imile.com Reviews 

Driver left package outside instead of buzzing the intercom to have me collect/open the door. 5 minutes later it was stolen. 10 minutes later they notified me it was delivered.

After complaining they lost my package by leaving it outside, the next delivery a few days later, the (same) delivery person created a fake the image of the package being left inside the lobby for the proof of delivery, and left it outside still.

I have CCTV footage of both occurrences.

I raised a ticket, customer support promised investigation results within 5 business days. I had to argue with them to get the ticket number. On day 7, 8 and 9 they have promised higher management are investigating and I'll get the outcome the next day. Every other communication is "thanks for patience, we'll contact you soon". As far as I'm concerned, the delivery driver is lazy and lies (creating fake proof of delivery) and customer service lies about investigations and fobs you off.

Wish I could give zero stars to this disgusting company. Missing parcels, parcels sitting in the back of delivery vans for weeks, damaged parcels, parcels thrown from the road to your front yard or over your fence... attempted delivery.... ha, there's been no attempted delivery at all.
When you send an email, and another, and another, you finally get a reply and it's the tracking number is wrong even though it's the one they gave you. Sigh.....
The company is rubbish.
The delivery service and time is rubbish.
Customer communication is rubbish.
Location of depot, well you have more luck finding Noah's Ark than this imile depot.
Avoid at all cost if you can.

Someone from iMile texted me yesterday asking me to knock on my neighbours and ask if they have mistakenly took my package (as it was left in the unsecured building hallway 1 floor down my unit). I told the guy I am not knocking on someone else’s door to ask if they took my package as I want to protect my privacy! I told him to get the delivery guy to do it as he was the one who left my package somewhere unsafe. He then said he will let the driver to solve it.

Just this morning, I received a call from them again (I reckon he was the delivery guy) asking if I received my package. I said no I have not received.

Caller asked me to knock and ask my neighbours, I said get the delivery guy to knock and ask my neighbours as I want to protect my privacy. He was pushy that he left the package in my place (telling me with photos). I then told the caller that the delivery guy left the package not in my unit, I asked customer service not to leave it in hallway instead leave it inside my screen door. Caller even said there was a big package from Myer too. I told him, that Myer one was not lost and too big to be left inside my screen door. He just laughed! 🤣😅

Then he said, he guess the company will just have to refund me. I asked which company, he said he don't know as not his job.

Caller have the guts to tell me looks like I don't want to find my parcel. I then told him it’s the delivery guys job to look for it as he was the one who left it in different place, my package was left downstairs, I live upstairs.

And said goodbye! Unbelievable!🤮🤮🤮 what kind of people does this company hire to do jobs? They’re getting paid to ruin people’s day, mood and packages!

Worst ever im actually considering boycotting temu until they stop using this service.

TODAY AGAIN... TWO PARCELS...THIS IS OVER 10 TIMES THEY HAVE THROWN MY PARCELS OVER THE GATE IN FULL VIEW OF PASSERS BY.

EACH TIME I HAVE WRITTEN TO THEM, THEY STILL DO IT. LAST TIME IT WAS A LAZY CHINESE MAN GETTING OUT OF HIS VEHICLE, AND INSTEAD OF OPENING MY GATE, THROWS THE PARCEL OVER THE SEE THROUGH BAR GATES, WHICH ARE OPEN.

THEIR PHONES ARE WORSE. THEY ASK FOR THE TRACKING NUMBERS, I'M NOT EVEN A QUARTER WAY THROUGH, AND THEY CUT ME OFF. I'VE TRIED 5 TIMES!

ONLINE, EVEN WORSE... YOU FILL OUT THE FORM WITH LANGUAGE, AND COUNTRY, THEN WAIT FOR AN AGENT. WHEN THEY COME THEY SAY WRONG TRACKING AND THEY DON'T UNDERSTAND. I FILL THAT FORM IN 6 TIMES. THEY DON'T UNDERSTAND AND ALSO WRITTEN IN ARABIC.

I THINK PEOPLE USE THEM BECAUSE THEY ARE CHEAP... CHEAP SERVICES TOO. NEXT I WILL CONTACT THE MINISTER OF POST AND TELECOMMUNICATIONS. SEE IF THEY CAN FIX THEM!

I'M SICK AND TIRED OF RUNNING AFTER THEIR A$$ES.

I'M DONE WITH THEM AND THEIR LOW STANDARD OF SERVICE!

I don't think their couriers can read. They placed my parcel in the completely wrong letterbox.

Scam company, not even a real courier. They repeatedly 'try to deliver', but can't seem to leave any card, reply to any email as though they actually read it, or leave the parcel at any pickup location. I told them I will NEVER EVER be at home during business hours and they just keep trying to deliver when I'm not there and NEVER EVER will be because like most adults I have a job. So at this point they have just stolen my parcel.

Omg , Yto and imile out for delivery 2 days and then it came up as unable to make contact, I was home for does 2 days, (lies lies) so I asked ai what can I do, so ai said look for a refund now form Temu before it goes back out for delivery and I got my money back, so that's what you should do if it happens to you, also I have changed my address to Australia Post so it goes there, I can't take it anymore Yto and imile have broken me haha, brain dead idiots delivery them some of them can't even read the address, you will never get a call or text because there english is so bad, I really hope you get your package but please have a plan b, 😂

Look, every courier in Australia has bad reviews. None of them are perfect. But iMile went above and beyond to be the worst I've dealt with.

They accepted a parcel from my warehouse, marked it as a delivery attempt, and when I asked why it hadn't been delivered, they claimed it was a system error and promised to reschedule the delivery.

The very next day, the parcel was returned to the warehouse because they suddenly decided the address was outside their service area. The address was in Brisbane CBD.

As a result, I was charged a return fee by the warehouse, lost the original shipping cost, and had to deal with an unhappy customer, all because of iMile's mistake.

Not to mention the fake customer service phone number.

From my experience, this feels like an outright scam. Avoid them AT ALL COSTS!

Extremely poor service. I am very dissapointed with the delivery service. The first parcel was delivered fine, the second did not arrive, citing wrong or incomplete address. The address is the same and did not change - it is exactly the same as on the first parcel.
Customer servise is unreachable and if you try to compalin, the phone call drops off straight away. There is nobody to talk to or to assist you.

If I could give zero stars I would. Delivery person left package squeezed half into my mailbox. Package was stolen. This was three weeks ago, still waiting for response from iMile.

iMile delivered 2 seperate packages, both on weekends. I got one on Saturday, and the next on a Sunday. They also sent proof of delivery with a photo of both parcels placed on my doorstep. Both deliveries were completed within 48 hours of customs clearance in Auckland, and I live in Palmerston North. I was expecting them during the next working day, but they arrived much sooner. This is a great service, that has improved tremendously!

Discontinued sentimental gift trapped in depot for 31+ days. Driver assigned but never delivered. Desperately need a supervisor warehouse search. Customer communication is terrible. Been advised they are investigating over 20 days ago but haven’t heard anything back after multiple emails.

If I could give this courier 0 that would be the rating. I actually rang the courier from imile on their mobile.
He told me that my address was wrong even though it was correct - he even read it out - it had specific instructions. He told the pin on his GPS told him my address did not exist and that he would not deliver my package even though I tried to give him directions. I have written to the seller of my goods. Apparently my package was returned to the seller and that my address does not exist.

Appalling service.. Had an email that my package was out for delivery & to prepare to receive it. 4 days later no delivery & now the advices state it could be delivered up to 10 days time. I wont be using Temu again if this is the courier company they are using. NZ Post & Aramex deliver same day as email advices received.

I had a very disappointing experience with iMile. My order has been marked "Out for Delivery" since yesterday morning, but I still haven't received it. The delivery rider never answers my calls, making it impossible to get any updates.

To make matters worse, their customer service is extremely frustrating. Every time I request to speak with a customer service representative, my request is automatically cancelled. The phone system is also poorly designed—when I select the English option, it still connects me to an Arabic-speaking menu, which I don't understand. On top of that, several of the menu options don't even work.

Overall, the delivery service and customer support are unreliable and unprofessional. It's unacceptable to leave customers without any way to communicate or receive updates about their orders. I would not recommend iMile based on this experience.

Terrible service. My package has been out for delivery since the 14th July 2026 its now 16th July 2026.
Their website makes it very difficult to contact as the contact form is for companies to fill in wanting to do business, not for general enquiries. Eventually managed to find an emal but after 24hrs I have not had a reply from them.

I've never had an experience like this in my life, after hundreds of deliveries.

They refused to deliver to a shop address (probably because its between business hours of 9am-5pm).

After then accepting to pick it up at their "warehouse", they just keep saying they will contact me with details.

It has been almost 3 weeks and they never contact me.
I have called them 3 times, emailed them 3 times, talked to their online chat staff (like other people say, I think these are probably just bots). Each time they just say the same thing, but never contact me. They also refuse to tell you where the "warehouse" is. It's probably just someone's house. Very odd.
And the supervisor / manager is conveniently always away, no matter when you call. And the staff say they don't know their schedule!

I will never ever use this company again and will specifically request in all my orders on Aliexpress to not use them.

I also cannot get a refund because the package is not lost. I'm completely powerless to do anything. At this point, I will probably just lose the money (over $500).
Disgraceful service.

They are absolutely the worst. They message you once in a while to say your package is on the way and be ready. I’ve contacted my delivery person and they say will be there in 30 minutes, well 3 hours later they still don’t show up. Try to contact anyone associated with iMILE is a complete joke. They expect you to call off work and wait for them. If you’re lucky enough to even hear from them. I’ve lost numerous packages with this company. Temu continues to use them.