City Beach Reviews 

I bought a squishy when I opened it the same day I haven’t even touched it. It was already popped and then exploded for me even squishing it.

Poor customer service!!

I ordered women’s shoes as listed on their website and used their own sizing chart.
Shoes arrived a size too big however could not exchange and could only repurchase and return. I ordered it on a sale but they would not honour the sale for the exchange.

Emailed customer service for help and they took no responsibility and said all adidas shoes are men’s sizing. However no where on the website does it say that. So what is the point in describing it as women’s, proving a women’s size chart when it is not accurate and we just need to be mind readers.

For the sake of $40 difference, they could have accepted how it was misleading. Now I will never shop at City Beach.

Ordered a pink Nike rucksack for my daughter for school. Didn’t arrive. Constant emails with excuses of flight delays! Utterly hopeless! No refund!

Bought my partner a jumper for her birthday. Bought well in advance encase there were any delays in international transit and paid extra to be safe if i needed to exchange sizing. Upon trying to return for another size i was declined instantly as it was outside there refunds policy. My partner then emailed explaining we were happy to pay any extra freight and we weren't looking for a refund just to swap size and were told bluntly no, they wont. Not my first time buying from this company but it will be my last!

Super fast shipping to the UK, Highly Recommended On-line retailer. Thanks

My order arrived when i was away on a short break, my delivery was chucked over my fence onyo the ground and was rained on for two days. When i got home the package including contents were saturated with rain water. When i complained to city beach i was told as the damage happened after a successful delivery they would not refund or arrange a new delivery. On what planet does that make sense?

Inconsistent sizing. Awful, long and very frustrating return policy. There is no “instant return” process despite this being promoted. Also extremely high tariffs (around 30%) despite them promoting that their are none on their website.

Terrible customer services. Do not order from this company. Dress arrived with the most horrendous smell. Refused to take responsibility and accept a refund for this.

Purchased a couple of items from them recently,for the very first time, quite expensive as well, however, one of them was small and I chose to Return it! Charged £8 for Returns! People be very careful buying stuff online as many online sellers now are charging Customers for Returns! The only problem is, you dont get to know or see this at the point of purchase,to make up your mind, one finds out later! Kinda like an ambush of Returns fee!

Paid for express shipping which was stated as between 2-3 days on their website. 3 days Later with no shipping confirmation, I enquired only to find out it hasn't even shipped yet. They stated I should also factor in 1-3 business days for it to be processed. This is misleading and should be automatically included into the checkout delivery estimates if that is standard. Misleading and frustrating as I had a timescale in which to receive these before my holiday! Avoid!

Absolute worst business in Australia. And the customer service follows the same suit. Be careful when purchasing through PayPal. Any other site that I've used PayPal to purchase from, allows you to review the order when you press the REVIEW ORDER button. Not city beach. They process the order without allowing you to review it. This is a scam. Even their advertising is misleading and I will be making a complaint to the authorities. They clearly take advantage of younger customers who wouldn't bother to chase up a return or refund.

I returned shoes that didnt fit properly. I put them back in the shoe box they came in and took them to the post office to return. The post office at some point put a sticker on the shoe box. City Beach then declined the return saying the box was damaged because of the sticker. They could have easily asked the shoe manufacturer for another box. I would have worn the cost for the new box. Instead they continued to decline my refund. Lazy and poor customer service.

Sent the wrong item and were incredibly rude when I tried to get it sorted. Absolutely shocking customer service. Based on the number of similar reviews, I’d strongly advise avoiding this company.

Product was faulty. Staff useless. Customer service non-existent.
Bag fell apart inside 3 nonths of use. Staff instore to busy on their phones, talking to friends or standing in front of mirrors. None of them new how to handle my return enquiry. Online returns no better. Refused to help me even after viewing photos of the bag. Stated I would escalate to ACCC, was asked to return the bag to them at my own expense. Finally issued a refund for the bag only. No the shipping fee. No apology. Will never shop here again

Great place to shop really helpful staff and great rewards when u jhave city beach reward club

Great price , only downside they take a week to get to uk , apart from that top notch, authentic Oakleys

Shocking website. Do not recommend. Took me all the way to checkout once i had filled in all car details before it told me that the item was out of stock. Not to mention their store. I see why people call it ‘Shitty Beach’.

Tried using the click and collect service, items not available in store after receiving email they were ready for collection. Asked for a refund staff in store advised they couldn’t help me had to request refund online. One week later no refund, told my refund would be complete in 24 hours. Terrible service

Ordered some t shirts for my son to take on holiday. Should have arrived yesterday. Contacted customer service who said they have a “technical” issue and that the order hasn’t even been dispatched. We fly on Tuesday so no chance they’ll arrive and he’s gutted. Also they said “we’ll be in touch with an update”… but when? Annoying when fast to take the funds but nothing is coming. No easy way to contact them either, just shoddy online forms.