Möbel Höffner Reviews 

I hate kids in your ad please stop showing it me

We ordered a sofa, dining chairs, and a dining table from the Höffner store in Freiham, Munich, in May, with delivery confirmed by a staff member to align with our new apartment's key handover in July. The dining table had to be ordered online (the in-store discount didn't apply there), and we specifically confirmed twice with the salesperson beforehand that we'd be able to select a July delivery date. He told us not to worry, that the option would come up during checkout. It never did — checkout went straight to payment with no delivery date field at all.

We called again and were told someone would call before dispatch. No one did. Instead, one morning we simply got a notification that the table had already been delivered — to an apartment we didn't even have keys to yet. It was left there with our name and future address clearly visible on it, and we had no idea how or where it was sitting. We called, emailed, and filled in contact forms repeatedly and got no help at all. I ended up personally traveling to Munich, tracking the table down myself, moving it to a friend's place for storage, and bringing it back once we finally had keys — entirely on our own, with zero support from Höffner.

Separately, the sofa and dining chairs were promised by July 15th. We heard nothing until, after repeated follow-ups on our end, we were told delivery is now pushed to around August 10th — with no apology and no attempt to make it right. The sofa and chairs were meant to arrive together, but at minimum the chairs could have been sent on time, since they were ready as a separate item.

For comparison, we ordered a bed and wardrobe from XXXLutz around the same time. When the bed was delayed, they proactively called us and made sure the wardrobe was delivered on schedule. Höffner did none of this.

We're now weeks past the promised date for our dining set, with no real timeline or accountability from Höffner Freiham. Would like an actual resolution — not just an apology.

There is no Customer Service.

I was always pleased with Höffner products and services. They delivered this time to my expectations again.

Very disappointing experience with Höffner. I bought a sofa and they delivered it broken. The customer service is honestly one of the worst I have ever experienced. They kept passing me from one person to another without giving any clear solution or useful information.
In the end, they told me they would pick up the broken sofa almost three month later, while still giving no clear information about when the replacement sofa would arrive. No proper apology, no responsibility, nothing — even though the mistake was completely on their side.
Paying so much money for furniture and then receiving this kind of service is unacceptable. I would definitely not recommend Höffner based on my experience.

Poor response from employees. No proper delivery times being committed

The couch was delivered after 8 weeks instead of the promised 3 weeks, and it arrived completely damaged.

Worst service, money/time wasted.

I BOUGHT WASHING MACHINE ,DRYER (TROCKNER) AND THE FRIDGE ALL SAMSUNG BRAND AND I WAS HAPPY WITH THE SERVICE AND THE DELIVERY WASN'T LONG IT WAS 3 DAYS I GUESS.THANK YOU HÖFFNER AND THE PRICE WAS ALSO AFFORDABLE.

We ordered a sofa, but the side panels didn’t touch the floor and there was a cut in the fabric on the bottom. We filed a complaint immediately and were offered €40 for the cut. The money was transferred two days later. After that, we exchanged several emails regarding the replacement of the sofa; time and again, we were put off or told to contact the shipping company. After two months, the sofa was finally replaced. The shipping company did not take the old sofa away; it has been blocking the stairwell for three weeks. The employee keeps referring us to the shipping company. Despite almost daily email correspondence, it has been sitting here since February 23! The furniture store doesn’t seem to care at all—legally, they are obligated to take back the defective sofa!

After 90 days, we received our order, but two items were broken and need to be reordered. I'm very disappointed and won't order again.

Perfect i like it

It has been such an unpleasant experience, that I get angry everytime I think on it.

We bought a kitchen on may that supposed to be deliver in 12 weeks but…
1. We bought it with a granit-topper and for some reason when we were signing the final design, it wasn’t include it and our price increase considerably.
2. They were going to give us a temporary kitchen to be able to cook, while we receive the real one in 12 weeks after the buy. NEVER HAPPENED and I had to buy something from IKEA to solve it.
3. They were supposed to deliver in 12 weeks, delivery was in 5 months. But not fully installed, because the topper need to be done afterwards and before one of the furnitures 3 weeks more for the topper to be installed.
4. Installation guy has said they will come same day than the topper to install the last furniture and program the light. When they installed the topper, they couldn’t put the dichtubg from the cooking field, since the first guys didn’t leave it anywhere and they didn’t come on the same day as promised.
5. After topper was installed, they took 3-4 weeks to make a new appointment for finally installing the last furniture, which was left in our place, and this because we called several times and got really angry about the delay.
6. The guys came to install the last furniture in November, and ohh surprise 😮 NO INSTALLATION because the furniture doesn’t have the light that we paid for.

They can’t do the dichtung at the kitchen field, because it’s not in their work order. Also not programm the light in the furniture that was installed initially, because the same reason.

We called the seller, which I have to say is a very nice guy and pretty good seller. Who offered us to take the furniture without the light and get a discount of 600 eur that is less than what we were charged for the lights. (What I find it almost as a joke) Or wait for the new delivery that will take 3-4 months again, what means that it will be 1 year to have the kitchen fully deliver and install (without giving any inconvenience discount or anything.)

We purchased a kitchen at Hoffner.
The kitchen delivery was postponed many times and 1 time the kitchen that got delivered didn't fit because of a measurement mistake of Höffner employees. Afterwards we had to wait 6 more weeks for a new kitchen to be delivered and we had to make many calls and even had to visit the shop 2 times to make this happen at all.
When they installed the right kitchen in the end, they forgot 1 part and because of this we couldn't use the kitchen for another 6 weeks. Again we had to make many calls to get this new installment appointment.
After the first 6 weeks delay they offered a compensation we found too low at that point. After another 6 weeks delay they still offer the same compensation, like those extra 6 weeks didn't happen or didn't care. Also, they never responded to any of our arguments or calculations of damage caused for us.
In this process we had to call with so many different deparments that don't communicate with each other, that we spend many hours getting updates and getting new delivery and installment dates.
The only pleasant people that were nice and cooperative in the process were the guys doing the installment.
Overall, the delay was around 4 months.

Overall Very satisfied with placing order and quick delivery service and the product quality and the price. Highly recommended.

I ordered a kitchen from Höffner in April 2025 for around €5,500. Since then, I have experienced nothing but problems:

The first delivery was promised for end of June. Then it was delayed to end of July, then August, and now even September.

Despite sending someone to measure the kitchen, they delivered a countertop that was too small, which now has to be remade. This means yet another (few) month(s) of waiting.

The installers also refused to hang the cabinets, saying the wall might not support the weight. This should have been checked during the measurement appointment months ago.

Communication has been poor throughout. My salesperson went on vacation without ensuring my kitchen even went into production. I only found this out afterwards.

I have had to constantly chase Höffner to get updates. Without my reminders or complaints, nothing would move forward.

I have already paid a deposit, but still have no functioning kitchen after nearly 5 months. The repeated incompetence and lack of accountability have caused enormous stress and inconvenience.

Other companies like IKEA manage faster, more reliable delivery - I cannot recommend Höffner to anyone. Unless there is serious improvement, this will be the last time I ever order from them.

Amazing delivery service. I couldn't have been happier. The delivery time was a bit longer than promised in the store when I ordered, but the 2 lovely guys delivering, unpacking, assembling and cleaning up afterwards were worth the wait.

If I had the opportunity to put 0 stars I would do it! My husband and I bought a sofa for 3 thousand euros in March, we received it at the end of June. WITHOUT SOFA LEGS, SOFA LEGS WERE NOT INCLUDED. Call center/email IGNORE US! THIS IS THE WORST SERVICE! And when I wrote them a review on Google, they accused me of slander, since the order was in my husband's name, "they didn't find my name in the order", shame, shame and more shame!

The quality is very good and I like it