressed in a Kmart uniform, standing behind me, said she would try to help but she is only a ‘customer’. I said she appeared to be a Kmart employee and she said in such a sarcastic tone, “see? No badge, see? It means I’ve clocked off”. She then told an employee to check ‘out the back’ and within 10 minutes the bicycle box appeared. I’m a regular at the store but this experience was a big turn off. Oh, and they found my original request for the bike assembly sticky taped into the back of one of their logbooks, written on the back of a pie package in scribble that no one could read. Wowsers.

Broken hill Kmart.
Young boy at the service desk was rude, I was waiting at the service desk when this boy who had been following us since we got there was watching and finally he comes over and I ask if he knew where I could find a product. He is annoyed by this he states it should be when you just where. I apologise and say that I didn’t realise thanks I go back ( no item there) I walk over to the boy whom is still trailing us at this point and ask if he can show us and he runs out the back and finds one then passes it to me and say oh just over there they are. ( it was completely different to where we had been told to check again previously) he took back what I was looking at and stated i need that one because it has a security tag insinuating that I was stealing or something that exchange ends.
He then radioed to another worker. They are now both watching me and my partner , they were at each end of the aisle.
We chat about the product and pop it back on the shelf it was not the best fit we decided to just buy one that would last so we went to Harvey Norman instead the price was 3 x but quality and customer service is 10/10 in comparison to Kmart.

I have never stolen a day in my life and to be subjected to this is crap.
Go the Choice instead.not that it matter so was in full work uniform ( office attire ) very formal for a very nice business.
Do better

I drove an hour away to purchase a costume for my daughter for book week as none of my closest stores had any stock. After wearing it one day the strap on the costume started tethering and ripped off.
I called customer service to ask if they could send one to me or my local store for an exchange (as ive seen online they can do store stock transfers for click and collect orders) but they told me to take it to my local store for a refund but they can’t help me with a replacement.
Really disappointing. This is not the first negative experience I’ve had with customer service telling me they can’t help. What’s the point of having a customer service line if they can’t help you with anything.

Terrible experience, brought a table that broke upon assembly in 2 main arrears, is completely unusable and bad quality. Kmarts help section in website does not work on any devices, had to find email on reddit, they take ages to respond and only agreed to a 30 percent of a refund on a completely damaged product
really disappointed in product quality and customer service dispute management

Product came without instructions. Not sure how to use it!

Found exactly what I needed for the kids school supplies and the checkout line moved quickly.

Zero as I bought shoes from Kmart new town and they forget to open security lock on my shoes and I went to Kmart in rosny park Tasmania to open lock , they refused as I didn’t have receipt…
So zero reviews
If I don’t have receipt I can open security tag and can’t use my everlast shoes

Man no words should need to be spoken Kmart is the bomb and everybody loves it and has shopped here at least once in their life

I gave a one star cause I ordered 2 faux fur blankets and they said they were in stock but so I ordered didn’t get order number so I contacted them and 4 minutes later I get an email to say I got refund cause they werent available and that was Kmart my druitt why say they have them and have them on line when they don’t but they took my money soon as I ordered never again don’t trust Kmart anymore and I ordered them on the 9th August

**Extremely Disappointing Kmart Marketplace Experience – Faulty Product Still Unresolved After More Than a Month**

I am extremely disappointed and frustrated with my experience purchasing an item through Kmart Marketplace.

The item I received was **faulty**, and despite raising the issue more than a month ago, it still has not been properly resolved. I have clearly requested to **return the faulty item and receive an appropriate refund**, yet the seller continues to offer me partial compensation and expects me to keep the faulty item.

I have repeatedly made it clear that I do not want to keep a faulty product or accept partial compensation. I simply want to return the item and have the matter resolved properly.

What has made this experience even more disappointing is the lack of meaningful assistance from **Kmart**. As the platform through which I made the purchase, I expected Kmart Marketplace to provide reasonable support when a transaction with a Marketplace seller goes wrong. Instead, I have been left dealing with the seller for weeks without a satisfactory resolution.

A faulty item should not turn into a month-long dispute. Customers should not have to repeatedly chase a resolution or feel pressured to accept a partial payment when they have requested to return a faulty product.

The whole experience has been extremely stressful, time-consuming and disappointing. I purchased through Kmart Marketplace with the expectation that I would have the support of a reputable Australian retailer if something went wrong. Unfortunately, that has not been my experience.

**I am asking Kmart to take responsibility for the Marketplace experience and assist in resolving this matter promptly by facilitating the return of the faulty item and an appropriate refund.**

Based on my experience, I would strongly recommend that customers carefully consider the risks of purchasing through Kmart Marketplace, particularly when dealing with third-party sellers such as Aussie Union Group, as getting assistance when something goes wrong may not be as straightforward as expected.

I hope Kmart reviews how Marketplace disputes involving faulty products are handled, because this experience has seriously undermined my confidence in the Kmart Marketplace service.

If I could give no stars I would. Do not bother ordering anything online from Kmart as you will probably never get it. They use Couriers Please who absolutely do not follow delivery instructions and they blame Kmart for the error. Kmart then blame the couriers but never follow up and take weeks to contact you or refund your money. Their online delivery service is unreliable and contacting customer service is hours on hold whether you call on the phone or use their AI chat assistant, then you are directed to email and this also takes weeks for them to respond. Kmart do not care about customers and lack any accountability or honesty in their dealings with customers. Please, please don’t waste your time.

I had such a shocking experience, borderline online fraud.

I order and fully paid several orders for home delivery. Here's what happened:

1) one of the main items (on clearance, well discounted) was unilaterally cancelled while it remained available for purchase on their online systems - which I think is unlawful because if you accept my money you have to honour the purchase and if you claim it's out of stock, you can't continue to accept payments for "clearance" items you actually don't have

2) two items arrived damaged (stained)

3) one item was marked as delivered but was missing

I spent 1 hour in a chat with their agent who kept asking for the same information again and again (to waste my time maybe?) and then only refunded one of the items saying that for the other items I had to wait several days for the outcome of their review. When I said this wasn't acceptable, she said I could then return the item if I was in a hurry. I replied that I wasn't sure how to return a MISSING item and that according to the law it's not the customer's responsibility to arrange the return of faulty or missing items. At this point, she disconnected and left without refunding me the money that was effectively stolen.

Ordered 2 European linen target clothing, arrived on time. Very nice clothing, great quality. Only criticism
that they arrived separately, and I was not informed so I had to contact them because I only received the pants and I figured the packer forgot to include the shirt I ordered. Communication could be better. I did receive both items.