daals Reviews 

Brighton and Auwal were both friendly and helpfull with my delivery

Amrit and Jason were great, went above and beyond to deliver the best service!

Great professional service by Paul supporting us with delivery

Mark was a pleasure to deal with and the delivery was within 2 days
Outstanding service

Awful! Truly awful

The items were beautiful and well made. Good communication throughout, even with a small issue that quickly got resolved. Thank you Juan for quickly resolving the issue.

Would definately recommend and buy from them again.

Good communications about when arriving. Friendly and helpful. Brighton and Auwalal. Also Daals said up to 11 days for delivery but it arrived the day after I ordered it. Fantastic.

Delivery on time, order as requested and a good quality product.

Absolutely shocking customer service. I would strongly advise anyone thinking of ordering from Daals to think twice.
I received a faulty dining chair and reported it on the same day it was delivered. I followed every instruction I was given, including attempting their suggested fixes and repackaging the chair in its original box. Over four weeks later, I am still waiting for a replacement with absolutely no resolution.

The only response I receive is the same copy-and-paste email saying my replacement chair is "under quality inspection." Nobody can explain what this supposedly means or tell me how long it will take. What exactly takes over four weeks to inspect one dining chair? If I placed a brand-new order today, it would probably arrive before my replacement ever does.

It feels like a deliberate tactic to delay dealing with the issue rather than actually resolving it. There has been zero communication, zero accountability and zero progress. Every email is identical and gets me nowhere.

This has been one of the worst customer service experiences I've had. Once they have your money, don't expect a prompt resolution if something goes wrong. I certainly won't be buying from Daals again, and I'll be sharing my experience across review sites and social media until this is finally resolved and I have my replacement chair.

Preston and Ibs the delivery drivers were polite and friendly. I was kept updated as to the timeframe in which it would be delivered.

Efficient , polite

Absolutely shocking company to deal with if you need to return an item.

We had a faulty parasol delivered and they required so much information to start the replacement process. Photo of the item. Then asked again. Then asked for a video. (which they already had) Then a photo of the item back in the box, then a photo of the box sealed, it was ridiculous.

I am now 20 days waiting and still have the broken item and no date confirmed as to when it will be replaced. They say they are waiting for a 'quality check' to be completed with is probably a 10min task.

They have now said that if I change from a replacement to a refund the 10day process will start again.

Joke. Avoid.

Quick delivery, Brighton & Aliwah were very helpful bringing heavy packages into the house.

I wanted to buy a couple of couches for our house. I ordered and paid for samples, but they were never sent. After 2 weeks, I received an email from Daals customer service asking why I ordered 10 colour swatches and asking me to justify why I needed that many. They judged that 10 color samples for 3 couches were too many and canceled my order. Three weeks wasted; I'll just buy them elsewhere.

Appalling from start to finish.

We ordered a sofa on 16 June, and as of 23 July, we still don’t have it. Order number: 731145.

For the first delivery, Daals gave us less than 17 hours’ notice, making it impossible for anyone to be at home. We informed them immediately and asked to rearrange the delivery.

They then spent weeks failing to communicate, despite repeated promises that management would contact us. Every update had to be chased by us.

To make matters worse, Daals is now refusing to deliver the sofa we have already paid for unless we first pay a £100 “missed delivery” fee—a charge we dispute because the original delivery was arranged with unreasonably short notice.

So after more than a month, they have our money, we still don’t have our sofa, and they are withholding delivery unless we pay an additional £100.

The customer service, communication and handling of this order have been appalling at every stage.

I would strongly advise anyone considering buying from Daals to think twice. If you value your time, your money and your sanity, shop elsewhere.

Fantastic service, lovely people work in the company who care about your order, delivery make sure that you will be at home before delivering your item so have time to organise this with your work. The furniture I’ve ordered is very beautiful, well made for the price I’ve paid. I will recommend this company

I paid for express delivery from Daals. The service was delayed, and I received no communication at all from either Daals or their delivery company, RHD Transport, throughout the entire express window. I had to chase them myself on the final day.

RHD then told me they had only just received the goods and couldn’t plan delivery because their planning staff member was off — completely defeating the point of paying extra for express service.

A delivery was arranged for today. I stayed at home the entire day specifically for this. Instead, I received a phone call saying the delivery wouldn’t happen because RHD had “received a cancellation email” from Daals.
This was not a cancellation of the order — it was simply a refund of the express delivery fee. Their misunderstanding meant the delivery was pulled entirely.

RHD then said they wouldn’t deliver until next week because they “don’t come to the east of Scotland for one delivery.”
So despite the failure being entirely between Daals and RHD, I, the customer, am the one penalised.

The attitude from both companies has been blasé, disorganised, and focused entirely on their own convenience rather than any sense of service. No communication, no ownership, no urgency, and no respect for the customer’s time.

Both companies already have poor online ratings for delivery performance, and my experience shows exactly why.

A shambles from start to finish. Avoid.

Ordered a bed from Daals around 18 months ago, the bed was fine until around 6 months ago when the legs to the bed completely broke, leaving the bed unusable. I called customer service to order some replacement legs on Feb 4th, they told me I needed to pick out exactly what part number I needed from the product manual, which was sent via email and i did, they told me they would speak to the warehouse and get a quote on replacement pieces for me. Since then I’ve been waiting, with weekly emails coming through to tell me there is no update and that they still are waiting on part availability and costings. How hard can it be to pick up a phone and call another department in your own company?!
I still don't have a bed to use 5 months on, which is completely unacceptable, so I raised a complaint about this and they wont give me a reference number, they aren’t a member of a governing body, and they don't seem to want to help. AVOID AT ALL COSTS. Customer service is pretty much non-existent. Honestly starting to think its some kind of drop-shipping sales company but on a larger scale than typical T-shirt / phone case drop shippers!

"The sofa delivery was well managed from the very beginning. I was kept informed by text from a couple of days before and a phone call 10 minutes before arrival. The driver, Amrit Jason, was very professional, polite and friendly. That makes a huge difference in the customer experience."

Awful company!

We had a dining table arrived with a lot of visible scratches on, we contacted customer service and they keep saying the same generic response (that they will send another one out to us).
This was nearly 2 weeks ago and we still haven’t received a new table.

I would never usually write a review but they have our money and all we have is a damaged product!