Homeshop.dk Reviews 

16,508
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Exquisite customer service. I had ordered a terrace heater, and after a few weeks of usage, the heater stopped working. I contacted customer support via email, and their response was prompt and profes... See more

Rated 3 out of 5 stars

Overall good experience with the company. But please beware that customer service does not allow returning products if original boxes have been opened. They did not allow me to return a ceiling lamp t... See more

Company replied

Rated 5 out of 5 stars

Excellent service! I purchased my curtain rails here it was promptly shipped and I managed to install it myself. Good durable quality and easy to order online. I then also got a coupon and purchased... See more

Rated 5 out of 5 stars

consult customer, not just sales oriented. thx for the infos. Gite notifications from webshop, for pick up availability. Pick Up at the warehouse just took a few minutes. many thx

Company details

  1. Grill Store
  2. Building Materials Market
  3. Building Materials Store
  4. Electronics Store
  5. Paint Store
  6. Tool Store

About Homeshop.dk

Written by the company

Homeshop.dk - Dit Online Hjem & Have Center

Velkommen til Homeshop.dk, din foretrukne online forhandler, når det handler om at skabe det perfekte hjem og have. Hos Homeshop.dk forstår vi vigtigheden af kvalitet og bekvemmelighed, hvilket afspejles i vores brede udvalgte sortiment af hjemme- og haveprodukter.
Fra møbler og dekorationsartikler til værktøj og haveudstyr, hver eneste vare er nøje udvalgt for at sikre, at du får de mest pålidelige og stilfulde produkter til rådighed.

Virksomheden er en del af XL-BYG Kjellerup vi har mere end 15 års erfaring inden for trælast og byggemarked.

Vores mission er at tilbyde en exceptionel shoppingoplevelse gennem vores brugervenlige website, hvor du let kan finde og bestille de produkter, du elsker, med få klik. Vi er stolte af at tilbyde konkurrencedygtige priser og regelmæssige tilbud, så du altid kan shoppe til de bedste priser.

Kundetilfredshed står i centrum for alt, hvad vi gør, hvilket er grunden til, at vi tilbyder hurtig og pålidelig levering direkte til din dør. Vores kundeservice team er altid klar til at assistere dig med eventuelle spørgsmål eller bekymringer du måtte have, før eller efter dit køb.

Besøg os på www.homeshop.dk og opdag, hvordan vi kan hjælpe dig med at transformere dit hus til et hjem og din have til et fristed.

Homeshop.dk - Alt til dit hjem, lige ved hånden.

Vi er eksperter inden for Gas & kulgrill Alt til haven Alt til byggeriet Maling VVS Elværktøj Beklædning Alt til Boligen Og sidst men ikke mindst så har vi Danmarks største udvalg af Grill tilbehør

Homeshop.dk Support

Written by the company

👍 Kundeservice
På Homeshop.dk prioriterer vi brugervenlighed og førsteklasses service. Vi er dedikerede til at sikre, at din shoppingoplevelse bliver positiv og problemfri. Vores kompetente kundeserviceteam står altid klar til at vejlede dig før dit køb og hjælpe dig med at vælge det rette produkt. Hvis du har nogen spørgsmål, er du altid velkommen til at kontakte vores imødekommende kundeservice.
✔️ Garanti
Hos os får du altid 14 dages returret og 2 års reklamationsret. Desuden er vi certificeret af E-handelsfonden og bærer stolt E-mærket.
📦 Click & Collect
Vi tilbyder en praktisk mulighed for at afhente din ordre direkte hos os. Efter at have bestilt dine varer online, kan du nemt hente dem på vores dedikerede afhentningsområde. Vi har også installeret skærme i afhentningsområdet, så du har mulighed for at lave yderligere bestillinger på stedet, hvis du ønsker det. Denne service sikrer, at du kan få dine varer hurtigt og bekvemt, præcis når det passer dig.
🏭 Showroom
I vores fysiske butik i Kjellerup finder du vores showroom, hvor du altid er velkommen til at komme og se varerne inden køb. Vi har altid friskbrygget kaffe klar, så du kan nyde en kop, mens du udforsker vores produkter!.

ÅBNINGSTIDER

ÅBNINGSTIDER

Telefon:
mandag-torsdag: 10 - 16 og
fredag 10 - 15

Lager:
mandag-torsdag: 8 - 16 + fredag 8 - 15

Showroom:
mandag-fredag: 9 - 17:30 + Lørdag 9 - 13


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17K reviews

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4.6

All reviews

(16,508)

976 reviews in the last 12 months

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Rated 1 out of 5 stars

Extremely poor customer service

Ordered based on their website listing, but they sent a completely different product and showed no interest in preserving the client relationship.
Extremely poor customer service, no respect for the customer’s time, and zero accountability for their own error. I won’t be buying from Homeshop again.

23 June 2026
Rated 5 out of 5 stars

Exquisite customer service

Exquisite customer service. I had ordered a terrace heater, and after a few weeks of usage, the heater stopped working. I contacted customer support via email, and their response was prompt and professional. I asked for a replacement product, and it was sent the same day with priority postage to my home address. Feels safe to order from homeshop.dk, when you know customer service is top notch. Highly recommended!

8 January 2026
Unprompted review
Rated 5 out of 5 stars

consult customer

consult customer, not just sales oriented.
thx for the infos. Gite notifications from webshop, for pick up availability. Pick Up at the warehouse just took a few minutes.

many thx

27 June 2025
Rated 1 out of 5 stars

Takes forever from ordering to delivery

Takes forever from ordering to delivery

5 March 2025
Homeshop.dk logo

Reply from Homeshop.dk

Hej Michael,

Tak for din anmeldelse. Jeg kan se, at du bestilte din vare den 26/2-25, hvor den ikke var på lager. På vores hjemmeside oplyser vi en leveringstid på 2-6 hverdage for denne vare.

Vi afsendte din ordre den 5/3-25, og den blev leveret til pakkeshoppen den 6/3-25 – altså på den 6. arbejdsdag, hvilket er inden for den angivne leveringstid.

Jeg forstår, at ventetiden kan føles lang, men vi bestræber os altid på at sende varerne så hurtigt som muligt inden for den lovede tidsramme. Skulle du have yderligere spørgsmål, er du altid velkommen til at kontakte os.

Venlig hilsen
Casper V. Larsen
Homeshop.dk

Hi Michael,

Thank you for your review. I can see that you placed your order on 26/2-25, when the item was out of stock. On our website, we state a delivery time of 2-6 business days for this product.

We shipped your order on 5/3-25, and it was delivered to the parcel shop on 6/3-25 – which is exactly on the 6th business day, within the promised delivery timeframe.

I understand that the wait might feel long, but we always do our best to dispatch orders as quickly as possible within the estimated timeframe. If you have any further questions, please don’t hesitate to contact us.

Best regards,
Casper V. Larsen
Homeshop.dk

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