When it comes to punctuality, no one can match you. The delivery was even faster than expected. Absolutely awesome service!
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See what reviewers are saying
Oh well I see I'm not the first to have a bad experience. Waiting for a delivery. Saw him drive past my house. Park his van. Never even got out of it. Drove off. 2 minutes late I got an email to say... See more
Company replied
Rather good experience! Used the services many times. Always on time and you get notified via e-mail before the arrival. This is something that many dont do here in spain. I always use DHL when orderi... See more
Company replied
I’m have to get Medical supplies from a company called Fittleworth, they changed from Dpd to Dhl for their deliveries . I have had four deliveries by Dhl and not one has turned up first time at my add... See more
Company replied
Company details
Written by the company
DHL erbjuder företag och privatpersoner logistiklösningar i fler än 220 länder och territorier.
Contact info
Gustav III:s Boulevard 18, 169 73, Solna, Sweden
- 0771–345 345
- ehandel@dhl.com
- www.dhl.se
3.2
Average
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When it comes to punctuality
When it comes to punctuality, no one can match you. The delivery was even faster than expected. Absolutely awesome service!
17 July 2026
Unprompted review
Reply from DHL
Hi Maria,
I am very glad to hear that we manage to live up to your standards, we will try and keep it that way going forward!
Hope you have a good rest of your summer.
Kind regards,
Patrik, DHL Freight
Avoid
Oh well I see I'm not the first to have a bad experience. Waiting for a delivery. Saw him drive past my house. Park his van. Never even got out of it. Drove off. 2 minutes late I got an email to say my parcel wasn't being delivered because they couldn't access the property.
Well. No. You have to actually get out of the van & deliver it. That's what you get paid for.
Would definitely avoid DHL & use any other delivery company if you want an actual delivery!
17 July 2026
Unprompted review
Reply from DHL
Hi Sharon,
I’m sorry to hear about your experience and understand how frustrating it must have been to see that a delivery attempt was registered when you feel that no attempt was made.
I would like to look into what happened and investigate this further. To do so, I need your shipment number and contact details. I will send you a separate private message where you can provide this information.
Kind regards
Patrik, DHL Freight
Awful delivery service
I’m have to get Medical supplies from a company called Fittleworth, they changed from Dpd to Dhl for their deliveries . I have had four deliveries by Dhl and not one has turned up first time at my address they keep delivering them to other addresses . I live on a Residential Site in Essex SS8 0 . They send photos of another house , how can you not deliver to the correct post code. If i could have given a 0 i would . I do hope Fittleworth go back to Dpd.
16 July 2026
Unprompted review
Reply from DHL
Hi Paul,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience, especially as these deliveries contain important medical supplies. We completely understand how concerning and frustrating it must be when deliveries are repeatedly sent to the wrong address.
Having four deliveries incorrectly delivered is clearly not acceptable, and we understand why this has affected your confidence in our service. We also appreciate your concern that the delivery photos showed a different property, despite the shipment being addressed to your correct postcode and address.
We would like the opportunity to investigate this further. If you contact our Customer Service team with the shipment details, we can review the delivery history and raise the matter with the relevant depot and delivery team.
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused and appreciate your feedback, as it helps us improve our service.
Best regards
Sara, DHL Freight
You've left my parcel at a local shop…
You've left my parcel at a local shop but haven't given me a pick up code. So although I've gone there with id and proof of address the shop owner will not let me have the item. I've also tried to contact you on your website but you are impossible to contact
16 July 2026
Unprompted review
Reply from DHL
Hi,
Thank you for your feedback.
We are sorry to hear about your experience and understand how frustrating it must be to know that your parcel has arrived at the collection point but be unable to collect it because you have not received the required pickup code.
This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused.
Your feedback is important to us, and I would like the opportunity to look into what happened in more detail. I will send you a separate message here via Trustpilot, and I would appreciate it if you could reply with your shipment number and contact details.
Best regards
Sara, DHL Freight
Unreliable and uncommunicative
Ordered a book from the USA and it arrived at a DHL depot 5 days ago. Everyday I get an email saying it is due to be delivry that day. It never is. The tracking website shows it due to be delivered but then says expect delivery on Friday 17 July. Which is it. I have messaged their so called customer service twice for clarification but no reply. An utterly useless and unreliable service. Since I wrote this review, the item got delivered by EVRi!!!!
One of the problems is that DHL seem to have a number of different businesses but I have written this review as the logo was right. As requested I have passed on more details to DHL and also emailed their CEO.
14 July 2026
Unprompted review
Reply from DHL
Hi Robert,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand how frustrating it must be to receive daily delivery notifications, only for the shipment not to arrive as advised. We also understand the confusion caused by conflicting delivery information in the tracking updates.
Clear and accurate tracking information is important, and we appreciate that repeated changes to the expected delivery date can be disappointing and inconvenient. We also regret that you did not receive a response to your customer service inquiries when you were seeking clarification.
Your feedback is important to us, and I would like the opportunity to look into what happened in more detail. I will send you a separate message here via Trustpilot, and I would appreciate it if you could reply with your shipment number and contact details.
Best regards
Sara, DHL Freight
Bought grain for my duck 's Delivered…
Bought grain for my duck 's Delivered on time with friendly driver who rang bell and handed the grain 20 kgs over .This driver is a god send to this company
Should get a pay rise. Would use this company again
14 July 2026
Unprompted review
Reply from DHL
Hi,
Thank you so much for your wonderful feedback! 😊
We're delighted to hear that your duck feed was delivered on time and that you had such a positive experience with our driver. Providing friendly, reliable service is something we take great pride in, and it's especially rewarding to hear when one of our drivers has made such a positive impression.
We will be happy to pass your kind words on to the driver involved. Recognition like this means a lot, and we're sure your comments will bring a smile to their face!
Thank you for choosing DHL. We're pleased we could help, and we look forward to delivering for you again in the future.
Best regards
Sara, DHL Freight
Useless company that has no control on…
Useless company that has no control on its processes or algorithms.
They never listen to constructive feedback and believe they are almighty while they can't affect any on-going process.
14 July 2026
Unprompted review
Reply from DHL
Hi Ed,
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience with our service has left you feeling this way. We understand how frustrating it can be when processes do not work as expected or when it feels like your feedback is not being acted upon.
At DHL, we take all customer feedback seriously, including critical feedback, as it helps us identify areas where we need to improve. While some operational processes may have limitations that cannot be changed immediately, we recognize the importance of communicating clearly and providing support when issues arise.
We regret that we did not meet your expectations on this occasion and appreciate you bringing your concerns to our attention. Your comments will be shared with the relevant teams as part of our ongoing efforts to improve our services and customer experience.
Best regards
Sara, DHL Freight
Excellent service speedy delivery wish…
Excellent service speedy delivery wish other delivery companies were as good as you thank you keep up the good work delivered my Dunelm parcel quicker than expected fantastic service thank you
14 July 2026
Unprompted review
Reply from DHL
Hi,
Thank you so much for your wonderful feedback! 😊
We are delighted to hear that you were pleased with both the speed of the delivery and the overall service. Knowing that your Dunelm parcel arrived even quicker than expected is fantastic to hear.
Your kind words mean a great deal to our team, and we're especially grateful for your recognition of the service we provide. Comments like yours motivate us to continue delivering the best possible experience for our customers.
Thank you for choosing DHL and for taking the time to share your experience. We look forward to serving you again in the future!
Best regards,
Sara, DHL Freight
Really great 👍
13 July 2026
Unprompted review
Reply from DHL
hi,
Thank you for your great feedback! 😊
We're delighted to hear that you had a positive experience with our service. Comments like yours are always appreciated and serve as great motivation for our teams.
Thank you for choosing DHL, and we look forward to serving you again in the future!
Best regards,
Sara, DHL Freight
4 days late so far deliverying a parcel…
4 days late so far deliverying a parcel no tracking information online except a couple of sparadic once every now and then ( the parcel was paid to be delivered within 24 hours) no reply to emails online very unprofessional and just get a automated response when you ring them. Terrible courier service wouldn't recommend at all at this time.
13 July 2026
Unprompted review
Reply from DHL
Hi Charles,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and understand your frustration. A delay of several days, especially for a shipment that was expected to be delivered within 24 hours, is understandably disappointing. We also regret that the tracking information did not provide the updates you expected and that you were unable to receive a timely response to your enquiries.
This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience caused. We take feedback like yours seriously, as it helps us identify where improvements are needed in both our communication and delivery processes.
Thank you again for bringing this to our attention. We appreciate your feedback and regret that we did not meet your expectations on this occasion.
Best regards,
Sara, DHL Freight
Can’t follow simple instructions
Had a parcel due to be delivered within an hour slot, which I was due to wait in for, driver came 2.5 hours earlier than the scheduled delivery time while I wasn’t in, didn’t leave a calling card, absolutely no way of getting in touch with the driver or DHL, was an important package I needed for business , they’ve automatically rearranged delivery 3 days after I needed for. Absolutely joke and a waste of time
10 July 2026
Unprompted review
Reply from DHL
Hi Ellie,
Thank you for sharing your experience. I am very sorry to hear about the issues you encountered with your delivery.
I completely understand how frustrating it must have been to plan around a scheduled one-hour delivery window, only for the driver to arrive 2.5 hours earlier when you were not available. I also appreciate how disappointing it is when an important business shipment cannot be delivered as expected and the next available delivery date is several days later.
I regret that you were unable to reach either the driver or our customer service for assistance at the time, and that no calling card was left. This is not the level of service we aim to provide.
Thank you for taking the time to provide your feedback. As mentioned, it is important to our continuous improvement efforts, and I sincerely apologize for the inconvenience this has caused you.
Best regards
Sara, DHL Freight
I received a delivery time for today
I received a delivery time for today. Between 13:00 and 15:00. I said I was out at 14:00 so it was no use after then. 15:10 attempted delivery - no-one home. This was above the text saying I was going out at 14:00. Absolutely useless. Complete waste of time!
8 July 2026
Unprompted review
Reply from DHL
Hi Peter,
Thank you for your feedback. We sincerely apologize for the frustration and inconvenience caused by this delivery experience.
We understand how disappointing it must have been to receive a delivery window of 13:00–15:00, clearly inform us that you would be unavailable after 14:00, and then have the delivery attempt made at 15:10.
Providing accurate delivery information and taking customer instructions into account are important to us, and we regret that this was not your experience on this occasion.
Thank you for bringing this to our attention. Your feedback helps us identify areas where we need to improve our service. Should you wish to discuss the shipment further, please feel free to contact our customer service team with your shipment details.
Best regards,
Sara, DHL Freight
i was going to write a long review…
i was going to write a long review explaining what happened, but they are not worthy of that much time. i wish there was a zero star option on trustpilot. dhl is the same with evri or any other, full of empty promises.
6 July 2026
Unprompted review
Reply from DHL
Hi,
Thank you for taking the time to share your feedback.
I am sorry to hear that your experience has left you feeling this disappointed. We understand how frustrating it can be when a delivery does not meet expectations, and we regret that this was your impression of our service.
We take your feedback seriously and would like the opportunity to look into your experience in more detail. I will send you a separate message here on Trustpilot where you can provide your shipment number and contact details so that we can investigate the matter further.
We appreciate all feedback, as it helps us identify areas where we can improve our service.
Vänliga hälsningar
Sara, DHL Freight
am very disappointed with the delivery…
am very disappointed with the delivery service.
Yesterday, I was at home and received a message saying that DHL had attempted to deliver my parcel, but that I was not home. This is not correct. I was home at the time, and I was even looking outside around the same time I received the message. There was no DHL vehicle and no one came to my door.
It is frustrating to receive a failed delivery notification when no real delivery attempt was made. Please investigate this and make sure my parcel is delivered properly.
1 July 2026
Unprompted review
Reply from DHL
Hi Ahmad,
Thank you for your feedback. I’m truly sorry to hear about your experience, I understand that this is causing you significant problems.
To best assist you, I will send you a separate message asking you to provide your tracking number and contact information.
Wish you a pleasant weekend!
Kind regards
Anja, DHL Freight
Rip off
I ordered a parcel yesterday morning, 30th June and paid almost twice as much for next day delivery 1st July (today)
DHL just informed me they'll be delivering by end of day tomorrow (2ndJuly)
That's NOT next day delivery. I could've paid the lower price and received my parcel at the same time. Rip off.
1 July 2026
Unprompted review
Reply from DHL
Dear Lee,
Thank you for taking the time to share your feedback. I completely understand your frustration and disappointment, especially when you paid a higher price with the expectation of receiving your parcel the next day. I am sorry to hear that the delivery has not met your expectations.
To better understand what happened and investigate the reason for the delay, I need more information. I will send you a separate message via Trustpilot and I hope you will be willing to provide your shipment number and contact details so that I can look into this further.
Thank you for bringing this to our attention!
Best regards
Elin, DHL Freight
Dear DHL and CS agent Emma,
Dear DHL and CS agent Emma,
Pls pls Emma read customs email first mine advise and then send them an template but one advise do your templates bit personolised. I understand reading can be difficult sometimes if not always but without reading and sending unpersonolised emails to your customers can make them even more angry. Ow maybe also handy advice if your customers reply to your email maybe you should reply to them handy advise in the future. If I could give a 0 I would what a ..
Hole company. Your drivers are clever but not clever enough when making a picture of damaged item what has been delivered what we ordered from Dunelm and he is clever to hand over the rug with damaged side on his side so we couldn't see it and before we noticed he was already gone but thank god he took a nice pic with the damage. Be careful people this is how DHL works these days. Ow pls don't come with bla bla take contact BS you can't even reply to me when I ask twice for where you can read emails.
18 June 2026
Unprompted review
Reply from DHL
Dear Louise,
Thank you for taking the time to share your feedback. I´m very sorry to hear about your experience. I understand that you are upset and disappointed with our service. What you describe is certainly not the level of service we aim to provide. I sincerely regret the disappointment and inconvenience this situation has caused you.
Your feedback is important to us and I would genuinely appreciate the opportunity to look into what has happened in more detail. I will send you a separate message here via Trustpilot and I would be grateful if you could provide further information.
Thank you for bringing this to our attention that helps us to improve. I look forward to the opportunity to get in touch with you!
Kind regards
Elin, DHL Freight
Terrible service
Terrible service. Tracking app shows despatched then an hour later “sorry we do not have your parcel” absolutely NO way of speaking g to a human being also
26 June 2026
Unprompted review
Reply from DHL
Dear David,
Thank you for your feedback. I´m very sorry to hear about your experience and understand how frustrating this must be.
The situation you describe regarding the tracking updates and the lack of communication is certainly not the level of service we aim to provide. I sincerely regret the inconvenience and confusion this has caused.
Your experience is important to us and I would appreciate the opportunity to take a closer look at what has happened. I will send you a separate message here via Trustpilot and I would be grateful if you could provide the shipment number and your contact details.
I look forward to hearing from you with more information!
Kind regards
Elin, DHL Freight
Driver keeps signing for things in my…
Driver keeps signing for things in my name and leaving them in random places, including a totally different block of flats.
17 June 2026
Unprompted review
Reply from DHL
Dear customer,
Thank you for your feedback. I am very sorry to hear about your experience and fully understand how concerning and frustrating this must be. What you describe is certainly not acceptable and we sincerely regret the inconvenience and lack of confidence this situation has caused.
Your feedback is important to us and I would appreciate the opportunity to take a closer look at what has happened. I will send you a separate message here via Trustpilot and I would be grateful if you could provide the shipment number and your contact details.
I look forward to hearing from you with further information.
Kind regards
Elin, DHL Freight
Reply from DHL
Hi Eileen,
How wonderful to hear! That’s exactly how we want it to feel. Thank you for sharing.
We wish you a pleasant day!
Best regards,
Mette, DHL Freight
It's been over 1 month
EDIT@Dem ringde upp & fixade så jag fick paketet nu, om än väldigt mörbultat+tejpat. Återkommer ikväll väl hemma om innehållet är intakt & komplett.
It's been over 1 month, and you still haven't delivered?
a week or 2 ago you sent the package to oskarshamn for a change, now its back in Eskilstuna again for over a week.
DHL is a scam company, have contacted them like 5 times through mail. Nothing has changed. Called as well & that was almost even less help. They just put in the order tracking id on the same page you can do & said idk:
JJD000030194428000000615198
13 June 2026
Unprompted review
Reply from DHL
Dear customer,
Thank you for sharing your experience. I’m very sorry to hear about your experience and I completely understand how frustrating this situation must feel. It’s certainly not the level of service we want to provide and I truly sorry for the inconvenience this has caused you.
Your experience is very important to us and we sincerely appreciate you bringing this to our attention. I would be grateful if you could provide us with your contact details so we can contact you as soon as possible. I will send you a separate message here via Trustpilot.
I look forward to hearing from you with more information!
Kind regards
Elin, DHL Freight
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