PostNord Sverige AB Reviews 

Always problem when package coming to Sweden from another country, app say delivery to one point but when you go there it appears it was redirect to another city, when packet box is full they redirect to the address closest to you original info forcing you to travel half of the city or pay for 2nd redirection ( even if you e.g wanted a package close to work ). On top customer service is always busy so you wait in queue for 30+minutes to hear sorry they cannot do much atm

This has been the worst experience possible , nothing works , the app itself, the scanning app you need to download separately paid app (!), it didn’t open the box, kept redirecting me.

Customer service horrendous, i repeated my issue to an agent 3-4 times. She shared my package with my mums number but we had similar issues with her phone!

Im shook. How poor a service can be!

I sent a package using the untracked shipping option because tracked shipping was too expensive. That was a mistake, as you simply cannot rely on an untracked package being delivered. The package was lost and never recovered.

When I contacted customer support, they were dismissive and refused to offer any compensation. From now on, I would rather use DHL or another shipping service that provides reliable tracking and better customer support.

I am extremely disappointed with the delivery service provided by PostNord.

According to the tracking information, an attempted delivery was marked as unsuccessful on 24 August 2026 at 9:34 AM, but no reason was provided. This is particularly difficult to understand because the delivery address is a professional office that is open from 9:00 AM to 6:00 PM on business days.

What is even more frustrating is that PostNord made no attempt to contact me regarding the delivery. I have received no email, or other meaningful communication explaining what happened or how the delivery will be resolved. I also submitted a complaint through the PostNord website and have still received no response.

As of 26 August, I still do not have my package and have no clear information about when it will actually be delivered or even put in a service point.

I would strongly recommend improving the communication with recipients and providing an actual explanation when a delivery attempt fails.

I am still waiting for both my package and an explanation.

I was use PostNord service many times but last time I ordered my packet to delivery to postbox Telegrafvägen but the packet was delivered to Gustavsberg without notification information. I really have no idea why. I’ve contacted with customer service but it seem something wrong by their side but too bad I already changed where to pickup from Gustavsberg to Orminge poor me. Next time I’ll not use PostNord service again very disappointed me

I wish they could remove home delivery for packages. It doesn’t work. Choose always service point instead. Otherwise the package gets lost.

I am very disappointed with my experience with PostNord. My parcel has been stuck without any updates, and this is already the third parcel in the last month that has not reached me. In my experience, lost parcels take a very long time to be investigated, and by the time an investigation begins, it often feels too late to find out what really happened. As a customer, I feel that there is too little accountability when parcels disappear. I hope PostNord will improve its handling of these cases and take them more seriously.

There is a famous saying in Sweden, that if the system works, it works great, but if it doesn’t, there is no way to deal with it. PostNord is a great example of that.
In one week, 1 expensive business delivery is lost - they don’t know where it is and cannot help, customer service just said ”bye, deal with it”. Well, okay, I can live with that. The second business package, with medical equipment worth hundreds of thousands of SEK is who knows where - the driver who is supposed to deliver it calls for 1 second, drops the call immediately and says that they cannot deliver it because no one picking the phone - I have it in my hand, it’s just the call duration is 1 second, how can I pick it up so fast? 😂 gonna be fun discussions if they also lose the medical equipment.

For so many times my packages are opened by people from the distribution/drivers of Postnord and items have been taken out that it starts to be more of a certainty it will happen than an incident. When you file a complaint abt it it will take you at least 30 min. to do so and the answer is always that the sender is responsible for the package so all involved in the distribution of the package actually have cart blanche. What to this day i absolutely don't get is that an opened package actually is delivered to your postbox. All alarm bells should sound when the person who stuffs it or the driver notices the package is open and without any notice still delivers it.

post nord either steel or throw away people's packages, probably both, asking them about the whereabouts of your package is a lost cause, they are Expert lying, I for one will never trust them with anything anymore, a truly criminal enterprise.

The worst company in all Scandinavian countries, rude and arrogant.

Tracking hasn't updated since 8th of July, and that was at their warehouse. Where is it, who knows, since they don't reply to e-mails. I've had things come in faster from China.

Paid 70 SEK for express home delivery and had my package sent to a distribution center 6 km away with absurd opening hours (8.30 - 9.30 and 16.00 -18.00). I rarely use PostNord for this exact reason.. predictably and consistently bad service. I suppose I now have to also avoid stores that only offer PostNord as their delivery option.

I think I've had my weirdest interaction with PostNord by far with this parcel. Obviously, PostNord has always been absolutely useless but this takes the cake.
I got no notification about my parcel being available for pick up at the distribution center, not that it should have been there in the first place since I always pay for home delivery. But then they send me a written reminder in the post. This arrives on the last day that I can pick up the parcel before it is returned. But since I came home at 17:30, the distribution center had already closed. When I went down there to ask about it, I was told that the reminder had been written over a week ago which means that it took them a week to deliver the reminder. They don't know where the parcel is, they can't track it, they can't check the delivery number so I can check what it was, they can't check the return and to top it all off, they made all of this my problem... Absolutely awful. Which I could opt out of PostNord for all my deliveries.

This is postnord chat at 10.19
You are placed in queue. An agent will respond at around 13:48. More information can be typed in the chat for faster help once an agent is handling the chat.

Typed and typed nothing happen, absolutely and totally useless chat ls not a chat is meddsgr sender nothing else

Postnord at Kocksgatan 13 in Stockholm sucks. They received my package from Amazon and wouldn't give it to me despite finding it and checking my US ID and phone email showing the package had arrived and my name, etc. Don't use them as a pickup point. Don't give them your business.

I really don't understand why simple deliveries can be made so complicated it's not like they are the FBI or the CIA it's a simple Postal Service get it together PostNord you're failing terribly I will not use this services ever again absurd

Im laughing at all of these reviews. Literally one of the best if not the best services ive ever used. Ive ordered multiple things ranging from huge items to smaller items in different price ranges and ALL OF THEM ARRIVED ON THE ESTIMATED TIME. I don't get all of these hate reviews on their company when in reality its amazing. Most people usually joke and say its very shitty and everything but ive had no bad experience with them whatsoever.

I guess the only thing I haven't experienced is the customer service, But that doesn't mean I can't trust "Postnord" and their work, Its wonderful. And lastly I wanna add the amount of options of the locations. It is genuinely insane how many places it delivers to in my experience (Sweden).

Well i had a delivery of a package into one of these postboxes were you should use an app, there was some issues with that app so i called Post Nord, and they said they will move the package to a delivery center, usually a convenient store, i said yes, this was done 14th July 08:20 in the morning , the convenient store is ca 400M aways from the postboxes, first delivery note said deliver on the 15th , now at the afternnon on the 15th got a new delivery notification saying 16th. 400M 2 days to deliver a package!!!!!!!!!!!!!!!!!!!!!