DHL Freight Reviews 

Booked a shipping with DHL airfreight. Got a confirmation email with booking number, then never showed up. Phone numbers are non existent. Worst service of my life.

Very bad service, lies, slow, no communication

0 star, not even one. I want this kind of company to stop the business. Stop giving a expected delivery “day” instead of a delivery time. 8:00 - 18:00 - so you expect me to stay home the whole day? No updates since the initial status, what’s the point of creating the status view? Unbelievable that this kind of service charges almost 100 euros. We have to wait the whole day, but the delivery guy asks us to hurry up and pick up the product is what I would call a nonsense.

With 5 years of intercontinental shipments under my belt, DHL Global Logistics is the worst company I have dealt with by a long stretch. 60 days to pick up a pallet, collection agency trying to collect on invoices never sent, overnight payment by paper check requested before scheduling delivery, complete confusion between bureaux, lost shipments, hiring of sub-par local truckers to deliver, mis-posted payments, management silence when you raise the concerns, I have just never seen anything like it!
At all levels, DHL is failing miserably. This company should NEVER be trusted with any of your shipments.

Ordered a package from Amazon. Got tracking number, followed tracking, was “out for delivery” at 8am. Then by noon, tracking said “delivery attempted, will be rescheduled. NO delivery was attempted. I got no call. I called in to request DHL return as I was here the whole time to receive delivery. DHL CLAIMS the sender didn’t include my full address but just the apartment number* and said I had to contact the seller to correct. I did so, checked with DHL that address was correct (it now was) and asked the driver call on arrival. DHL rescheduled for Monday. Monday afternoon I watched a DHL zoom past my house. I called. Same story “your full address is missing”. DHL refused to deliver to a convenient pickup point instead forcing me to drive out to their Roserbery warehouse to pickup. So I took an hour out of my day to do what they were paid to do but couldn’t manage, ALL TO FIND MY COMPLETE ADDRESS, fully correct on the box. DHL and the sender failed to solve this very obvious problem and passed it in to me. I paid for shipping to my door, at least they got it within 30 miles.

Worst customer service by any logistics company. They needed a week to answer a simple question, despite many escalations. This happened in the past too. You never receive a proper feedback from them in time. Never. In the past they collected various supplier's shipments for a customer in their warehouse before they bothered to actually deliver. Never had they made an appointment with the customer. They just decided on their own to do this.

Overall Rating: 0/10.
Contact with the client 1/10.
Timeliness: 0/10.
Credibility: 0/10.
Wild racing pigeons are better managed than DHL (DHL Freight in NL).
The level of services provided below any standards.
Any other provider is better.
DHL is definitely not my recommendation.

Fantastiske folk der knokler for at hjælpe med den perfekt levering 👍👍👍😊😊😊

The worst experience ever. I am waiting for 2 weeks on an important package which I suppose to get 9 days ago and it is stuck in Houten for a week now. No information whats-o-ever. The worst thing is they are blaming each other (DHL freight and DHL parcel) and put me in the middle of this?! I feel like the kid needing to think of a solution for fighting parents or something?

On top of this they are claiming things the sender did which I know he didn't. His word against them. Who to believe ? Out of the experience I have now with DHL I decide not to believe DHL that is for sure.

My biggest frustration is they are not offering any solution. They are putting me on hold for 20 minutes regularly. But my only option is to keep on calling them because they are not informing me in any way on the developments. I think I already spend 5 frustrating hours on this. I can not believe how terrible this company is.

Thinking of suing them or getting the package myself and claim the costs to them. Anyone with me ?

This company has serious problems. My shipment has been here in the local warehouse now for a very long time and they are unable to tell me when they can supply it to me. They do not want to answer me as they only want to communicate with the shipper and not the receiver. They just hang up the phone when I ask them again to just send out the shipment like they should already have done more than 1 week ago. I recommend to never work with this company!

Never saw such an worthless company in my live. shipments not being picked up. Going to wrong pick up locations and /or being sent to wrong adresses. Helpdesk are a bunch of houswives with crying children in the background. never again

Unbelievable bad service. Call center service extremely unfriendly and rude. Fake emails that state the delivery was resigned by the consignee, although they never show up... Avoid dhl every time you can!

DHL Freight is really terrible. They send your goods to other towns. They think that you as a consumer should take a cab and spend more than 100 Euros to pick up a parcel. This instead of sending it to the service point in the town where the delivery address is. This is crazy. And their customer service???? Worth every bad review they have received.

Their service approach is appalling. They keep routing my parcels to a "service point" in another town. I kept asking them to route them to the service point in my town. But, they keep saying the other point is nearer. No, it is not. Google maps AND MY DRIVING STATISTICS confirm that. And I have no other business in that other town. This means that when I get a DHL parcel, I need to spend another 2 hours on winding country roads just to pick that parcel up. This as instead picking it up in the town where I shop, dine, etc. And the town that according to my address is my town.

Sorry to say,but what DHL Freight has developed to I wouldn´t recomend at all.

Since the freight company don´t seems to bother at all what; Care and Transport instructions are.

I was sending 3 indiviual parcels to my relatives in Poland (from Sweden).

Sorry to say but neither of them came in one piece.
But what´s more upseting (or should I say embaresment for DHL) is how many lies (disshonest) they say to their customers.

Many regular customers don´t reflect what actualy happends to their dropped-off parcels,but I was following how my parcels was shipped.
But I would give my positive words about the staff that I was in touch with.

It was from him (wich also) confirmed my story how this could happend.
It seems that the parcels was damaged here at the local freight seight in Sweden (outside Stockholm), but DHL notified me when the parcel arrived at their central Freighseght in Germany.
Which means that DHL ships damaged cargo across hole Europe-instead of being honest and contact directly the customer (either reciver or sender) when the damage happend.

All of the parcels was stricly marked as:
FRAGILE GLAS- THIS SIDE UP.

But it seems that it doesn´t bother DHL at all, of basic handeling and care instructions.
It seems that DHL handel their parcels automaticluy nowdays, and that´s why you don´t cant put some one in personal respons for that.

So in my case DHL manage to completly devastate one parcel by fliping the whole box upside down,
and nearly completly devastate 2 other parcels the same way.

But what´s more embarresment is that DHL only acknowledged that 2 parcels was damaged-
wich I also was compensated for.

So this mean that (only if I calculate shiping costs) a loss of nearly 1400 SEK.
If I was CEO of a bussiness like that I wound´t accept this type of behaviour.
Since this is trust industry-and customers expects cargo wich is not damaged, and that you don´t get any second chance.

And to blame (come with bad excuses) wich many experienced customers can look through, is just a evidence of bad leadership.

So not that I got personaly dissapoined
(because I made many jars full of jams,compotes etc- and try to calculate any comersal value in it is quite useless), but also according to the reciver.

I personaly would´t accept at all any goods wich is damaged- I would rather recejt it and let it go back to the sender.

So It seems nowdays that you can´t trust (put any faith) to any shiping company today.
If you would send something wich has a personal (and sentimental value) I would rather handel it over personaly, or higher a smaler shiping company wich you can trust.

We ordered a very expensive TV bench through a company that used DHL Freight.

Upon delivery the driver was incredibly careless about dropping off the package. The pallet lift was partially dangling on the edge of the truck's elevator as the driver was lowered it. It was so unstable we felt we had to jump in hold on to the box and tell the driver to be more careful.

Once the box was placed inside the lobby of our apartment building, we clearly noticed two gaping holes in the box. They clearly matched the pallet lift used by the driver. I pointed out the holes in the box, and the fact I could see inside through several layers of packaging material, but the driver simply said "it was delivered to us this way".

The driver proceeded to pressure us to sign on his device, despite that I wanted to investigate this further. I didn't know until afterwards that you're supposed to make the driver make a note of the clearly visible damage to the box. I'm sure he knew, given his demeanor, he knew he had f-ed up and was hoping to get away with it. Luckily I made clear pictures of the box before signing or opening anything. There's absolutely no ambiguity about who caused the damage here.

When we unboxed, despite being protected by multiple layers of wood, styrofoam, and cardboard, it became clear there was massive damage to the TV bench. Not talking about a visible scratch here either. It's clear the pallet lift went straight through the packaging, and straight through one of the doors of the TV bench. The door was split in half and a door stopper behind the door was ripped out of the wood, with the screw bend from the sheer force that was applied to it.

Considering how much money was spend on this TV bench, which was supposed to be the first big purchase of our new place, our heart sank understandably to the floor. We immediately contacted DHL Freight and the company we ordered the TV bench from. The company we ordered from were incredibly fast to respond, gave us relief it would be fixed by them, offered us options, and those were resolved in less than 24h.

It's now been well over a month and we haven't even heard a single response from DHL. Their auto-response mail says they strive to contact within 10 days, which is already a pathetically long time to respond. If we had not used the other company, we'd still have been guessing whether or not our big purchase would have been a complete waste.

Worst of all, DHL Freight has the gall to require you to save the packaging until DHL has responded and made a decision. This means we have a broken TV bench and a pile of packaging scattered around our apartment for well over a month, still not sure whether we're ever going to hear anything from DHL.

It is absolutely clear that DHL Freight does not care one tiny ounce about the quality of their service. It's not a surprise they have such a poor rating on this website, or any site you can find. I will never, ever, use DHL or its Freight subsidiary again, and will go out of my way to spread the word of its deplorable quality of service for many years to come.

Do yourself a favor, spend a few extra bucks on another service. DHL freight is neither worth it, nor deserving, of anyone's hard earned money.

Tracking no.: VLC-EC-0320266 First and absolutely last time we use DHL Freight. Have a full pallet of goods that has now been stuck in Spain for almost a month, going to Norway. Estimated delivery time was 3-4 days. They absolutely don't care about customers, keep lying and say it will be sent every time we call them. We have used their competitor for a long time, never a problem. Decided to try DHL this time, that was a huge mistake on our part, never will we use DHL again.

Update: The pallet has still not arrived after DHL has had it for a month. It seems like they are trained to lie to their customers instead of solving the problem. I do not know how many times they have promised to fix the issue and call back, they never do. They told us that the shipment has been sent to the next hub, but that was also a lie, it finally got shipped to the next hub five days after they told us it was already shipped. Now the pallet is supposedly in Germany where it has been for five days.

Really bad service 😭
I really wished I read all these reviews before using dhl. Omg parcel sent to Africa (I paid £69 for a 5kg parcel), they said will be 4 days. 3 weeks later the parcel has never been received, customer service calls costed me £10 but still not resolved. I feel so helpless. Stay far away from DHL. They are a scam🤢🤢🤢

I refused delivery of a £400 item at the request of the supplier and this was done with an explanation when the driver called in advance of the delivery. DHL tracking was updated within the hour to reflect this, so I assumed that was the end of it and the item would be heading back to the supplier.

Four days later and DHL arrive, without forewarning, with the parcel despite the delivery already having been refused! I was not there but a family member again refused the delivery, witnessed by someone working on the garden, and explained that it had already been refused four days earlier as confirmed on the DHL website. I was told the driver was very pleasant, didn't attempt to unload the 40kg air conditioner and drove off.

You can imagine my surprise when I checked the tracking information that evening, only to find the parcel status was showing as delivered when that was not the case! A couple of weeks have passed and numerous emails to DHL Freight have gone unanswered, which is unbelievable for a company of this size.

I am currently out of pocket for over £400 as the supplier will not refund me until the item is returned and I can't find out what DHL have done with it.

Untransparent and unrealiable. Their tracking system is showing that the shippment is in Barcelona, but as I call them they tell me that one of the packages is in Köln and the other is in Barcelona. They do not text anything, you can only reach them by phone (very unprofessional).