Einrichtungshaus Ostermann Reviews 

Very bad experience purchasing Sofa and chest of drawers here. First time the Sofa arrived with the cushions so badly filled that there were multiple wrinkles and floppy cushions. They agreed to take it back and redeliveried after 10 weeks. Yet again this sofa had problems with legs getting lifted off the floor when relax function was on. I am still fighting this.
Their chest of drawers arrived first time with bent side boards and was replaced after 8 weeks! Never again

I never received the painting I ordered, worth over 200 euros. It's been two months and no response to my emails. Track & Trace says it's on its way to an external warehouse. Regrettable, definitely not recommended.

"I deeply regret my purchase from ostermann.de.
I ordered a Hulsta brand cabinet on March 10, 2024, with a promised delivery time of approximately 8 weeks. After 10 weeks, with no updates, I proactively contacted ostermann.de. A week later, I learned that Husta had gone bankrupt and could no longer fulfill the order.
I selected a different cabinet with a promised delivery time of 12 weeks. After 14 weeks, I still hadn't received any updates. Unable to speak German, I had a family member contact ostermann.de. They explained that the cabinet was in their warehouse, but the warehouse was undergoing repairs. As a goodwill gesture, they offered free expedited shipping. However, ostermann.de's expedited shipping took an additional 2 weeks. Upon delivery, the delivery person informed me that the cabinet's glass might be broken due to the sounds of shattering during transit. I refused delivery, and the delivery person noted the issue.
My family member has been following up with ostermann.de for nearly 2 weeks now, but I still haven't received any further information.
It's disappointing that such a large company would operate in such a disappointing manner. The excessive wait times and the need for customers to constantly follow up on their own orders is frustrating.

Update : now is almost 1 year and i still hear nothing from them. 24-01-2025

Not happy at all. I ordered an item that was shipped from Germany to the United Kingdom. But I didn’t like the item, so wanted to return it. However, they did not include a return label (which should be standard procedure) and now I’m trying to contact someone in Germany to share a return label with me. I can’t return it without the label....... not responsive at all.