Skye Carter

Hello! 👋

Thank you for taking the time to share your feedback. We're sorry to hear about the issues you've experienced with your account.

We understand how concerning situations like this can be.

To help us review the matter thoroughly, we kindly ask that you gather any relevant information related to the account and this issue and contact our support team directly. We'll carefully review the details provided and do our best to assist you in accordance with our marketplace policies.

You can reach us via live chat here: ​https://www.eldorado.gg/contact-us

We appreciate your cooperation and look forward to assisting you. 💛

Hello,

Thank you for sharing this with us. We're truly sorry to hear about the situation and understand how concerning and frustrating this must be.

Protecting our users and addressing reports of potentially fraudulent activity is a high priority for us. However, due to privacy and security reasons, we're unable to discuss account-specific matters or order issues through a public review platform.

We kindly ask you to contact our support team directly via live chat with the relevant details. Our team will review the information and guide you through the appropriate next steps.

You can reach us here: ​https://www.eldorado.gg/contact-us
We're here to help and will do our best to assist you.

Hey there,

We're sorry to hear you've had a negative experience with us. Unfortunately, we don't have much to go on from your review alone, and we'd really like to understand what went wrong so we can look into it properly.

If you could share some more details with us, we'd be happy to investigate and see how we can help.
You can find the contact us page here: https://www.eldorado.gg/contact-us

We'll be waiting for your reply 😊

Hi Skye, thank you for taking the time to share your experience. We're sorry to hear about what happened.
While arranging work outside the Airtasker platform may appear to save money on fees, those fees help support the protections available when a task remains on-platform. This includes access to our dispute resolution process, insurance coverage, secure payment handling. 
Unfortunately, once payment are moved off-platform, these protections are no longer available, which significantly limits our ability to assist if something goes wrong.
We appreciate you sharing your feedback, however keeping all communication, payments, and work arrangements on Airtasker is the best way to help protect yourself if something goes wrong. Please reach out if there is anything Airtasker can assist you with.

EDIT:

We take all feedback seriously and want to help make things right.
Please reach out to our support team so they can investigate and assist you further: https://dashboard.g2a.com/support/contact-support/add

Regards,
G2A Team


Hello,

Thank you for bringing this to our attention. To assist you as quickly as possible, we’ll need a bit more information - specifically your order number and email address. This will help us locate your order and investigate the matter thoroughly.

Regards,
G2A Team

Hi Skye,

Thank you for your kind words! We're glad you found our pricing and quality to your liking, and we appreciate your understanding regarding the minor issue. We look forward to welcoming you back to our store - you can check out our latest deals here www.factorybuys.com.au

Many thanks,
Jill

Hi Skye,

We appreciate the positive feedback, it helps our platform continue to improve and provide better products and more specials.

Kind regards, the Lasoo team

Hey Skye,

Thanks for sharing your Tixel experience. We’re sorry to see how frustrated this left you.

Our goal is always to make sure fans get the tickets they expect, so this situation isn’t what we want for anyone. After looking into it, we found that the ticket was misclassified by the original seller and therefore included in the General Admission bracket when it should have been included in Reserved Seating. We understand this is not ideal, and we’ve since processed a full refund for all parties involved in the resale chain to make things right.

We also understand the back and forth with support added to your frustration, and we’re working on improving our internal processes. If you have any further concerns, our Community Support team is always here to help.

Cheers, Tixel