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Kabs PolsterWelt Reviews 

2,381
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TrustScore 3.5 out of 5

3.6

Furniture Store
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Company details

  1. Furniture Store
  2. Furniture Wholesaler

Written by the company

Bei Kabs PolsterWelt erwartet Sie die größte Auswahl an Polstermöbeln und Boxspringbetten. Lassen Sie sich von verschiedenen Stilwelten und einer modernen Ausstellung unserer Möbel inspirieren. Erleben Sie unser komplettes Sortiment rund ums Sitzen, Liegen und Schlafen. Bequemer geht´s nicht! Wir freuen uns auf Ihren Besuch!

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3.6

Average

TrustScore 3.5 out of 5

2K reviews

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Replied to 96% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(2,381)

264 reviews in the last 12 months

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Rated 5 out of 5 stars

I bought an L-shaped sofa

I bought an L-shaped sofa, and the quality is excellent. I received a huge discount, so the price seemed too good to be true. At first, I was worried it might be a scam or that something was wrong with the sofa; I couldn't believe it until it actually arrived.
The only problem was that the delivery took a long time and was delayed past the expected date. However, customer service was always reachable and replied very quickly.

27 April 2026
Unprompted review
Kabs PolsterWelt logo

Reply from Kabs PolsterWelt

Dear Batoul, Thank you very much for your detailed feedback!

We’re really glad to hear that you’re happy with the quality of your sofa and that the offer felt worthwhile in the end. It’s completely understandable that such a good price might raise questions at first – all the better that everything met your expectations once it arrived.

At the same time, we’re sorry to hear that the delivery took longer than expected. We understand how important reliable timing is, especially when you’re looking forward to your new furniture.

All the more, we appreciate your positive words about our customer service being reachable and responsive – thank you for highlighting that.

We wish you lots of comfort and enjoyment with your new sofa!

Best regards
Your Kabs PolsterWelt Team

Rated 1 out of 5 stars

Disappointing Customer Service Experience and Spare Parts Ordereplacement…

I ordered a spare part ("replacement power supply") for my Pomezia corner sofa. Unfortunately, I only received an adapter cable without the power supply, even though my original order explicitly requested a complete replacement power supply.

I found the communication with customer service to be one-sided and unhelpful. My request for an internal review was ignored, and the offered goodwill gesture was limited to the shipping costs.

Furthermore, the prices for the spare part (€48 for the cable, €70.80 for the power supply) seem unreasonable in relation to a sofa worth over €4,000.

Based on this experience, I will no longer recommend Kabs to myself or anyone I know. I advise potential customers to pay close attention to the order confirmation and communication when ordering spare parts.
------------------------------------------------
This is my comment on Kabs PolsterWelt's response:

Thank you for your public feedback.

What's crucial for me is how your customer service handled my case. Despite several reasonable suggestions for a solution, no alternative review or internal second assessment was conducted. Instead, the matter was closed without any clarification.

You state that, as a long-established family business, you place great value on transparent processing and customer satisfaction. That's the standard I want to hold you to. However sincere your intentions may be, a renewed internal review should therefore be based on all correspondence regarding order no. 885814 and result in a comprehensible, concrete response.

My review reflects the actual process and is intended to provide other customers with a transparent assessment of this experience.

16 January 2026
Unprompted review
Kabs PolsterWelt logo

Reply from Kabs PolsterWelt

Dear David,

thank you very much for taking the time to describe your experience in such detail. Although we are truly sorry to read that you were not satisfied with your spare parts order and our service, we sincerely appreciate your open feedback.

We fully understand how frustrating it is when the item delivered is not what was intended to be ordered—especially when it concerns such an important component as the power supply for your Pomezia sofa. Based on your description, there must have been a misunderstanding. Of course, this does not meet our standards for a clear and reliable process.

We also regret that you did not feel adequately heard in the communication. As a long-standing family business, we place great importance on carefully reviewing every request and handling matters transparently. We will therefore have your case reviewed internally once again and will get back to you via the existing service ticket.

We would greatly appreciate the opportunity to regain your trust. We wish you all the very best and hope that we may have the chance to convince you of our service in the future.

With regards,
your Kabs Team

Rated 5 out of 5 stars

Excellent service und wer so much enjoy…

Excellent service und wer so much enjoy and help me to find sofa
Thanks for Derek Houston

14 January 2025
Unprompted review
Kabs PolsterWelt logo

Reply from Kabs PolsterWelt

Hello Dostzada Media, thank you very much for your wonderful review! Your Kabs team – It doesn't get more comfortable than this!"

Rated 1 out of 5 stars

Ordered a sofa in April, arrived in July

Ordered a sofa in April, it finally arrived in July after it was delayed only for the delivery guys to say they can’t bring the sofa up, as we live on the third floor. We had to pay extra 60 Euros cash to the guys after pleading with them. Terrible service. Do not recommend.

4 July 2024
Unprompted review
Kabs PolsterWelt logo

Reply from Kabs PolsterWelt

Lieber Uchechi ichu,

Es tut uns leid zu hören, dass Sie eine negative Erfahrung mit unserem Lieferdienst gemacht haben. Wir möchten uns für die Unannehmlichkeiten, die Ihnen entstanden sind, entschuldigen. Um den Vorfall genauer untersuchen und sicherstellen zu können, dass so etwas nicht wieder vorkommt, bitten wir Sie, uns Ihre Kaufvertragsnummer zukommen zu lassen.

Bitte senden Sie diese Informationen sowie eine detaillierte Beschreibung des Vorfalls an koenigkunde@kabs.de. Unser Kundenservice wird sich schnellstmöglich mit Ihnen in Verbindung setzen, um eine Lösung zu finden. Vielen Dank, dass Sie uns auf dieses Problem aufmerksam gemacht haben. Wir schätzen Ihr Feedback sehr und arbeiten kontinuierlich daran, unseren Service zu verbessern.

Ihr Kabs-Team

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