PostNord Sverige AB Reviews 

It happened to me several times! They damaged my parcels and when I made an insurance claim, they easily blamed it on me as the sender and they said the packaging was not good enough which was an absolute lie!

PostNord has lost/stolen my business parcel containing two Chanel bags—one of which was nearly new and included all its accessories. Now, after a four-month wait for a decision on my claim, they have set the compensation at 750 SEK, despite evidence regarding the contents.
The package was to be moved from one auction house to another (they knows that the valuables inside)—all in an effort to supplement my pension; following several surgeries, I was unable to handle it myself.

Had 3 out of four Tires delivered last Friday and was told the fourth would be delivered Monday still waiting Tuesday afternoon and awaiting an Agent to reply to my chat to the company. It seems trying to contact the company is useless. Their website is very poor and should not be delivering parcels or mail.

I ordered delivery by DHL. Unfortunately postnord took over when my item reached Sweden. It was delayed two times over, was thinking maybe its easier for them if i pick it up at a service point. Was then delayed even more. What does postnord have in common with snails? No speed.

Perfect delivery! No fault to the parcel at all, it arrived within the estimated time. It was securely delivered.

I went to one of their offices to send a package to another country. The package never left the country but went roaming around in Sweden. I still haven't received it and customer service until now has been useless in locating the package and providing me a refund.

So far it has taken PostNord more than 3 days to transport my package the last 50 kilometers from the terminal to my address. It's now taking longer time to get the package the last 50 km than it took DPD in Poland to get it 500 km.
When PostNord is working we are really talking about snail 🐌 mail

Won't deliver home. Won't even give the option to change delivery time or place. Sent from Germany, as a standard home delivery. Packet weight is 15 Kilos, I cannot carry more than 5. Is the service point they decided to deliver this to reachable without having to carry it long distance? NO. Can I carry it? NO. Are they gonna give a shit? Also no.

Worst delivery company I’ve ever dealt with. Almost every time I use their service, my package is either lost, delayed, or seems like it will never arrive.
This time, I ordered a package to Malmö and received a notification saying it had been redirected. When I opened the app, I saw that PostNord had sent it to Uppsala.
I contacted customer service, and they simply told me there was a reservation problem with the locker, so they redirected my package to a service point hundreds of kilometers away in Uppsala instead of redirecting it to another nearby pickup point in Malmö.
Their solution? Wait until the package arrives in Uppsala, then pay extra to have it redirected back to Malmö.
Absolutely ridiculous. How does it make any sense to send a package meant for Malmö all the way to Uppsala because one locker was unavailable? Terrible logistics and even worse customer service.

Another month another lost package. I guess it's really is a coin toss. Either it arrives or it doesn't. Sadly the coin is weighted to more than 50% of "NOT" when using Postnord.

Absolutely terrible experience with PostNord. Avoid this company if you have any alternative.

My parcel was correctly addressed to a PostNord service point in Sweden. The tracking showed that it had reached Sweden, arrived in Karlstad and was even marked as “delivery in progress.” Then, without any clear explanation, it was sent back to Örebro and suddenly marked “Returned” with status z67.

The address was correct, there was no clear notification explaining what was wrong, and the tracking provided no meaningful reason for the return. The parcel was apparently already in the delivery process and then simply got sent back.

This is completely unacceptable. Customers should not have to spend hours trying to figure out why their parcel was returned when PostNord can apparently provide only a generic status with no actual explanation.

If you have a choice of carrier, I strongly recommend choosing another company. Based on my experience, I would not trust PostNord with an important shipment again.

I was home waiting for my package. The driver called, but I couldn’t answer instantly. I tried to call back, but because it was a company number and it was a holiday, I couldn’t get through.

I went downstairs as soon as I could, but the driver was already gone. About 10 minutes later, I received a message saying that my package was being sent back to the warehouse.

I’ve already been waiting almost a month for this product, and now I’m potentially expected to wait at least another five days because the driver couldn’t wait a little longer or give me a proper opportunity to receive my package.

Extremely frustrating experience and very poor delivery service. I would not recommend this service.

IKEA Home delivery:
Reschedules 3x times
I'm home
They don't even call me, just say "Couldn't deliver, re-routing for you to pick up... 11km away"

Now I am calling, 3x times get through long hold just for the call to hang up mid-way (within 1minute of talking to agent). They never call back. Worst phone line ever.

Horrible, they schedule delivery in working hours and make you take the day off to accept the delivery in person but then reschedule last minute. The customer support can’t be bothered to even express empathy!

Absolutely useless. Over sent many parcels and cards from the UK to my family in Sweden over the years. The last few years have been absolutely horrendous and now they have begun to steal things, including paper bookmarks that was sent in a card (the bookmarks had been attached to the card itself). The envelope had been resealed in a way that didn't cause suspicion (no tape, looked sealed the way an envelope usually does). Me and my family have had so much trouble with PostNord over the years and all they do when contacting them is shrugging. Worst experience I've had with any kind of post system. Avoid at all costs. I'll be starting only sending things digitally or if absolutely necessary, with some other company. I've had enough.

Always problem when package coming to Sweden from another country, app say delivery to one point but when you go there it appears it was redirect to another city, when packet box is full they redirect to the address closest to you original info forcing you to travel half of the city or pay for 2nd redirection ( even if you e.g wanted a package close to work ). On top customer service is always busy so you wait in queue for 30+minutes to hear sorry they cannot do much atm

This has been the worst experience possible , nothing works , the app itself, the scanning app you need to download separately paid app (!), it didn’t open the box, kept redirecting me.

Customer service horrendous, i repeated my issue to an agent 3-4 times. She shared my package with my mums number but we had similar issues with her phone!

Im shook. How poor a service can be!

I sent a package using the untracked shipping option because tracked shipping was too expensive. That was a mistake, as you simply cannot rely on an untracked package being delivered. The package was lost and never recovered.

When I contacted customer support, they were dismissive and refused to offer any compensation. From now on, I would rather use DHL or another shipping service that provides reliable tracking and better customer support.

I am extremely disappointed with the delivery service provided by PostNord.

According to the tracking information, an attempted delivery was marked as unsuccessful on 24 August 2026 at 9:34 AM, but no reason was provided. This is particularly difficult to understand because the delivery address is a professional office that is open from 9:00 AM to 6:00 PM on business days.

What is even more frustrating is that PostNord made no attempt to contact me regarding the delivery. I have received no email, or other meaningful communication explaining what happened or how the delivery will be resolved. I also submitted a complaint through the PostNord website and have still received no response.

As of 26 August, I still do not have my package and have no clear information about when it will actually be delivered or even put in a service point.

I would strongly recommend improving the communication with recipients and providing an actual explanation when a delivery attempt fails.

I am still waiting for both my package and an explanation.