Casarista Reviews 

As indicated in the email dated July 13 I have a clear level of frustration over the service for the sofa we ordered.

We were supposed to receive the delivery on the 1st of July 2026 in the late afternoon - with a promise to be called at least 30 minutes before. The logistics company called 5 minutes before and while I could be at the location in 20 minutes they said it's too late and rescheduled the delivery.

Come the 13th of July 2026, we had a new slot with delivery between 10:00 - 13:00. I took a day off work, to ensure I can be here with my pregnant partner while the couch arrives. We called at 12:30 as there was no call from the delivery team, and they said there is no delay.

Upon calling again we were finally informed that the delivery was forgotten for today and that we have to receive it on Wednesday.

When you buy an expensive piece of furniture worth a few thousand euros, you expect a customer service that is timely, proactive, transparent and honest.

Then, upon delivery, the couch was damaged. The delivery personnel took photos and said they would send this to Casarista - which they have as they later confirmed. We waited for a few days for Casarista to reach out with a solution but no contact in sight.

We were the ones that had to reach out with the problem - despite being told Casarista would. We received a very generic & non-fussed answer about being sorry and suggestions on how to treat the damage. The suggested solution ultimately worked - but took us a few attempts with a hand steamer.

All in all, the couch is nice, but it is clear the company is cutting corners on customer service and has internal bottlenecks.

The quality of the mattress is good and comfortable, also for a baby

Perfektes Service - delivery precisely on time - even earlier as expected

Excellent quality product. Delivery and assembly included in the price was a big bonus.

I’m super happy with my experience with Casarista.

The delivery happened exactly when they said it would, which was greatly appreciated. The assembly team seemed a little lost at times during the installation, but in the end everything was put together correctly - and hey, nothing is ever perfect.

The bed itself is fantastic - sturdy, beautiful, and feels very high quality. It truly gives the floating effect shown in the photos, which was one of the main reasons I chose it.

I also had a few questions along the way, and the Casarista team was always friendly, helpful, and quick to assist.

Overall, I’m extremely happy with my purchase and would gladly recommend Casarista to anyone looking for a high-quality bed.

Disappointed because the delay has been delayed and delayed
Your team was probably not responsible and always kind in our exchanges

Loved it at first. But almost a year after buying it I whish I had bought a sofa that is a bit more soft. The casarista sofa that I bought is just a bit too hard, I miss the soft cushion that cheaper sofas normally have which makes it more confortable to lie down on.

Configuration of my sofas was simple and the helpfulness during the ordering.

I had high expectations when purchasing what was marketed as premium furniture, but the experience has been extremely disappointing. The sofa arrived without legs, forcing us to sit on the floor for several days. Although I was told I’d receive a callback about compensation, no one followed up.

When the legs finally arrived, one was the wrong size. Several technician appointments were scheduled, only to be canceled at the last minute, which has left us waiting over a month with an incomplete product.

The bed also arrived with a strong chemical odor that lingered for weeks, and the sofa has visible imperfections. Whenever I raised concerns, they were brushed aside without proper resolution.

For the amount spent, the service and product quality fell far short. While I understand that occasional issues happen, the lack of communication and follow-through has made the experience far more stressful than it should have been.

The sofa exactly fitted a weird corner that I had no solution for in my study. It was ready faster than expected, and we received 3 additional pillows with it. Delivery was also professional.

Very comfortable and stylish looking sofa.
Just like I styled them.
Or even better .

Advice and guidance during the process of looking at materials in Graz.

We're sitting since 2 days on the floor as the sofa was delivered without legs and couldn't be put together. I was ment to receive a call back from them yesterday concerning compensation but got no call.... or today either. Very disappointed after spending almost 4000€.

Update. The legs were delivered a few days later. 1 is 12mm too short. So far 2 appointments have been made and with less then 24 hours before the date cancelled. So 1 month after delivery we still haven't the finished Produkt!!

We ordered our new sofa and offered to let them deliver it later, since there was a production delay. They gave us a few free pillows for the trouble, which was nice.
One day before our scheduled delivery, they cancelled. Apparently Casarista never gave the delivery company our sofa so they could deliver it! I called to get an update, they said it would be there the following week. Three weeks later, it finally arrived. No help from the movers to build our sofa either once it was delivered.
Pretty awful customer service overall, but the sofa quality is good. Just make sure to keep your old sofa, in case they don’t deliver as promised.

Everything worked well from selection to delivery.

Easy to order, good communication on progress of delivery. Friendly assembly at home.

They provide an excellent Communication all the time, also provide all the support need it. the Quality until now just after a few days is amazing, everything look like the high quality, also very comfortable.

Quick delivery, best personal, responsive...all best!!

Overall good quality and very nice design.
But the subtle details and finish are not as per the high price if the sofa.

Everything was perfect! Online it was easy to configure my sofa, service in the shop (I went to do a trial sit) was super friendly, questions were answered quickly via email. The sofa fits perfectly, looks great and is super comfortable. I can recommend 100%