Segmüller Möbel Reviews 

Very disappointing customer service. I was genuinely interested in purchasing high-end furniture and reached out with a few specific questions. After an initial response, all communication stopped without any explanation. This is not the level of service you'd expect when considering a significant purchase. I cannot recommend this company based on my experience.

Segmüller is super RACIST and DISCRIMINATING. First they have delivered me a defective product. When I write to them to fix the issue / replace the product, they tell me that I should speak in German only then they will respond to me.

Unfortunately it is not possible to give less than one star here! We bought kitchen worth 25k from Segmuller two years back. It has been installed and is currently under a 5 year warranty. They have used the worst quality board under the integrated refrigerator. The board is broken due to the weight of the fridge and that is why the appliance has sunken down and hence we cannot close the Fridge door. The Segmüller Weiterstadt people took their sweet time to reply us and at the end just wrote in a single line that they will not bear the cost of repair.

How to deal with them in such cases.

At the end of July, I ordered a 140 CM dining table from their website and chose an assembly service to be carried over! I received my order after 2 weeks; all looks great so far regarding ordering, delivering, and assembling.
What happened next was the beginning of extreme unprofessionalism and careless customer service! I found some damage to the wood; my wife had a wooden finger cut while wiping the Top of the table. I took a picture and emailed their customer service; they said they would replace the upper part within a week or 2.
Sounds good to me! in 2 weeks, they sent someone to pick up the damaged piece of the table and deliver the new one.
Since the table consisted of 3 parts [Top and 2 standing legs that carry the top part], I assumed they would de-assemble the table and take the upper part only; I wasn't home. My wife was there, so they brought the new piece in a box, then they de-assemble the whole table and TOOK ALL THE 3 PARTS! When I got home, I was like, okay, what the hell? Why did they take the whole table and didn't assemble it? I thought that the issue I was facing was with assembling the table and that this I would do myself, I said okay, no worries, I will do it, and then I would send them an email on how unsatisfied I was! The shocking part was that when I opened the box, I found only the top piece of the table and the 2 standing legs were not there! So I ended up having just a useless piece of wood that I don't know what the *** would do with. I sent them an email asking for the missing pieces and that I need them as soon as possible as I have a family event in 2 weeks [weekend], and I am inviting them for a dinner where the table has to be here before then.
I received their reply that it will be delivered in 1 to 1.5 weeks and I replied confirming that I need it before the weekend for that event!
During week 35, I was expecting a phone call from them or the courier, but no hope; this morning, September 1st, I emailed their customer service asking when is the delivery date. I received a reply end of the day stating that they are sorry it won't be delivered this week and I have to wait until next week!!!!!
So what's wrong with them? Seriously, I want to know what is going on here. 1st the table was delivered in bad condition, and then they picked up the wrong items, and it's taking too long to bring back the items they picked up mistakenly! So I am not placing a new order, it's just the parts they shouldn't have taken to bring them back, and this was what stated in their replacement email, that they would pick up only the Top part [Damaged piece] and leave the rest!
What should I do now? Seriously I need help, and I need my table before Sunday4th of September; otherwise, I will escalate further and make a big problem about this.

Order for 60-piece silverware was delivered within one week with no extra charge for shipping. Product was packaged to prevent damage. Unfortunately, several knives were bent and needed to be exchanged. The great customer service at Segmüller was contacted and replied within one working day. After sending photos of the defective knives, Customer Service contacted the manufacturer directly and had replacement knives sent directly to my address which were received within one week. Very impressed with the excellent and speedy service! Segmüller is very professional - exactly the way online ordering should work!

We bought a wooden table from Segmueller, however, after opening it package, the table we had received had two different colors, and was absolutely not the same color/pattern as what we had ordered. We sent them the pictures, they said it is a Nature Product, and you never know how it will look like! It is a shame, it is as if "you ordered wood, you received wood". They said we don't have a right for reklamation!

Unfortunately, the item is made of poor quality. The packaging was TERRIBLE! You could hear the items moving around in the box as it was being carried up the stairs. Due to the poor packaging, some of the materials have cosmetic damage. The welding of the profiles are also poorly done. All in all, it looks better in the photo on the website, than it does in real life. Also the instructions are not of really good detail. 1st time purchasing from them and will be my last time.

We bought a kleiderhshrank and when it arrived it had a broken piece and another damaged cover. Now we have to wait two months more till these pieces are delivered again. For the eating table the approximate delivery was 39th week. Only yesterday after calling them twice did they send an email that the delivery will be three weeks later. Very bad service. Be carefull when you buy there, compare prices on the internet first as they apply very high margin. Ask for everysingle detail when the sales guys give you the price.

Missing parts on all our orders. Customer service is horrible they literally hung up the phone on me. Never order from this company unless you want a major headache.

I ordered a chair, which took more than a month to arrive (as it was, however, declared on the website). They delivered the wrong pieces so I sent them an email and they told me to return only the wrong pieces. I waited a bit longer and I got other wrong pieces even if it says the correct pieces on the delivery papers!! They are an absolute waste of a time and money.

Stay away from this "online" shop if you can.
Ordered a BBQ Knife set on 20/2/2021 with a shipping time estimate of 3 weeks.
On 13/03/2021 still no delivery so i asked about the whereabouts of my purchase.
"Sorry, shipping problems, corona, but you will surely receive your order within the next 14 days".
Two weeks later a Mail
"We are sorry we can't deliver your order in time, the new delivery date will be mid June"
Well, i'm not waiting any longer, i cancelled my order and will NEVER EVER ORDER ANYTHING HERE AGAIN.

probably the worst online shopping in germany

about 9 weeks waiting for a simple delivery of a couple of chopping boards, which according to the website are in stock. beyond ridiculous

and we considered getting a whole kitchen from segmüller.. setup appointment online, 90min phone call to answer a detailed questionnaire, were promised an offer within 2 weeks. now almost 4 months later and still waiting :))

stay away from this place like a plague

You need to understand the company's reliability when you have a problem or whenever you need their support. Segmüller showed their true face when my 8 months old sofa's leg was broken as seen in the picture. They accused me that is a users fault. I asked them how it is possible for a broken leg to be a consumer's fault? I even bought installation service from them for preventing such a situation. In the end, they offer me an independent 3rd party investigation to determine who is responsible for the fault. But, if that company find me responsible for the problem I need to pay them 150 euro. Probably fixing the leg will cost me less than to pay the investigation. That is definitely a move to make you run away for the complaint. I will fix the sofa on my own and will not buy anything from Semuller again.

This company has the worst returnpolicy I have ever seen in germany.
If decide to cancel an order they send you letters to pay 25% of the order! Even for not done installation costs for the mobilie

This is robbery. I paid the 207€ so I don't get any more letters and don't have to see their names..
They could lern a lot from Ikea but I don t think that this stoneage company has internet..

I just have to share info with the rest of the world. Me and my famili are shocked. Shopping in Segmüller is the worst nightmare you can imagine. Pls do not go there and leave your money elswere as they do not deserve it. Believe it or not their employees are forbiden to speak any language other than German (isn't that suable, against the law?) a total discrimination. This is information we got from their employee today, 4 July 2019. at Segmüller Weiterstadt. Additionally, employes are extremly rude and unpolite specificly if you try to communicate in any other language except German, i just can belive it. Crazy. Avoid Segmüller forewer.