My chairs arrive safely the couriers took upstairs to the rooms . I did unpack myself which wasn’t easy ! But all very satisfactory
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Review summary
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Good communication from Habitat/Argos regarding delivery of my sofa bed. It arrived on time and the delivery man was very polite. My only issue is that he said he wasn’t allowed to take the sofa bed u... See more
Company replied
Items delivered on time. It's lovely, soft bedlinen and overall for the price I'm happy however it does feel quite thin, not what I expected for 400 thread count and it creases heavily.
Company replied
The whole process was easy, including setting up Argos Pay and direct debit for the 36m interest free credit. The delivery was excellent with the two guys bringing two sofas to the first floor. And th... See more
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Company details
About Habitat
Written by the company
Since 1964, Habitat UK has created furniture, homeware, interiors accessories and lighting that is innovative, enduring and liveable.
From seasonal collections to style classics, almost everything found at Habitat is designed by Habitat – and it can all be seen and shopped at habitat.co.uk.
Check out our
Furniture, Sofas & Armchairs and Home Furnishings ranges.
Visit Habitat
Habitat UK
Written by the company
- We're listening
- We’re keen to hear about how you found shopping with habitat.co.uk and let us know how we did. Good or bad, we’re listening.
Contact info
33 Holborn, EC1N 2HT, London, United Kingdom
- 020 7695 6000
- customerservices@habitat.co.uk
- www.habitat.co.uk
4.3
Excellent
45K reviews
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Perfect experience
I ordered 4 dining chairs, was able to pick my delivery date and was kept up to date on the time slot they'd arrive. Came within time slot, delivery drivers were friendly and handled the items well. And the chairs were on offer at 50% off so even better!
2 September 2026
, failure of complaints system.
I placed an order on 29.08.26. Delivery was notified for 02.09.2026 between 7.30am and 9pm. The package was not delivered during that time. I had no notification. The following day I tried to contact Habitat/Argos and spent nearly an hour with various machine generated voices, bots and 'chats'. This was all very stressful (eg the phone voice could not 'hear' what I said). There were inconsistencies in the 'chat' responses. I was told the courier had lost the package and my order would be cancelled and I would get a refund. But I said I would really like the items I'd ordered. This could have been resolved with a 5 minute phone call with a human being. The package was delivered to a neighbour the following day but I was not notified of this. One of the items is broken.
Please change your courier or require Evri to use 2 hour time slots and advise the customer of any changes.
Please have a more user-friendly way for customers to give feedback or complaints.
2 September 2026
May use AI-assist with repliesRead more
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Nearly a week since delivery date
Nearly a week since delivery date, still not have arrived, Argos customer service routine awful, get rid of the useless bots . Eventually got to speak to a real person having spent a small fortune on phone calls and a lot of wasted time. He was helpful.
5 September 2026
Reply from Habitat
Hi there,
I am truly sorry to hear about the significant delay in your delivery and the frustrating experience you had trying to reach our customer service. We understand how valuable your time is and regret the inconvenience caused by our automated system. We are reviewing our processes to improve accessibility to our team.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Thanks,
Souvik
Very happy with my purchase
Very happy with my purchase: 2 bedside tables, light shade and lamp.
Good delivery service too.
5 September 2026
Reply from Habitat
Hi Linda,
I am so happy to hear that you're very pleased with your new bedside tables, light shade, and lamp! It's wonderful to know you also had a good delivery experience.
Best wishes,
Sanjukta.
Reply from Habitat
Hi there,
I am so happy to hear that you had such a positive experience with our service and products! Thank you for recognizing the quality and value we strive to provide.
Best wishes,
Sneha.
Reply from Habitat
Hi Stephen,
Thank you for you Fantastic 5-star review.
I am so glad to hear your ordering experience was easy and your delivery was prompt. We truly appreciate your positive feedback!
Best wishes,
Sanjukta.
Easy to order online
Easy to order online, delivery options good in a decent timescale.
Seating is very firm... regrettably you can't try before you buy .... but should soften with time. Fantastic fabric.
Delivery guys on time, very polite and efficient. Oh and I got 20% off so really pleased with my purchase.
4 September 2026
Reply from Habitat
Hi Jennifer,
I am so happy to hear you found our online ordering process and delivery options convenient! I appreciate your feedback regarding the seating firmness and are glad you love the fabric. I am also pleased our delivery team provided excellent service. Thank you for your wonderful review!
Best wishes,
Sneha.
Selling items they can’t then deliver
Bought a bed, booked a delivery date which came and went with no delivery and no updates. One call to customer service was useless, on the second I was told the bed was apparently not in stock, even though the site was still showing it as available.
4 September 2026
Reply from Habitat
Hi Nigel,
I sincerely apologize for the issues you experienced with your bed delivery and the conflicting information regarding its availability. I understand your frustration and am reviewing our internal processes to prevent such occurrences. Thank you for bringing this to our attention.
Thanks,
Sanjukta.
Reply from Habitat
Hi there,
Thank you for you Fantastic 5-star review.
I am delighted to hear that you received excellent service. Your feedback inspires our team to continue providing the best possible experience for our customers.
Best wishes,
Sanjukta.
Part of my order was never delivered
Part of my order was never delivered, despite Argos marking the entire order as delivered.
I contacted customer services and was initially told the missing item would be delivered at 1pm. It wasn't. I then had to contact Argos repeatedly, including two phone calls and a live chat which disconnected. A ticket was raised, then escalated, and on multiple occasions I was told to wait until the end of the day or allow 48 hours.
Despite all of this, nobody actually contacted me with an update and the item still wasn't delivered. I was left with no idea when, or even if, I would receive something I had already paid for.
The amount of effort required to resolve what should have been a straightforward delivery issue was ridiculous. Argos's customer service made an already frustrating situation considerably worse.
There is still no resolution.
3 September 2026
Reply from Habitat
Hi Sam,
I am very sorry to learn about the significant difficulties you encountered with your recent order and the subsequent customer service interactions. I understand how frustrating it must be to have a part of your order missing, especially after being informed of a delivery time that wasn't met, and then having to repeatedly follow up without a clear resolution. I truly regret that our communication and delivery process fell short of your expectations and caused such inconvenience. I am actively reviewing your feedback to identify where our process failed and to prevent similar situations for other customers. I appreciate you bringing this to our attention.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Thanks,
Sanjukta.
Told lie after lie
I never received my order and then was lied to for two weeks saying I would receive it and or a refund, disgusting service from all involved
3 September 2026
Reply from Habitat
Hi Christopher,
I sincerely regret the issues you experienced with your order and the subsequent communication. I am actively investigating this matter to understand what went wrong and prevent future occurrences.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Thanks,
Sanjukta.
Item not received
Item not received. Have chased through web chats either Argos but still not resolved
2 September 2026
Reply from Habitat
Hi Deborah,
I am truly sorry to hear your item has not been received and for the trouble you've experienced with our web chats. I am looking into this delivery issue for you.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Thanks,
Sanjukta.
Fabulous service
Fabulous service! Quick delivery, easy, no fuss ordering and excellent quality products...what more can I say?
2 September 2026
Reply from Habitat
Hi Sue,
I am so happy to hear you enjoyed our quick delivery, easy ordering, and excellent quality products! Thank you for your wonderful feedback.
Best wishes,
Sneha.
Try to order the sofa on Argos app many…
Try to order the sofa on Argos app many times, but can't go through. Call the customer service, they said they don't know what happened.
2 September 2026
Reply from Habitat
Hi there,
I am truly sorry to hear about the difficulties you experienced trying to order your sofa and the unhelpful response from our customer service. I am looking into this issue to prevent future occurrences.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Thanks,
Sanjukta.
Thanks,
Sanjukta.
Great quality
2 September 2026
Reply from Habitat
Hi there,
Thank you for your feedback! We’re thrilled to hear you’re satisfied with the quality!
Thank you for your Wonderful 5-star review.
Thanks,
Souvik
Bar stools we purchased are beautiful…
Bar stools we purchased are beautiful and really good quality. They look great in our kitchen. Delivery came on time great service
2 September 2026
Reply from Habitat
Hi Karen,
I am so happy to hear that you love your new bar stools and that they look great in your kitchen! It's wonderful to know that you're pleased with the quality and our delivery service.
Thank you for your Wonderful 5-star review.
Thanks,
Souvik
Very straightforward ordering process
Very straightforward ordering process, plenty of useful updates regarding delivery, item I purchased is great too !
1 September 2026
Reply from Habitat
Hi Valerie,
I am so pleased to hear that you found the ordering process straightforward and appreciated the delivery updates! It's wonderful to know you're happy with your purchase.
Thank you for your Wonderful 5-star review.
Thanks,
Souvik
Reply from Habitat
Hello Jane,
I am thrilled to hear that you experienced quick and efficient service during your visit.
Thank you for your Amazing 5-star review.
Best wishes,
Sumana.
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