Next Reviews 

Did not arrive on time for my holiday although I ordered 5 days in advance.

I didnt receive all my order just got an email to thank me for a return I hadn't done.
I had to call you to find out what had happened
And apparently product was broken in transit

I've been shopping at Next both in store and more recently online, for many years now and I am very rarely disappointed. There's a super choice of clothing and brands as well as top quality homeware. The delivery times are usually very good, quite often the next day. The customer service is excellent and the staff in store are always pleasant and helpful.

We have been slowly furnishing our new home (on a new development) with a selection of furniture and smaller items from the NEXT catalogue.
All large items of furniture have been delivered on time without fuss or issue . . . . even including one return ! Thank you !
Score based upon the above would absolutely be five stars !

However, totally different story for small items such as light fittings, table lamps, soft furnishings etc.
The NEXT delivery partner EVRI has yet to deliver any of the items (8 in total) that we've ordered.
We've been forced to resort to cancelling these items, obtaining a refund and then re-order / pick-up from a local store.
Despite my giving EVRI explicit and simple instructions to find my property on the new development, they remain unable to deliver.
VERY DISAPPOINTING AND VERY FRUSTRATING

It’s always so easy to buy from Next.
Ordering is easy, delivery /collection /returns options are great.

Very efficient

This is a lovely bobble lamp base and ikat patterned shade. Excellent quality and colours. Looks much more expensive than it is. I had a disappointing experience with Next upholstery/chairs but this is really fabulous.

Purchased a beautiful lamp for my daughter had click and collect to the store which was best at the time for me the lamp is beautifully made fast convenient delivery

I’ve been using Next online for many years, it’s a great website with lots of choice at reasonable prices. Delivery is fairly reliable, although I have had a couple of issues in the past but generally very good.

Great service as always!
Fast delivery, brilliant choice and great quality

Delivery very good and quick. Clothes of grate quality. And price good quality. Shopping from home very convenient for me. Due to my health issues.

I have been shopping with next on line for over 30 years. I have never had a bad experience. The customer service is excellent, so easy to order and even easier to return via the boxes in store, Well Done Next!

Really nice and polite nothing is to much trouble a good experience shopping

Always great service and fast delivery

So easy to order on line then pick up your order try it on then return if not suitable, brilliant service

Always fantastic shop in store and online.
😊⭐️⭐️⭐️⭐️⭐️
Always get excellent service very happy😊

Should have received my parcel one week ago so reordered and it’s still late £3.95 for delivery is shameful for the service that such a big name company

Very pleasant staff quick return

Good quality clothing and prices are reasonable quick and easy to order and return if need be