Infraredi Reviews 

The customer service was amazing!! I shared a concern and they replied with respect and satisfaction, they did everything to solve my problem:)

Swift, informative, and efficient.

Customer service was excellent! Answered all my questions quickly!

I have been in a lot of pain in my older years. The first time I used your product I couldn’t believe the results. I had so much inflammation in my knee and I had been taking over-the-counter medication. Using your infrared light has helped me so much. I have purchased one for a friend, and two family members. After borrowing mine, they couldn’t believe the difference in the pain level… pain from an injury, menstrual cramps, headaches, sports injuries, etc.

I did have difficulty with the lights and after contacting your company, I was immediately sent a replacement.

Your company is outstanding. The customer service is excellent and very kind. I will continue to share Infraredi with anyone I meet that has need for your product.

Thank you for all you do.

Katherine Tache

Great product and great service!
The Infraredi Body Wrap Plus has been really helpful for my knee, and I’ve been very happy with the results.
When my unit had an issue, the team responded quickly and replaced it with a new one.
Highly recommend the Infraredi Team.

Infraredi's chat service is comprehensive. They reply within a reasonable time. I've been given all the relevant information to ensure my product lasts as long as possible.

Was assured the infrared wrap would arrive in time for my husbands birthday (ordered 9 days ago) however Australia Post tracking details show the item still hasn’t been handed over. When queried, was assured they would confirm status from warehousing… had to follow up 24 hours later as no further advice came through from Infraredi. Was given the same reassuring email script with no actual info or detail.
Then advised there was no phone number customers could call through on enquire about orders. This is concerning given I paid over $300 for the item.
Will amend this review if some solid engagement occurrs.
21 July 2026

Quick response and issue resolved. Very professional!

I very much appreciated the rapid (within minutes) and courteous response to my email expressing a problem with a product, as well as the clear instructions for how to document the problem. Subsequent emails informing me of the progress being made were reassuring. I received a replacement product the very next day, and was pleased with Arpita and Team's thoroughness and consideration in asking me if it worked well. It did, and does.

Still waiting for a customer service reply on a broken unit (Infraredi Body Wrap). I’ve emailed them 3 times and cannot find an address to return the unit for a refund, there is no phone number to contact them faster, they only provide an email address. By the time they reply, I’ll probably be denied a refund after under their 60 day policy. Not a good experience.

I am loving the light but would love to be able to converse with a human about my queries

Very good customer service. Answer questions promptly.
Do not have a range of products for what I needed Infrared ray for and I could not tell/see size of pad I was buying.

The Infraredi joint wrap product delivered everything it advertised. Customer service was excellent especially when we had an issue. I followed their instructions and a replacement was sent quickly at no cost.
I highly recommend dealing with Infraredi.

Absolutely outstanding.
After having an issue with a product, a replacement was promptly organised and sent out.
Response time was very quick and professional. Standing by their product they sent out a new one.
Due to the level of exceptional customer service, I will recommend Infraredi to anybody looking to buy red light products.

Russ the customer service representative was very quick and efficient at dealing with my issue and quickly arranged to have a new mask shipped! Thank you for a positive experience.

This joint wrap is amazing! I have osteoarthritis in my knee and using this wrap has helped immensely with the pain. I use it twice a day and the relief is wonderful. Consistency is key, so I use it every day. Customer service is helpful and responded quickly to a question that I had.

Just received my elbow wrap and my first thought is that there arent even red lights on my trouble spots, so I’m very pessimistic.
Edit:
2 weeks in. No noticeable results

I bought an Infraredi Body Wrap Plus which was great but stopped working after approximately 6 months. I contacted the support team to ask about the 2 year warranty and in a week I received a brand new replacement. The customer service was brilliant, very friendly, helpful and they kept me in the loop throughout the whole process with regular updates.

I just finished setting up my new infrared unit and am very impressed. The build quality is top-notch—it feels like a premium piece of equipment. Everything I needed for the install was included, and it’s working perfectly as intended. Beyond the product, their customer support is outstanding; they were incredibly helpful and responsive throughout the process. Highly recommend this company if you’re looking for quality products backed by a great team!

Update: Infraredi came through with a warranty replacement and upgraded me to the newer model bc of the long wait. I am grateful that they honoured the warranty however the overall experience was clunky.

80% of the lights stopped working on my Infraredi Flex Max panel within the 3 year warranty period. I contacted Infraredi support (Russell / Samad) who assured me the panel was covered under warranty and that a replacement panel would be shipped to me as soon as possible. I've been waiting 8 weeks for the replacement now, been thanked several times for my patience however still no update that the panel has shipped. I believed their "we're doing everything we can to expedite your replacement"; I'd actually prefer however, "you'll be waiting 8+ weeks", which would be more realistic, honest and would give me a better overall impression of the company.