Nuvio Recovery Reviews 

In my experience, this company's business practices are unethical and predatory at best.

Nuvio sells exclusively online, and the only way to cancel an order is by emailing customer support, there's no automated cancellation option, either on their website or in their order management system (Shopify).

I accidentally completed a purchase and emailed the company the same day, within hours of ordering, to request cancellation. The item shipped the next day. The company didn't respond to my email until two days later, at which point they claimed nothing could be done since the order had already shipped. Had they offered any cancellation method, or simply responded in time, the order could have been canceled.

I believe the delay was intentional. Waiting to respond until after shipment let the company deny the cancellation while appearing to have addressed my request. This reflects a broader pattern: no automated way to cancel, and no response to cancellation emails until the order is "locked in" by shipping. This leaves customers with no real ability to cancel even when they act immediately.

To return the product, Nuvio also pushes all shipping costs and damage risk onto the customer. In short: they won't let you cancel, they make you pay return shipping, and if the item is damaged in transit, you're out the cost of the product, the shipping, and left with nothing. All of this could be avoided if they had a normal cancellation process.

They point to their refund policy, but in practice it's designed to make cancellations and refunds as difficult as possible.

Great professional service and quality products.

I ordered the chiller pro + pro long pod and it’s been holding up great during summer, I have it in a shaded area in my yard and it’s been holding around 50-52 F which I find optimal for 90-120 second plunges. Very happy that I went for this one over the premium ones that cost a lot more

1. Good info in advertising - per inflammation, muscle pain and how red light therapy helps the body. 2. Sales that give a lower price is always a plus. 3. When I asked A.I. about quality cost-effective red light therapy, Nuvio comes up as #1.

I had their chiller last year and it’s still working great, I then got the sauna last Christmas and now I’ve got their red light mat, happy with everything

I got the red light blanket and love it. Got my husband to try it for his back. He has been doing exercises for his back over 15 years so he could delay operation. He has used the blanket for 3 months and doesn’t have to do the exercises anymore. Also, we had trouble with some of the lights emailed Rehman and had a great conversation. Best customer service I’ve had in a long time. Thank Rehman for all your help!!

Ordered through Amazon on the official store and the process was seamless

As claimed they had made too many. 2-5 days shipping. Money grab and then an ai automated email saying it would be sometime in the next month or two. . Zero offers to make it right, simply double speak and no produxt

Ossy and your Customer Service Team are top-notch! Every time I submit a request I always receive a reply and a helpful resolution! I am very impressed with the level of service they always provide! Keep up the great work and I will continue to tell everyone I know that Nuvio sets the bar these days on how to treat customers!

Michael helped me with my red light therapy bag order, he located my tracking code and provided me with updates on my scheduled delivery. He even checked in to make sure I had received it, which I had.

I lost my controller so I contacted support and they were more than happy to offer me a free replacement! Thank you!

I order long pod pro who is supposed to be inflated ...... good joke only the top part like 2% of the pod .....

I try to return the product or get échange for better product and i get stuck with Ozzy .........
Take 2 days and more to answer andis useless and he dont care about helping me.
I got all proof.
i ask to return and he only play with me and take another 2 days to answer that i need to say i want to return the product...

I ask 2 or 3 times in the e-mail to return this shitty product i never have a such bad service. Im a big customer and i will buy another ice bath in few month and it never never never be with this compagny who dont care about is customer.
When you dont even try to find a way to satified your customer you are not a compagny who care you dont deserve to have a business.

I was ready to buy a better gear and when you get serve like this im sorry but never again.
Your chiller took way to long to get 10 degree down yes the price is low but i promise me next time il oay 500 $ more for a compagny who care and have reslly good product and 2 years warranty.

I buy fast and i will remember this mistake to only look at the price because it cheap and the service is 0 .

And the worst thing they lie to me about a refund of 10% to keep the product instead of returning it .

The product itself has been good once able to get connected and running.
Customer service experience has been disappointing. No way to directly contact for questions regarding installation issues. The manual on line is lacking details for troubleshooting. The customer service chat advisor was also unable to provide adequate direction and referrals when unanswered for three days. I cannot recommend the customer service from Nuvio at this time.

I now have the cold pod pro with chiller, the collapsible sauna and two of the full body red light pads. My wife and I use each of them nearly every day. I did have to use their Support Servicesfor a leaking lid to my cold pod… a small leak at one of the seams. I assumed they would send glue and a patch, but they followed through with a new lid. I feel better by using the Nuvio products and will continue to use their equipment and Support if necessary.

ordering process was simple, used paypal, arrived on time, set up was easy and been using it daily for a few weeks now, and I feel the benefits

I was very pleased with the prompt response to my email, troubleshooting ideas, and tech help sending videos of my mat/problem. A. Rehman was extremely patient and knowledgeable about the issue.

I really love my red light therapy mat. Great price, great product. Unfortunately it stopped working suddenly after owning it 1 month. I’ve repeatedly tried to get it fixed. Support is extra slow. I’ve sent 3 videos to them to show what’s not working. Frustrated.

Lovely packaging and products, I have the belt and the bag

Bait and switch advertisements. Never buy anything advertised on Fakebook

The item received (Red Light Cup) was not the same as the product that was demonstrated in the advertisement or website. I was shipped an inferior product or substitute. All photos online show a device with a digital display, which is used to show level of suction and heat, as well as time in use. The device that I received does not have this function.

I have reached out to the customer support team, in this regard, but have not been contacted in return.