Infraredi Reviews 

Their response completely misses the point.

Infraredi’s response to my review is unbelievable.

They are telling me there is an unsubscribe link at the bottom of their emails—as if I somehow haven’t noticed it. I HAVE unsubscribed. Multiple times.

I have clicked the unsubscribe link repeatedly. I have also contacted the company directly and explicitly demanded that they stop contacting me. I sent that request on July 13, 2025, and I am still receiving emails from Infraredi more than a year later.

So telling me to “click the unsubscribe link” is not a solution. That is the exact problem I have been telling you about. It does not work.

Now they say they have “confirmed” that I have been unsubscribed from all mailing lists. I have heard this before. If I continue receiving emails after this latest assurance, it will only further demonstrate that their system is not honoring unsubscribe requests.

I am not confused about how to unsubscribe. Your unsubscribe process is not working, and your company continues to send me emails after repeated requests to stop.

Stop blaming the unsubscribe link and fix the problem.

Re response from Infraredi - I don't want to buy another one - I want the problem with the one I purchased resolved!
AND - I've been looking at the other reviews - it looks like they've been promising to pay people to write positive reviews and then not paying them!!!!
The product seemed ok but the customer service leaves a lot to be desired. No phone support - you wait for ages for a response online - the first time I contacted them online, 2 days ago, I was told they would get back to me with a solution - I haven't heard from them since. I have tried to contact them a few times since then with no success. Not being able to get customer support would seem to invalidate the warranty... Disappointing as a podiatrist recommended their product...

I think this is a valid product. I am feeling some inklings of improvement already with my foot and knee pain and I have only been using it for just over a week.
Feeling hopeful!

Fast delivery and great quality products. I bought the Pro Duo 2.0 panels with vertical stand and the quality exceeded my expectations. I had a great experience with customer service when I sent an inquiry on their website. They replied and sorted my issue the following day without any hassle. Highly recommended!

Great product and has best customer service. Highly recommended anyone wants to try. Great product for pain management.

They always give good advice and are knowledgable

Using the Infraredi Red Light Therapy Joint Wrap for runners knee and tennis elbow. Great product with amazing results. When there was an issue with the product 1 year in, I emailed customer support and got immediate response and within 2 weeks had received a replacement product. Amazing product and excellent customer support

Infraredi stands by their products and are quick to respond to enquiries. I have4 of their products.

Amazing customer service. I never write reviews but they deserve a 12 out of 10!!

I purchased the Knee Wrap from Infraredi and found it so good for my painful Knees that it inspired me to then purchase the Flex Max and I have never looked back. It has definitely helped immensely with my pain. I also was not sure what was the best setting to use for my knee pain so I contacted Infraredi and I can only say they were very helpful sorted my query very quickly indeed.

I have a Infraredi panel with a door hanging system which allowed for different height settings. The mechanism locking the panel at specific heights broke. I contacted Infraredi and asked if I could purchase a replacement hanging system. They responded immediately asking for further details of my system. Those were provided and they sent me a replacement system without charge for the system or delivery. This is outstanding customer after market service.

The customer service was amazing!! I shared a concern and they replied with respect and satisfaction, they did everything to solve my problem:)

Swift, informative, and efficient.

Customer service was excellent! Answered all my questions quickly!

I have been in a lot of pain in my older years. The first time I used your product I couldn’t believe the results. I had so much inflammation in my knee and I had been taking over-the-counter medication. Using your infrared light has helped me so much. I have purchased one for a friend, and two family members. After borrowing mine, they couldn’t believe the difference in the pain level… pain from an injury, menstrual cramps, headaches, sports injuries, etc.

I did have difficulty with the lights and after contacting your company, I was immediately sent a replacement.

Your company is outstanding. The customer service is excellent and very kind. I will continue to share Infraredi with anyone I meet that has need for your product.

Thank you for all you do.

Katherine Tache

Great product and great service!
The Infraredi Body Wrap Plus has been really helpful for my knee, and I’ve been very happy with the results.
When my unit had an issue, the team responded quickly and replaced it with a new one.
Highly recommend the Infraredi Team.

Infraredi's chat service is comprehensive. They reply within a reasonable time. I've been given all the relevant information to ensure my product lasts as long as possible.

Looking forward to trying this out

Quick response and issue resolved. Very professional!

I very much appreciated the rapid (within minutes) and courteous response to my email expressing a problem with a product, as well as the clear instructions for how to document the problem. Subsequent emails informing me of the progress being made were reassuring. I received a replacement product the very next day, and was pleased with Arpita and Team's thoroughness and consideration in asking me if it worked well. It did, and does.