Dunelm Reviews 

I placed an order 3 weeks ago for bedding, it was to arrive in 2 parcels the first parcel arrived and the second parcel was out for delivery for over 2 weeks, I contacted Evri who said the parcel would be delivered once located, eventually I contacted dunelm and with no hesitation they said they would resend my order and received it the next day, excellent customer service and very quickly resolved!

I am a regular shopper in Dunelm around the north east of England. I use the Sunderland Hylton Retail Park Store very often and I’ve been fortunate enough to meet Susan a few times at this store while at the checkouts.
This lady is such an asset to the team here. I have had a few issues, wrong size storage box, forgotten to pick up 2 of a certain item, price checks etc …Susan is available to help with any questions and has often gone to collect what I’ve forgotten, checked prices changed sizes for me. This lady cannot help and assist enough, shes so lovely and both helpful & pleasant. Such a pleasure meeting you Susan, keep up the good work.
You’re very lucky to have this lady on your team here Sunderland Branch xx

Easy to order in store and delivered on time. The only negative is the length the of cord on the roller blind. Would be helpful if you could have the option of a longer cird.

Really poor customer service from Dunelm following the purchase of a heated airer. The airer arrived on time, but the box was badly damaged and had very clearly been opened and repackaged by a previous customer, complete with their poorly applied packing tape. For some reason, Dunelm thought it was acceptable to send it on to another customer in that condition.

I tried calling Customer Services that afternoon but gave up after 30 minutes on hold. I then tried another three times the following day, again spending around 30 minutes on hold each time. When I eventually got through, the adviser was pleasant and said they would arrange collection for Monday and email me the details. Before the call was finalised, however, we were cut off. No call back. No email. Nothing.

Having completely lost the will to live by this point, I left it until today before trying again. This time, after the comparatively speedy wait of only 20 minutes, I finally got through. I was told that my previous call had been logged and the collection had, in fact, been arranged for Monday. Without the gift of telepathy, I asked how exactly I was supposed to know that, given nobody had called me back or sent an email.
The response? “We don’t do call backs here.” Brilliant.
I was then told that once the item is collected, I could be waiting up to 10 days for my refund. When I challenged this, the adviser simply spoke over me and repeatedly told me, “That’s our policy.”

So Dunelm sends me what appears to be a previously returned item in a badly damaged and repackaged box, I spend an absurd amount of time trying to contact them to get it sorted, and then I’m expected to wait up to another 10 days to get my own money back.
What a joke. Judging by the other reviews on here, my experience is far from unique. I certainly won’t be shopping with Dunelm again and yes, Amazon does sell most of your products and there is never any issue with their delivery or quality of products.

Ordering process was easy, I was able to select my delivery day no problem and I love my sofa and footstool (which I was really looking forward to arriving). I've given 3 stars as unfortunately the actual delivery was significantly below expectations. One of the delivery drivers was very rude, complaining about his bad day, trying to meet a tight time line for getting back to the depot so that he could have a break and not allowing me to fully check the product before trying to leave. The second driver (who was pleasant enough but clearly under pressure from the first driver) kept hounding me to sign for my delivery while I was still unboxing and must have ultimately forged my signature as they both drove off before I had accepted the delivery. I am in the process of trying to furnish a house and this has led me to look elsewhere for other products, losing Dunelm business. Such a shame given the quality and range available.

Quick delivery of samples. Unfortunately, when I made a decision the item was out of stock

The App was easy to use and ordering online was straightforward to do. I was kept up to date with emails on when my item was ready for collection and informed to what to do and where you had to go when you arrive for your collection. My whole experience from ordering to collecting was excellent and flawless. I would highly recommend ordering of the app as the stores don't always stock what you want to purchase.

A great selection of pillow cases - easy to order - arrived very quickly.

We placed an order for click and collect. The scheduled delivery date past without an email to collect. Some days later nothing had happened so I went into the Weymouth store. There was no trace of my order. The staff were incredibly helpful and I felt that they really took an interest in my problem. They promised they’d chase it up and let me know what was happening. Soon after I had an email my order was ready for me to collect.
I think that when things go wrong the quality of the business and its staff is demonstrated by how they put it right.

Very upset not happy at all still waiting for my Sofa 😞

Fantastic .. I've ordered a few times recently from Dunelm and have been very impressed with the quality and price of the products .. very impressed and they are my go to for anything home 👍

Items came in good time and we were well informed as to their arrival. No parts were missing, many thanks

Sunday Haberdashery
Kilner Way Make and Mend is open for your weekend sewing. How about Sunday when finally you have the chance to sit down at your machine and run out of thread? Then run to Dunelm! We’re a haberdashery that’s open 7 days a week for you.

Dunelm was efficient in getting our order to us and at unbeatable prices.

good service then proceeded to spam inbox weekly asking for review.

I ordered 2 bar stools online, delivery was on a date chosen and I was given a timeslot and call before delivery took place. When we were putting the stools together we discovered a small tear underneath one of the chairs. Customer service was excellent, we were offered a discount (which we would have accepted had it not been fabric, which I fear would have got worse with use), refund, or replacement. We chose replacement and the damaged chair was collected at the same time the new one was delivered, delivery men were excellent as was customer service. We are very happy with our purchase

Product not arrived

The conduct of the staff was unsatisfactory, as they appeared disengaged and unhelpful. Furthermore, the customer service experience was equally subpar. Consequently, I will not be returning to this establishment.

Great experience in Dunelm Croydon valley retail park. Me and my wife took a long time deciding on a rug for the living room, even leaving the store and coming back. One of the sales reps Stewart(Stuart) helped massively. All round general customer service, getting the rug down, good Sense of human and helped keep the kids entertained. All round great job 👏🏽

It's nice you spend time browsing through their furniture, imagining how items will look in your home, going to your local store as showing in stock, arriving to be told they don't have it but it can be at another store in two hours, pay for the items, go home for a brew and there it comes. The email telling you it's completely out of stock and they will issue a refund. This has happened before and the refund took ages.

Never again Dunelm, you have lost a customer for life. Amazon sell most of what you sell and it arrives in days without a hassle.

Wonder why the high street is suffering......poor customer service.