Absolutely 5 star customer service from Elite Relief! not once but twice we have emailed with problems with our red light belts and the customer service is amazing. Fast replies to emails, honest answ... See more
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EliteRelief is an Australian, family-run wellness brand focused on helping people support their bodies with simple, at-home recovery solutions they can trust. We created EliteRelief after seeing how many people were struggling with ongoing discomfort and feeling overwhelmed by confusing, overhyped products. Our goal has always been to offer affordable, easy-to-use tools that fit into real life and actually work! Our range includes red light therapy and other products designed to support comfort, movement, and recovery in a natural and practical way. Every product we offer is carefully selected, quality checked, and chosen with safety, comfort, and ease of use in mind. What truly matters to us is how we treat our customers. We take pride in providing honest information, answering questions properly, and offering genuine support before and after purchase. We never want anyone to feel rushed, confused, or pressured into buying something that is not right for them. EliteRelief has grown through word of mouth, repeat customers, and shared experiences. We are deeply grateful to the community that has formed around our brand and to everyone who has taken the time to share their journey. Your trust means everything to us, and we are committed to showing up with integrity, care, and transparency every step of the way.
Contact info
4209, Coomera, QLD, Australia
- hi@eliterelief.com.au
- www.eliterelief.com.au
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Replied to 66% of negative reviews
Typically replies within 2 weeks
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I love the belt , great product
I love the belt , it’s so easy to use . Had a great benefit with pain in my ankles, wrists, knees and back. Since I started this I have been taking very less pain medication as well as going less for massage.
Reply from EliteRelief™
Arrived quickly and easy to use
The product arrived quickly and was exactly what I expected. Easy to use. Nice and light. I find the best way to treat my hip pain is to use it when sitting at my desk. A gentle deep heat - seems to have settled a lot of the inflammation.
Reply from EliteRelief™
Thankyou so much Elite Relief
Thankyou so much Elite Relief, for my new Red Light Therapy belt. What a lovely surprise. My back will thanyou also. I have been in a lot of pain without mine. So very much appreciated. So many people have noticed how much better I am with my belt. I purchased one a few weeks ago for a neighbour, she is so very happy with her results. I also bought one before last xmas for my son in law he also is so happy with results. Thankyou again
Reply from EliteRelief™
Love it!!!!!!
I am currently using the XL therapy pad and I could not be happier! I initially got this for pain in my legs as I just picked up running again and have been having a few niggles but after using this I’ve not only had my pain go away but my skin feels tighter which is an added bonus. All only have using it for a few days. I’m so glad I invested in myself and get to support a small business. The only feedback I would give to improve is to probably add a couple holes/removable hooks on the pad so that way it could also be hung up like a panel while also being able to lie on it? I feel like that would be a game changer!
Reply from EliteRelief™
Great company
Great company. They are always ready to help out and give advice. I bought the red light belt and it works brilliantly. Simple to use and very versatile. Recommended.
Reply from EliteRelief™
I did lots of research on RLT products…
I did lots of research on RLT products to be fully informed of my purchase , I finaly landed on Elite Relief and couldnt be happier. I purchased the Elite Relief Pro great value, customer service and follow up , its simple to use and we love the portability.
We've have used the Elite Relief Pro on knees, shoulders and my back with great results, feels very comfortable when in use. I recommed this RLT and have just purchased a second product
Thanks Tash
Reply from EliteRelief™
gave it a shot and after a year of…
gave it a shot and after a year of shitty tennis elbow finally found some relief!
Reply from EliteRelief™
I find the patches a great help with…
I find the patches a great help with the pain in my back, neck, shoulder and right hand. I use them every 3 times per week for pain relief and I highly recommend them. Thank you very much Elite Relief. Best wishes M
Reply from EliteRelief™
Very happy with my experience!
I have struggled with lower back pain for years after multiple pregnancies and birth. My friend suggested I try red light therapy. I was sceptical as I had not learnt the science behind it before, but I was pleasantly surprised that after a few weeks of using the belt I slowly stated to wake up in the morning with less and less pain. Sometimes I forget about it altogether! I chose this company as they are a local family business based in Brisbane. If you are looking for something similar, i definitely recommend getting it from them.
Reply from EliteRelief™
The Elite Relief panel has been…a great addition to my wellbeing
The Elite Relief panel has been fantastic for my muscle recovery after hiking and for helping with the everyday joint stiffness both my husband and I experience. I also love that I can use it on my face, so it's become a really versatile part of my wellness routine. It's one of those products that gets used regularly in our home and has been a great investment in looking after ourselves.
Reply from EliteRelief™
Red light relief post abdominal major surgery.
I have been using the elite relief belt of my abdomen for 2 months now to help reduce inflammation in my body post major surgery. My skin feels so much softer. My scar tissue has changed in appearance and is becoming less visible. I love to do this in the evening when I'm winding down and then my dog steals it off me afterwards! Which has helped her massively with movement during the day. I believe this is because of a reduction in inflammation I can highly recommend!!
High quality red light therapy panels
High quality red light therapy panels. I use mine every day and it has helped heaps with back and neck pain. Family owned business and always answers questions very quickly.
DO NOT BUY FROM HERE
I bought a body wrap and mask thinking the business was OK from ratings on this platform.
The mask has never worked and the usb powering the belt from the power pack fell apart on the third use.
I have tried contacting them three times now to get a refund and cannot get in contact.
Do not waste your money
Reply from EliteRelief™
This has been so good on my lower back
This has been so good on my lower back, easy to use and the customer service was great when we had any questions!
Reply from EliteRelief™
Great products
I've now purchased the LED belt and face mask! Love them both. We use the belt all the time and even on our dogs! The usb broke the other day 2 years from purchase on the cord and I contacted Elite and MJ was onto it straight away! Excellent customer service and great products 👏 👌
Love my pro belt!
Was going to buy the $150 red light belt, but ended up getting the pro belt after speaking to them and I'm so glad I did, been the best thing for my lower back. I sit all day and my back gets jammed up towards the end of the day, so I put it on and have started to feel so much better!
Amazing product!
WOW! Elite Relief.
Thank you so much for the amazing products. I’ve been suffering with shoulder pain for years now and this honestly has been a game changer. Customer service is great too! Highly recommend.
Reply from EliteRelief™
Poor quality, ripped first use-
Updated- Bought a red light therapy belt on special but still $150, ripped on first usage.
Emailed immediately with photos and received no response until I posted this review. Apparently I was unlucky with the poor quality product and even unluckier that the emails I sent hadn’t been received because of an IT issue.
I have since been sent a replacement belt that is a different size to the original and better quality to be fair. But my review is for what I purchased not the better product replacement.
Today I was contacted and asked to adjust my review because they had “resolved” the issue.
Unfortunately I cannot adjust, I was injured, their product appealed to my vulnerable state, it was a product of poor quality and for that I will hold firm and leave it as 1 star as I do believe they are likely just cheap drop shipping fronted by personal stories.
All my other reviews are positive on this platform and I wish I felt differently.
Reply from EliteRelief™
Love our new belt!
Love our new belt!! Suitable for both me and my husband. Easy to use, light weight and good quality. Can use on multiple body areas and amazing for recovery after a tough gym session and back pain! Great customer service, fair delivery time. Thank you Elite!!
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