Möbel Höffner Reviews 

They have a good taste of design and good products BUT Not reliable for delivering on time.
I have bought a dining table which I have been told I need to wait 12 weeks for that and 1 week before delivery time they have called that your oder is another 9 weeks delayed, due to corona!!!
I mean 1 or 2 week I can understand but 9 weeks …!!!

We're expecting a kid to be born and ordered a child bed for 2 month in advance. The bed we choose was supposed to be delivered within 1-2 weeks, but after one month I've got an email that my order is cancelled without any explanation. What could be done better is to reach out and provide other options, but they seem just don't care. Just cancel the order and it doesn't matter that customer might end up in trouble due to their neglect.

I called a customer support - this is the worst experience I ever had. They just dropping phones all the time when I politely ask about English options, or just starting asking an order question in Deutsch.

So now my kid should be born in 3 weeks and I don't know whether we manage to get a bed in time. It's really stressful now, as we wanted to prepare everything in time.

The worst. I'd recommend to avoid them.

I will write this in English because there’s plenty of reviews in German and foreigners have that much harder of a time with Höffner because their customer service is so bad that if you’re german isn’t too good, they can make it that much easier to ignore you.
DO NOT SHOP WITH HÖFFNER! I bought some things and they did not deliver. Claimed they tried and I wasn’t home. Absolute lie. They claimed they tried calling earlier in the week to reschedule. No calls that day at all. They said they’d call in the afternoon to reschedule. They did not. The initial delivery appointment was 11 days after my purchase. But a new appointment is 3-4 weeks after my first delivery appointment, with no guarantee they won’t do the same thing again. I have also been hung up on by nearly a dozen customer service people. If you try to cancel your order, they make that equally difficult and frustrating. They also will likely cancel you kaufenvertrag clause. I tried for three days straight to resolve the issue. I was patient, friendly, calm, and reasonable, but I was persistent and they just make no effort to meet you anywhere near the middle.
So I wrote an email demanding it be canceled. I went to my bank and explained my situation. They forced the money to be returned. And then I found the same items for sale at a smaller store. About the same price and delivery was reasonable. Big companies like Höffner just see you as one of thousands of sales a day, and it shows. Avoid them like Covid is my advice. Find a smaller company that needs and appreciates your business. More importantly one that deserves it, as Höffner does not!

I think it wouldn’t be a problem if I write it in English. This is because my German is not very good.
Overall I find your products very good and of high quality. They are also beautiful.
The workers who came to fix both my Box-Spring-Bed and the Bedroom Schlank were very friendly.
I really enjoy using your products.

Waiting for more than 5 months for an order !!!! On the 23rd september I placed an order from the website which said it was to be delivered on week 47 of 2020 ( mid- December). Since then I received 3 emails from the company always pushing delivery by a further 2-3 weeks. Final email I received said that delivery was planned for week 7 of 2021 (mid February). I have emailed the company asking when I will have my delivery but no reply. I am also still without my item. I feel I have waited more than enough and feel highly unsatisfied with the service offered .

Terrible ordering and customers service

I ordered a breakfast tray a week ago. after 4 days waiting i suddenly received an email saying the shipment is delayed and they can't give an estimated delivery date.

Since they have shown their customer service hotline everywhere on homepage, i called them today after a week waiting and trying to figure out when my product could be delivered as i need the tray urgently before this Sunday! Guess what?

1) their hotline only handle cases of ordering, but if you need an explanation of your delayed order, sorry please email them and i read here the response to email is extremely slow right now (good for you Höffner! you only want more orders but once customers placed one, you just deprioritize their legit request and don't care how long they are waiting?)
2) when i asked if i could speak with someone in English on the phone they just hang up on me! This is just ridiculous.

This is definitely the worst customers service call i've had in Germany. This is my first and last order at Höffner! Such bad experience!

Very bad service! No chance to speak to a person, if there was something wrong with delivery. The only way to contact them with a complain is via emial, which takes a lot of time (to write and even more till there s an answer). On the other hand - if you wish to purchase something via phone, it only takes seconds till someone is available.

Very impressed with the efficiency of collect service. Having waited for over a month from another company to deliver I wasn't going to repeat the same mistake. Their click and collect service worked like a charm!

Click and Collect hat in Zeiten der Pandemie super funktioniert. Bezahlung konnte bei Abholung erfolgen. Gerne wieder.

Terrible experience with Hoffner.
It's the first time in Germany I buy a furniture and have to pay 10% of the item value to return it. Such a bad customer experience. Will avoid buying ever again from Hoffner.

The cupboard which i bought is faulty and i have made a request to the customer care a week before. I have not got any response from you. If i am not getting a response in a couple of day i am gonna to make a google review.

Der Service war super.

Top Service!! Top Ware.

Horrible , don't buy here. Awfull

Too Angebote gutte Service

rude and terrible customer service!! nobody helps you in case there is any problem with product, they would give you wrong number of the producer and try avoid any kind of help.