Red light Reviews 

I am leaving this review so other customers can make an informed decision before purchasing from Therapy Lights Australia.
I purchased a Pro III 3000 red light therapy panel, Extended Hybrid Stand and goggles from Therapy Lights Australia in April 2026 under Order #20559. The order total was $3,873.40 and the receipt stated this included $352.13 GST. The order documentation identified the supplier as THERAPY LIGHTS AUSTRALIA PTY LTD ATF PIECS TRUST.
The stand cost $444.50 and failed during assembly before we had the opportunity to use it. The weld/base area collapsed and the light panel crashed to the floor. In my view, the stand was not fit for purpose and was not capable of safely holding the panel it was sold to support.
Therapy Lights Australia approved the return, issued the return label and arranged return freight. The return label was dated 25 May 2026 and the return was sent back via Allied Express through Shippit, tracking number SHP1391403528-002, to TLA LED, 45 Gwydir Court, Helensvale QLD 4212.
On 24 June 2026, Therapy Lights Australia confirmed by email that the returned item had been picked up, that the refund for the stand had not yet processed, and asked for it to be processed as a priority. Despite that, the refund was not received.
When we followed up, the business then raised alleged scratches, freight charges and restocking fees. I do not accept that position. The stand was never used. Any marks occurred because the stand failed during assembly and the panel crashed to the floor. This was not a change-of-mind return.
I also note their own returns policy states that TLA will cover return postage if there is a fault within the first 30 days of purchase. In this case, they approved the return and arranged the return freight, which is consistent with a faulty product return.
I also had a phone call with Jon on 8 July 2026. During the call, he maintained that the stand had scratches and offered to replace the base. I advised that I did not accept a replacement because the stand had already failed before use and I no longer had confidence in its ability to safely hold the panel. The call was not handled professionally.
There are also entity and documentation issues that concerned me. The order was issued under THERAPY LIGHTS AUSTRALIA PTY LTD ATF PIECS TRUST, but the receipt also listed banking details under TLA Operations. When those banking details were checked through NAB account verification, the account name displayed as TLA OPERATIONS PTY LTD. I also located an ASIC record for TLA OPERATIONS PTY LTD, ACN 686 738 170, registered on 2 May 2025. This appears to be another separate company, different from the supplier named on my order. I paid via VISA card and the payment went to ABN 14 256 322 363 which is not registered for GST.
The product and later TGA listing also appear connected to TLA LED PTY LTD, ACN 686 738 161. That is another separate entity. This caused concern because the supplier on the order, the banking details shown on the receipt, the return address, the website/product entity and the later TGA listing all appear to involve different names or entities.
I was also never issued with a proper tax invoice. I only received an order receipt/order confirmation showing GST included.
Another concern is the TGA status. The product was represented to me as a TGA-approved medical-grade device. I located a TGA cancellation record for Therapy Lights Australia Pty Ltd, ARTG 419510, cancelled effective 14 March 2025. I later located a separate ARTG entry under TLA LED Pty Ltd, ARTG 528608, dated 7 July 2026, after my April 2026 purchase and under a different entity. It was interesting that the date 7th July was the new registration date under an alternate entity because that is the date I had made the complaint to Therapy Lights Australia via Jon.
Based on my experience, I would strongly suggest customers check all entity details, ABN details, GST/tax invoice details, TGA/ARTG status, warranty terms and refund handling before purchasing.
My experience with the product failure, refund handling, communication and inconsistent entity details has been very disappointing.
I am still waiting for my refund. I had to go through my card services to recover the monies and waiting for this process.

The product I ordered was sent to the wrong address in early March. There has been no refund or resolution. Customer support is a viper spliced with a tapeworm. Mediation through Fair Trading is ongoing.

I placed an order on the 8th September 2025 spending around 4500 AUD on a Pro III and electric stand. Delivery was noted as 12 days. 7 days later it still had not been dispatched and a two weeks after order I was still chasing it. Email responsiveness was very poor so I called and spoke to a nice guy who said he had reordered the devices and it was all sorted. Early in October I received a form from an import company asking me to pay tax on the import of 1K USD panel (ill let you work out the markup they are making on these). More chasing, more calls, more emails and the devices finally arrived on the 9th October.

I am very happy with the device itself. This poor review is all about customer service and support. The experience continues.

On the 13th October 2025 I received an email saying there were multiple shipping issues and as a result they were offering refunds to anyone who had issues. According to the email I was entitled to a 5% refund for my troubles. I thought this was a fantastic approach from a company trying to resolve real issues for customers.

I contacted them, confirmed the entitlement and was told I would receive the refund within 5-10 business days from the 14th October.

I chased the refund in November and December and to the day of writing this (Feb 2026) have not received it.

I strongly recommend people stay away from this company until they sort their customer service and processes out as no matter how good a product is, its what happens when things go wrong that counts.

Im so glad i went and find some reviews first before buying the red led face mask. Otherwise i will also be disappointed like the others. Always good to read revoews before buying.

I purchased a red light therapy mask from Therapy Lights and unfortunately had a very disappointing experience. The device stopped working after just two weeks of normal use. When I contacted customer service, I was told I would receive a response within 2 days, but it has now been almost a week with no follow-up.
I’ve since seen similar reviews from other customers reporting issues with both product quality and support, which matches my experience. I’ve also contacted the ACCC, who advised that the product should have lasted far longer than this.
I really wanted to like this product, but based on the lack of durability and extremely slow customer service, I can’t recommend this company. I’m hoping they resolve my refund request soon, but until then, this has been a very disappointing purchase.

terrible service and they shouldn't be allowed to operate in australia - completely fraudulent and have no care for the consumer laws

Sham Business - Faulty Red Light Product Delivered - Decline refund or repair
Absolutely disgusted with the treatment received from this business after receiving a $1600 red light therapy panel that didn't work. They went missing from all email and communications until such time as the credit card funds were cleared to them. After claiming the whole office was down with the flu for the reason of no contact for multiple weeks, they've proceeded to force us to re send the unit back to Helensvale and now claim that damage to the unit was caused by us and we will need to pay for an electrician to inspect the fault and pay the repair costs. This business reeks of private backyard ownership going quickly into decline. Be very very wary if you purchase from them. The glossy website and office locations are a facade hiding the shonky dealership this business is. We will be taking them to consumer affairs to get justice and a refund on our $1600 red light panel. Darren

DO NOT USE THIS COMPANY. I’ve sent my light back to be fixed and no one answers the phone or responds it’s crazy how they are still running a business when they can’t even get customer service correct

Company is selling a facial mask that is known to have issues like giving severe pain due to pressure when worn. If loose it hits the nose. IF tight it hits the head. When contacting the company, they directed me to the blog on why to buy a panel, not a mask. This was more an upsell to a more expnesive product and did not address the severity of the pressure injury. I have seen others with severe injuries.This product is sold by various companies and should be discontinued.
This is their response....
I can also see that before you purchased, you were advised that the masks are potentially less comfortable and a more suitable product was recommended. There is a large blog on our website regarding this that I can see was sent.

You chose to go ahead with the mask despite out advice, so that's not something we can now help with, as we don't accept the return of used items, in this case even more especially as it is a face mask you've indicated that you've worn quite tightly.

I purchased a therapy band and used it a lot over the course of a year. A few of the lights stopped working and even though it was out of warranty I was offered a replacement band at a reduced cost. Very happy with the resolution. I’ve used it heavily on horses, dogs and myself and found it a fantastic product.

BUYER BEWARE!!! - if I could leave NEGATIVE stars i would.
11 months after purchasing a TLA mat for over $2000 it had a fault where 3/4 of the led's stopped working. Two emails were sent to TLA advising of the issue which went unanswered until I telephoned them. The service agent Jon asked me for the email address I used so he could find it and that I'd have a response later that day, then promptly hung up in my ear. I received a response later that day advising that the "warranty" was deemed void by the service department, because in the photo i sent, it appeared to have "kinks" and only had 14 days warranty period left. I was however offered the purchase of replacement mat of a different model for the discounted price of $649 (because the one I bought is no longer stocked).
Having spent such a sizeable sum of money ($2K), this mat was cared for accordingly and stored in the manner described in manual by using the storage bag that was provided with the product.
When i rang back to discuss this response, the conversation started ok until I asked that the faulty product be repaired or replaced under warranty. Jon then became very abrupt and advised that this would not happen and the offer they sent via email was the only one they would do. I informed him that this went against Australian consumer law and that i would be pursuing it further. His response was that he knows consumer law and doesn't have to put up with this and to correspond further only by email, then again hung up in my ear.
At no point in any conversations had I become aggressive or patronizing, but obviously people that have had unfavorable responses from TLA have acted that way before me. And as such TLA has a well seasoned response for any negative feedback that is directed towards them.

I had good experiences for a while with a sales rep (Joe, not Jon the owner) . I bought a band and when it stopped working took it to them while I was in Queensland and getting a replacement. The replacement band broke as quickly as the first (lots of individual lights failing) and I sent it back by post last July (7 months later). Then it was a strung out series of contact with them claiming they had written to me and sent a replacement but not producing any records of them (and you know how many times you get delivery emails from the courier!). No replacement received. Jon said along the way that you would be *lucky* if the band lasted a year! Really? I bought an alternative band while I was waiting which cost half as much and has been totally problem free (Jobyna). Jon finally offered by phone recently a 50% “customer appeasement” discount on a product under $1000 (to buy a panel, no more bands!), did the voucher for a lesser amount, then when I asked for it to be corrected he cancelled it entirely and now won't pick up the phone or respond to emails. And he knows I want the panel for my father to ease arthritic pain. I have documented it all and am also going to take the matter to the Qld claims court. Jon is charming on the phone, but has high staff turnover (Joe and at least one other gone). It’s literally an out-of-garage operation, seemingly without keeping proper business records. When things get difficult, he disappears (which is the opposite of how you build customer loyalty and a good brand name). This was my third and last purchase from Therapy Lights Australia. It’s not worth risking this frankly immature customer service. There are other suppliers in Australia.

STOLE MY MONEY. Sent a broken product. Asked for a refund, sent another piece of crap product instead. Ignoring my emails and instead spamming me with sales emails the past 2 months instead. Having to go through ACCC and CBS and will go to ombudsman if they can't settle it. Dodgiest and most dishonest company possible. Expect responses to sales emails and then NO customer service after that. Only arrogance and then ignoring you. Disgraceful and needs to be shut down.

Do Not Purchase from this unethical company.
Seller agreed to cancel an order on 4 ocassions then sent the item. Item was sent straight back and they received it and they refuse to refund. They now have the money and the device.

I purchased a TLA Band XL (Red 660 NIR 850 Wearable LED Light Wrap) in June 2023 and now only 1/4 of the band works. I emailed to discuss return for replacement as within 12 month warranty period. I was informed that due to the Wearable Items Policy that there is an inherent risk of contamination and therefore the only option offered is for me to pay $150 to receive another item. The customer service rep was defensive, difficult to deal with and accused me of threatening him. This is a lot of money to spend with such a terrible service backing it. This band was purchased to assist my dog who has IVDD and a vet recommended me to this site. I would look elsewhere before purchasing from TLA - I wish I had done the same.

Returned my product within warranty period to be told they will not work on it, for the stupidest most embarrassing reason for a company! only 1/4 of the product works and it wasn’t cheap! Over $600 !!
The service manager was rude and so arrogant I was flabbergasted at the lack of responsibility for a fault in their product. I was sent back my item and a very sour taste in my mouth. I will never buy from them again and I’d suggest any body spending more than $20 to look elsewhere or be ready to throw it away.

I ordered a led matt which stopped working within the 1 year warranty period yet the company will not respond or exchange it.

TLA John, four of us bought a red light pad each and then we all encountered the same issue i.e. the lights stopped working within a very short period of time and then you refuse to honour your advertised warrantee. Your customer service is great when you're selling items but it soon degrades to revolting when you are called on to repair, exchange or refund faulty items. When the product arrived I would have rated it a 5 but within a month both your customer service and the product have decreased to a below-1 rating.

Dear TLA (john) Customer Service,

I am writing to express my deep dissatisfaction and frustration with the recent experience I had with your company. I purchased TLA red light mat from your establishment, and unfortunately, my encounter with both the product and your customer service has been nothing short of disappointing.

To begin with, the TLA mat lights do not work I purchased has turned out to be faulty, failing to meet the basic standards of quality and performance that I expected. This has not only caused inconvenience but has also affected my trust in your brand. I find it disheartening that a product advertised and sold by your company would exhibit such issues.

What adds insult to injury is the shocking level of customer service that I encountered. In particular, my interactions with John from your customer service team have been extremely disheartening. Despite multiple attempts to seek assistance, my concerns were blatantly ignored, and the lack of empathy and accountability displayed by John was truly astonishing.

It is evident that customer satisfaction is not a priority for your company, and this experience has left me deeply disappointed and regretful for choosing to do business with you. I expected better from a company that claims to value its customers.

The hat turns on but any movement of power cord it goes off-clearly a bad connection. I have gone as far as I can with the service department as they are just calling me names and have told me to f__k off. I need outside help now