When it comes to punctuality, no one can match you. The delivery was even faster than expected. Absolutely awesome service!
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Rather good experience! Used the services many times. Always on time and you get notified via e-mail before the arrival. This is something that many dont do here in spain. I always use DHL when orderi... See more
Company replied
Oh well I see I'm not the first to have a bad experience. Waiting for a delivery. Saw him drive past my house. Park his van. Never even got out of it. Drove off. 2 minutes late I got an email to say... See more
Company replied
Ordered a double mattress and bedframe to be delivered to my daughter in her flat the flat has 9 steps up to the main entrance of the building the driver won’t carry the items to the main entrance !!... See more
Company details
Written by the company
DHL erbjuder företag och privatpersoner logistiklösningar i fler än 220 länder och territorier.
Contact info
Gustav III:s Boulevard 18, 169 73, Solna, Sweden
- 0771–345 345
- ehandel@dhl.com
- www.dhl.se
3.2
Average
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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It's been over 1 month
EDIT@Dem ringde upp & fixade så jag fick paketet nu, om än väldigt mörbultat+tejpat. Återkommer ikväll väl hemma om innehållet är intakt & komplett.
It's been over 1 month, and you still haven't delivered?
a week or 2 ago you sent the package to oskarshamn for a change, now its back in Eskilstuna again for over a week.
DHL is a scam company, have contacted them like 5 times through mail. Nothing has changed. Called as well & that was almost even less help. They just put in the order tracking id on the same page you can do & said idk:
JJD000030194428000000615198
13 June 2026
Unprompted review
Reply from DHL
Dear customer,
Thank you for sharing your experience. I’m very sorry to hear about your experience and I completely understand how frustrating this situation must feel. It’s certainly not the level of service we want to provide and I truly sorry for the inconvenience this has caused you.
Your experience is very important to us and we sincerely appreciate you bringing this to our attention. I would be grateful if you could provide us with your contact details so we can contact you as soon as possible. I will send you a separate message here via Trustpilot.
I look forward to hearing from you with more information!
Kind regards
Elin, DHL Freight
Poor communication and customer service
I recently ordered a number of items from Dunelm, who have chosen to use three different delivery companies to send my parcels. This includes DHL who are notorious for not delivering parcels correctly and loosing stock. I have already spent a significant part of my day trying to contact DHL to request that my parcel be left in a safe location, as I work 7:30am - 5pm, but they have failed to read my emails properly and there is no phone number to call a actual person. Whenever I reply to their customer service emails the response is that their inbox is full....how convenient for them!
10 June 2026
Unprompted review
Reply from DHL
Dear Dr Levett,
Thank you for taking the time to share your experience. I’m truly sorry to hear about the frustration and inconvenience you’ve gone through. I completely understand how upsetting this must be, especially when you’ve already spent so much time trying to get in touch and make arrangements around your working hours. I also sincerely apologise for the difficulties you’ve experienced when contacting the customer service. This is certainly not the level of service we aim to provide.
Your experience is important to us and I would therefore like to take a closer look at what may have caused this situation. I will send you a separate message via Trustpilot and would appreciate it if you could provide your shipment number and contact details.
I look forward to hearing from you with further information!
Kind regards
Elin, DHL Freight Sweden
The QR-code is very poor
The deliverys has always been smooth. However, the web-page where the staff has to scan the QR-code is very poor. There is no excuse for it not being scanable in dark mode !
Please fix asap !
8 June 2026
Unprompted review
Reply from DHL
Hi Magnus,
Thank you for your feedback! We’re glad to hear that everything went smoothly. I will of course pass on your comments regarding our website, and we truly appreciate you taking the time to share your experience with us.
We wish you a pleasant day!
Best regards,
Mette, DHL Freight
Rågsved branch
I've had bad experiences picking up packages at the Rågsved branch. The person who works there is always in a bad mood and very rude. It's actually a bit humiliating to go there and ask for something because they always do it in a bad way. I'll change my delivery option to another company.
13 May 2026
Unprompted review
Reply from DHL
Dear Ilse,
Thank you for your feedback – it is very valuable to us. I am truly sorry to hear that you have experienced recurring issues with one of our service points. You should of course always be treated in a friendly and helpful manner and the situation you describe does not meet the standards we expect from our service points. I sincerely apologize for the inconvenience this has caused you.
We take your feedback very seriously and I will forward it to the responsible department so that this can be reviewed and improved. To proceed, I would kindly ask you to provide us with some additional information. I will send you a separate message here via Trustpilot and would appreciate it if you could reply with your shipment number and contact details.
Thank you for bringing this to our attention – it truly helps us in our continuous improvement efforts.
Kind regards
Elin, DHL Freight
Kept well informed and collection was…
Kept well informed and collection was seamless
5 June 2026
Unprompted review
Reply from DHL
Hi,
Thank you very much for your kind feedback! We’re pleased to hear that you felt well informed throughout the process and that the collection went smoothly.
Wish you a pleasant day
Best regards
Tindra, DHL Freight
Rude driver
Rude driver, unaccommodating, arrived a whole hour before the slotted time and demanded to be met in the entrance, not just buzzed up.
The delivery arrived on a pallet which apparently became our responsibility to dispose of. The driver threatened to withhold the package as hostage of we didn't accept the pallet as well so now we have to deal with that I guess.
3 June 2026
Unprompted review
Reply from DHL
Hi Kalle,
Thank you for taking the time to share your feedback. I’m sorry to hear about your experience and understand your frustration.
I will send you a separate message shortly. Please reply with your shipment number and contact details, and I’ll be happy to look into this matter further and investigate what happened.
Kind regards
Patrik, DHL Freight
Early delivery very good service
Early delivery very good. Very helpful!
2 June 2026
Unprompted review
Reply from DHL
Hi Anna,
We’re truly pleased to hear that everything went smoothly for you. Thank you for your kind feedback – it really means a great deal to us that you took the time to share your experience
We wish you a pleasant day!
Best regards,
Mette, DHL Freight
Reply from DHL
Hi Tabrez,
Thank you for your feedback! I appreciate your understanding and I am glad to hear you still had a positive experience.
Kind regards
Patrik, DHL Freight
The lowest level of service I've ever…
The lowest level of service I've ever experienced. The parcel (a small book) has been stuck at the terminal for 18 days so far..., even though the pickup point is 8 km away. No specific response to emails, and complaints ignored, even after calling the customer service center, full of promises that only sweep the problem under the rug. Avoid this supplier if there's any other option! I still haven't received my parcel. Zero responsibility and complete disregard for the private recipient.
24 May 2026
Unprompted review
Reply from DHL
Hi Adam,
Thank you for sharing your experience. I'm sorry to hear about the problems that have occured and the long waiting time. That is obviously no experience that we want you as a customer to have. We strives to deliver as promised and I do apologize about the delay and the trouble that it have caused you.
Your experience is important to us and I would like to take a closer look at this and see what the cause to the delay. I will send you a separate message here in Trustpilot and I hope you will get back with the shipmentnumber and contactinformation.
I wish you a pleasant day!
Kind regards
Anja, DHL Freight
i get my package but it was send too…
i get my package but it was send too far where i lived it was stressful first time it was happen to me i did not choose, i make sure i choose right address near to my home everytime i order thighs hope dhl can update customer if they will put it in another place and i hope it will no happen again.
23 May 2026
Unprompted review
Reply from DHL
Hi Maria,
Thank you for sharing your experience. I'm sorry to hear that your package wasn't delivered as expected. I sincerely apologize for what happened. This is probably caused by an incorrect sorting in the terminal, which we are constantly working to prevent. In these cases we can look over the possibilities to move the package to correct Servicepoint if you contact us.
You are always welcome to contact our Customer Service so we can look into this further. You can reach us at 0771‑345 345, mon-fri 8–18. You can also chat with us at www.dhl.se/freight, where the chatfunction is down in the right corner.
I wish you a pleasant day!
Kind regards
Anja, DHL Freight
Waited for a package one week when i…
Waited for a package one week when i called them they told me it was missing and after one hour they send me an email to collect it
21 May 2026
Unprompted review
Reply from DHL
Hi Iraklis,
Thank you for your feedback. I'm sorry to hear about your experience with us. It is truly regrettable that your experience did not meet your expectations.
I would like to look into the matter further, so that I can assist you or answer any questions you may have about how the situation was handled. I will also review whether there is anything we could have done differently.
I've sent you a separate message. Please feel free to share your tracking number and email address, and I'll look into this.
I wish you a pleasant day.
Regards
Anja, DHL Freight
Worthless shipping company
Worthless shipping company
Choose any other company if possible
19 May 2026
Unprompted review
Reply from DHL
Hi Philip,
I'm sorry to hear that you're not satisfied. Customerfeedback is very important to us, and I would really like to understand more about what it is that is not satisfatory.
I will send you a separate message here via Trustpilot, and I would appreciate it if you could reply with your shipment number and your contact details.
I look forward to hearing back from you with more information.
Kind regards,
Lotta, DHL Freight
8 days delayed so far ....
8 days delayed so far ! ( distance between dhl terminal and delivery point is 8 ( eight) km !!!
Despite my screenshot of terminal's promissed delivery 1-3 days , dhl claims , they have 30 days time .........
Deep disapoointment !!!!
👎👎👎I spoke with the agent by phone, I also received three or more emails and each explanation is different, DHL gets lost in the statements.
The agent promised to deliver that shipment tomorrow morning ( i needed it yesterday ), May 19, 2026. The conversation is recorded by DHL. I'll see what happens next and what dhl's next explanation will be like...
18 May 2026
Unprompted review
Reply from DHL
Dear customer,
Thank you for your feedback. I truly understand your frustration regarding the delay and I’m sorry that we have not lived up to the expectations.
Your feedback is important to us and I would therefore like to look more closely into the cause of this incident. I will send you a separate message here via Trustpilot, and I would appreciate it if you could reply with your shipment number and your contact details.
Thank you for bringing this to our attention – your feedback is valuable in our continuous improvement work!
Kind regards,
Elin, DHL Freight
They say they can’t find the address…
They claim they can’t find the address that is in a major city and then lie about having called us, saying we didn’t answer. Absolutely appalling!!!
15 May 2026
Unprompted review
Reply from DHL
Hej Tommy,
Tack för din återkoppling! Jag beklagar den upplevelse du haft, det är naturligtvis inte den service vi vill leverera. Jag förstår din frustration kring både adresshanteringen och kommunikationen.
Din feedback är viktig för oss och jag skulle därför vilja titta närmare på det inträffade. Jag skickar ett separat meddelande här via Trustpilot och vore tacksam om du vill återkomma med sändningsnummer och dina kontaktuppgifter.
Tack för att du hjälper oss i vårt förbättringsarbete!
Vänliga hälsningar
Elin, DHL Freight
Excellent customer service and fast…
Excellent customer service and fast delivery
13 May 2026
Unprompted review
Reply from DHL
Hi Rouhieh,
Thank you for your feedback. We are happy to hear that you had a fast delivery and is happy with our customer service.
We wish you a nice weekend!
Kind regards
Anja, DHL Freight
Reply from DHL
Hi Carol,
Thank you for your feedback and we are happy to hear that you are pleased with our service.
We wish you a nice weekend,
Kind regards
Anja, DHL Freight
Way too long phone lines.
12 May 2026
Unprompted review
Reply from DHL
Hi Mattan.
Thank you for your feedback. We're currently experiencing slightly higher volumes, which can result in longer wait times.
You can use our app Mitt DHL or the link https://hamta.dhl.com/ to track your shipment.
Please feel free to contact our customer service if you have any questions about this or any other concerns. You can reach us at 0771-345 345, Monday through Friday from 8-17. You can also chat with us at www.dhl.se/freight, where you’ll find the chat feature in the bottom right corner.
Kind regards
Anja, DHL Freight
Ignored Delivery Instructions & Really Poor Customer Service.
DHL failed to deliver on the day they said they would and at the time they said they would. Minutes before the delivery time they cancelled. They then ignored the delivery date I requested and just delivered the package the next day. Really poor customer service!
7 May 2026
Unprompted review
Reply from DHL
Dear Pierre,
Thank you for taking the time to share your experience. I’m truly sorry to hear how this delivery was handled and understand how frustrating it must have been. I can completely understand how this would affect your overall impression of our service. I appreciate you highlighting this and I´m sorry that your experience did not meet expectations.
Your feedback is important to us and I would therefore like to take a closer look at what happened. I will send you a separate message here via Trustpilot and hope you are willing to provide your shipment number and contact details.
I look forward to hearing from you with more information!
Kind regards
Elin, DHL Freight
Rather good experience
Rather good experience! Used the services many times. Always on time and you get notified via e-mail before the arrival. This is something that many dont do here in spain. I always use DHL when ordering car parts from US. They do everything for me and answer fairly quickly in whatsapp.
18 March 2026
Unprompted review
Reply from DHL
Hi Chris,
Thank you for your kind words and for choosing DHL time and time again. I’m really happy to hear that you’ve had a good experience with us.
Thanks again for taking the time to share your feedback!
Kind regards
Patrik, DHL Freight
At pickup point cannot receive package…
At pickup point cannot receive package by QR-code verified with bankid. Stuff asks for ID.
4 May 2026
Unprompted review
Reply from DHL
Hi Denis,
Thank you for reaching out.
I understand your problem, for assistance with this please contact our customer service at 0771 345 345, weekdays 08:00–18:00. We will be able to look into your case and help you further.
Kind regards
Patrik, DHL Freight
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