Habitat Reviews 

The sofa matches the photos on the website and arrived on time with clear tracking updates. However, the delivery and post-purchase customer service were a letdown.

The two delivery personnel dropped the sofa twice—once coming off the truck and once inside my home. They claimed the plastic and cardboard would protect it, which felt like a brush-off. They also smashed an outdoor walkway light. On top of that, they offered to assemble it for cash, scoffed when I negotiated, and seemed to be soliciting cash on the side.

The sofa legs sent matched the website photos, but the underside of the sofa clearly belonged to a different frame design—it only had single pre-drilled holes for cylindrical legs, whereas the provided legs required three screws per bracket into solid wood with no guide holes. Despite the manual claiming only a hand screwdriver was needed, it was physically impossible without power tools.

When I called customer service to request that the delivery team return to assemble the sofa, I only received an automated email stating a "dossier" was opened. I never heard back. In the end, I had to pay a neighbour to assemble it with a power drill.

While the product itself is fine, Habitat's delivery team and silent customer service made this a thoroughly frustrating experience.

We love our new sofa. And despite delivery man not thinking it would fit inside the house, we managed it Also Customer Service helped me to restrospectively get an offer that I hadn't initially noticed.

It was great!

It was difficult to initially set the right delivery time; we had to send messages and call many times to ask to be delivered before 10:00 am as we leave in place where it is pedestrians only and deliveries are allowed only before 10:00 am. Each time it was planned to deliver after 10:00 in all attempts. It is on too impossible to specify this on any website…all very complex. Finally the delivery company understood (we had to wait 3 weeks until we got delivered vs. original target date). Now, regarding the day of the delivery, the team who delivered were very professional and nice. We wanted to buy other Habitat products, but unfortunately we will do so because of what we had to experience. Too bad…

Delivery boys were really kind and efficient. Thank you!

Delivery is a total disaster.
I ordered a sofa six weeks in advance, mentioning that the delivery had to be between 19 and 23 August. Delivery was then confirmed on 20 August.
Then on 14 August, delivery was cancelled and I was asked to select a new date -earliest was 27 August.
Two days before, customer services confirmed that the delivery would be on 27th.
I waited home the whole day on 27th, with the customer service confirming again the delivery the same day, however unable to confirm time.
Evening came without seeing the sofa... I still don't know when it will arrive.

Product delivered according to schedule indicated upon purchase. Flexibility for adjusting delivery date. Professional and helpful personnel.
Delivery however occurred one hour earlier than the latest time slot provided.

Good job ! Professionnal driver.

Easy ordering online, great product quality and happy that they are back in Belgium. When the order was delayed, I got informed in a timely manner.
The rebooking of the delivery took a little bit, but when reaching out their fantastic customer service was very proactive and in less than a week all was solved an delivered.
Big heads up to the local courier who did the deliveries in Habitat’s name.

They send a sofa that doesn't fit in any normal building in Barcelona, either stairs or elevator. Now I need to pay for an elevator to try to take it thought the window.

Habitat is not taking any responsibility in the extra cost, or offering any other solution. In addition, I payed for a "assembly" costs for the sofa,so I understand the sofa came unassambled, but actually there is nothing to do because the sofa is already one piece.

Even if I send it back they will still charge me extra return fees.

Totally horrible and unreliable for what is supposed to be good quality furniture. DO NOT BUY HERE

Product looks great. Professional delivery

Love the design of habitat and ordering was so easy as well as delivery! It will be my go to from now on whenever I need a piece of furniture or decor.