daals Reviews 

good value nice products and great with delivery and packing

Jennifer was very helpful and prompt to respond. She noticed an error and asked immediately so I could rectify. Very easy to deal with.

Great delivery from Ian, kept in contact with accurate timings for delivery & very helpful 5*

Daals customer service is appalling, built a set of draws and have an issue with on one the draws clashing with the one above. Sent several pictures and videos but still getting nowhere. They are now asking me to alter the position of the hinges to see if that resolves the problem. Not sure why I should be altering their product to get it to work……

Not one mention of offering new parts or a complete new unit, you never get to speak to the same person when you ring back and everything is communicated via email which just takes ages.

Dont buy from Daal.

I order a bedroom set and 14 hrs later received a message to see if I wanted the delivery within 48hrs - very pleased, customer services first class also. SAALs has so much to offer and I would certainly recommend them.

Excellent service

Amrit & Jason were very helpful and polite

Delivery was smooth and sofa is exceptional

Drivers Amrit Jason - very quick and efficient delivery, very friendly and explained the process clearly.

Amrit and Jason delivered our goods today, super friendly, quickly with get communication up to and including delivery leaving my property as they found it

Preston & Ibs our delivery men were prompt, professional and helpful, they moved our sofa further into our house than they needed to and were courteous and polite throughout, would recommend to friends because of this alone. Paul on the customer service team was also fantastic, arranged an early delivery, without his intervention we wouldn’t have gone ahead with the sale, fantastic.

AVOID! – Misleading pre-sales advice, poor customer service and quality!

I purchased the Granchester sofa set after specifically contacting Daals’ live chat to confirm that it could be assembled in the location where it was going to be used. This was a crucial factor in my decision to buy, and I was assured that it would not be a problem.

After delivery, I discovered that this was not true. The furniture could not be assembled in the intended location because of the way it had been manufactured and packaged, making it unsuitable for my home despite the assurances I had received before purchasing.

When I contacted customer service, rather than taking responsibility for the incorrect information provided by their sales team, they simply stated they had no record of the live chat and expected me to provide evidence of a conversation that took place before placing my order. Like most customers, I do not routinely save screenshots or transcripts of online chats.

I purchased this item in good faith based on the advice given by Daals. Had I been given accurate information, I would never have placed the order.

I am extremely disappointed that the company has refused to take responsibility for misleading pre-sale advice and has instead placed the burden on the customer. This experience has left me with little confidence in both their customer service and after-sales support. I would not recommend purchasing from Daals if your buying decision depends on the accuracy of the information provided by their representatives.

Delivery notice too short i e next day and arrangements too rigid. If you miss an email or phone call delivery gets cancelled and you have no idea how long you will have to wait.

Amrit and Jason were very helpful and really kind

Nice guys. Happy to help. Great service.

Terrible, item arrived damaged, in order to deal with complaint they queried my email address. Then asked for many pictures of inside boxes and item of which I already sent days ago, still waiting for any kind of exchange. Basically if you have a problem with the item, there are many hurdles to jump over with lots of time wasting and still I have a faulty product with no end in sight. Would definitely not buy from again.

If I could give no stars I would. Daals operate in a seriously shady way when it comes to returns.
I bought a rug from them and when it arrived it was very different from what the image showed on the website. The quality of the two versions is completely incomparable but when I said to them they need to pay for the return they keep blindly saying that they’ve reviewed it and there’s nothing wrong with it. Anyone that has eyes in their head can see these are two different rugs. One is obviously of good quality (the image) and the reality of the what you get is a very cheap replica. The pattern and texture doesn’t even match the image but their customer service team keep saying it does which is clearly a lie and very dishonest of them as a company.
I would discourage anyone from using them.

Update:
Called them back as per the request below. The woman I spoke to said ‘oh sorry I’m just going to be honest with you that’s just a standard response they send’. Helpful. She read the same script of how they wanted to help but they’ve found no fault in the image and video I’ve sent over. Honestly, if I could show the comparison between the two it’s laughable that they are keeping this up saying it’s the same rug.

They should just remove the entire customer service team and have it in their terms of purchase that they’ve reviewed it and everything looks fantastic and there’s no manufacturing fault regardless of what customers receive. Would save the company a lot of money and does the same job.

Vivi was polite and lovely to speak to. She told me all the information I needed. Thanks Vivi.

Brighton and Auwal were both friendly and helpfull with my delivery

Amrit and Jason were great, went above and beyond to deliver the best service!