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Deporvillage Reviews 

461,637
TrustScore 4.5 out of 5

4.4

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See what reviewers are saying

Rated 4 out of 5 stars

UPD3: The shop is good, relatively fast shipping, but as soon as support concerns they might do better. One more thing happened. I used HelpDesk link from deporvillage.dk to sort out wrong phone... See more

Company replied

Rated 3 out of 5 stars

The returns process was quite complicated and really did not work well. I was sent a QR code to allow a return where the label would be printed at the designated drop-off facility. 2 problems- the dr... See more

Company replied

Rated 5 out of 5 stars

I purchased a pair of running shoes that were competitively priced (lower than anywhere else I looked online). My order arrived very quickly - in 2 days - and everything was accurate. I am very happy... See more

Rated 5 out of 5 stars

The right product at a discount. Second time I’ve bought from them. They recommend collecting the package from a secure place if you can’t be at home. I can select my local post office at the point of... See more

Company details

  1. Sporting Goods Store
  2. Activewear Store
  3. Bicycle Store
  4. Bike Accessories Store
  5. Outdoor Sports Store
  6. Running Store

Written by the company

Deporvillage es la tienda online de deportes líder especializada en ciclismo, running y outdoor. Contamos con un amplio catálogo de productos de las marcas más punteras del mercado, seleccionados por expertos para deportistas exigentes. Nuestro compromiso es ofrecerte el mejor material técnico con una experiencia de compra rápida, eficiente y diseñada para ayudarte a alcanzar tus próximas metas


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

462K reviews

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4.4

All reviews

(461,637)

80,585 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I was sent the wrong item

I was sent the wrong item. How do you contact anyone at this place?

21 July 2026
Deporvillage logo

Reply from Deporvillage

Hello,

We are sorry to hear that your experience was not entirely satisfactory. We have checked and found no record or prior notification regarding this issue.

We would like to investigate this incident and get back to you as soon as possible. To do so, please contact us directly via our customer service team:
https://www.deporvillage.co.uk/stc/contact

Our team will prioritise your case to provide you with the assistance you need.

Kind regards,

The Deporvillage team

Rated 5 out of 5 stars

Very happy with my purchase!

I purchased a pair of running shoes that were competitively priced (lower than anywhere else I looked online). My order arrived very quickly - in 2 days - and everything was accurate. I am very happy with the service, the price, and the product options, so I will definitely shop here again!

21 July 2026
Rated 4 out of 5 stars

Great Value for Money

The product is great and the price was great although price for delivery was a bit steep on top of that a 2 day late delivery. I will say I was kept informed about the late delivery which was a positive. I will not let this stop me from purchasing again from Deporvillage.

21 July 2026
Rated 1 out of 5 stars

Poor communication from company

Poor communication from company. Offers 48 delivery however its taken 3 weeks to receive order. Would never order from this company ag

21 July 2026
Deporvillage logo

Reply from Deporvillage

Hello,

We are pleased that you have received your order, although we are very sorry for the delay. We have taken action and have reported the situation to the shipping company to prevent future mishaps. We value your trust in us and we are committed to improving our service.

Best regards,

The Deporvillage team

Rated 1 out of 5 stars

Shocking company to deal with

Shocking company to deal with! Shoes didn't fit, 12 pounds to send return and then charged 13 pounds admin fee. Took over a month for refund to come through. Steer well clear of this company!

21 July 2026
Unprompted review
Deporvillage logo

Reply from Deporvillage

Hi,

We want you to have the best shopping experience, so we recommend checking our return policy on our website before placing your order:
https://www.deporvillage.net/stc/return

Do not hesitate to contact us for any other questions.

Best regards,

Your Deporvillage Team

Rated 3 out of 5 stars

The ordering process was good. Delivery Bad

The ordering process was good, the price is good. The delivery is very bad, the courier did not attempt to deliver the package to my delivery address, they sent a message asking me where I was going to collect it. they then delivered it to a further away address GSL are very poor company and their service refects on you.

21 July 2026
Deporvillage logo

Reply from Deporvillage

Hello,

We have forwarded your comments to the relevant department in order to improve our service and offer you the best possible shopping experience. Thank you for your cooperation.

Best regards,

Your Deporvillage team

Rated 1 out of 5 stars

Still waiting for my parcel from the…

Still waiting for my parcel from the 25th June.

ZERO communication from Deporvillage!

Pricey may be low but I’m down £350 with my bike parts to show for it.

Impossible to get in touch with them.

Will be completely a charge back from my bank in the coming days.

21 July 2026
Unprompted review
Deporvillage logo

Reply from Deporvillage

Hello,

After carefully reviewing your case, we can confirm that the issue has been resolved successfully.
If you have any further questions, we will be happy to assist you. Thank you for your trust and for giving us the opportunity to improve.

Best regards,

Your Deporvillage team

Rated 1 out of 5 stars

i paid extra for next day delivery and…

i paid extra for next day delivery and it wasn't dispatched for five days, meaning that the product i ordered for my holiday never arrived in time. When it was dispatched, they couldn't deliver to my flat stating that i'd put the incorrect address even though i hadn't

20 July 2026
Deporvillage logo

Reply from Deporvillage

Hi,

We are glad you received your order. We are very sorry for the delay and wanted to assure you that we have reported this incident to the shipping company to prevent it from happening again. Thank you for your understanding.

Best regards,

The Deporvillage team

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