City Beach Reviews 

I went in today and was trying on some clothes but because of the low range in size none of it fitted, so therefore I went to put it on the rack outside the change rooms and the lady their said “can you just put those thing were you found them.” She was so rude about it as well.

1st time using this company, purchased online, the website was frustrating as kept removing all items from the cart when I skipping between pages it kept clearing them. The payment process was glitchy, I tired multiple times to pay via PayPal ( three installments ) however it wouldn't let me use my u.k address even though I've never had an issue before so assumed the postcode couldn't have any spaces - after a few time of going in and out it eventually came up with an order number and signs of the payment going through, however when I checked with my bank there were 4 x pending payment withdrawals from city beach - WTF! I never gave authorisation 4 times, just the once there website is a joke, I need my money back in my account - not an overall pleasant experience, online shopping should be hassle free not stressful! Would not recommend as now I have to wait around for them to cancel the other three pending payments and my money to appear back into my account. SHOCKING!

I bought a pair of Nikes from City Beach online. After about two weeks of wearing them normally, the right shoe split along the side. Not scuffed, not dragged, a proper tear in the material.

I got in touch, sent them photos from multiple angles like they asked, and waited. They came back and said it looked like "accidental damage/wear and tear." Two weeks. Wear and tear. On a brand new shoe.
I've worn Nikes my entire life. This has happened to me a couple of times before with similar defects, and Nike replaced the shoe without any fuss. So I know what a manufacturing fault looks like, and I know how a company should handle it.

I explained all of this and pushed back. I suggested this doesn't comply with ACCC. Their response? They sent me a link to the ACCC complaints page and basically said go ahead and report us. Didn't offer to take another look. Didn't ask me to send the shoe back for a proper inspection. Just, here's the complaints link, good luck.

That really says it all. A shoe shouldn't fall apart after two weeks, and a retailer shouldn't shrug their shoulders when it does. Consumer Law exists for exactly this reason.

I would recommend buying direct from Nike next time. At least they'll actually deal with you when something goes wrong.

So after City Beach not sending out my order with every excuse under the sun. They finally sent me an email with a tracking number. I'm tracking it a week later and they say tracking number doesn't exist, I rang nz couriers, they told me it hadn't even been picked up from City beach. I strongly advise not using this company. This is the worst service I've ever had.

Very bad service. We bought a Needoh Dream Drop in blue and after waiting 2 weeks received a pink one instead and now they wanted me to pay £8 to send it back which the whole thing cost £11.99 they know people wouldn't pay £8 to get back your £3.99 I wouldn't so i call it lost but never buy anything from city beach again.

No help with a sentimental birthday present — absolutely disgraceful.

My sister passed away last week. We recently received her birthday present for my daughter, and I was trying to continue that sentiment by buying something she would have loved to give her — a simple bag for her upcoming birthday. That’s all I was trying to do.

I went to to purchase a bag that was advertised with 20% off. But their website is completely broken — the checkout just loops endlessly, going round and round with no way to actually complete the purchase.

I contacted customer service, explained everything, and asked for help. Instead of actually doing anything useful, I was told the item had “probably sold out.” At the time I was trying to buy it, it was clearly still showing as available — no warnings, no low stock notice, nothing. Just another excuse.

I asked for escalation. I asked for someone to actually assist me. Instead, I got the same copy-paste responses over and over again — like they couldn’t care less. No ownership, no effort, no resolution.

The only thing they offered? Increasing the discount from 20% to 25%. Completely useless when I still couldn’t even get through checkout.

Honestly, it felt like they went out of their way to not help. Dismissive, unhelpful, and completely indifferent — even after I explained the situation and why this purchase actually meant something.

I will not be shopping with City Beach again. If this is how they treat customers trying to make a meaningful purchase, they can keep their products.

Absolutely appalling experience.

I recently made a purchase during a promotion and unfortunately forgot to apply the discount code at checkout.

I contacted customer service straight away, while the promotion was still running, but was told no adjustment could be made.
While I accept it was my mistake, I was disappointed there was no flexibility or goodwill offered, even as store credit.

I’ve shopped here before and didn’t expect this level of inflexibility over a simple human error. It felt like a very rigid approach and not the level of customer service I’d hoped for.

Won't use the website again. placed an order. I did not receive a confirmation email and was kicked off their web page. When I got back on it said i hadn't placed an order. Very, very annoyed. Gave it a couple of days and was about to ask the bank to reverse the charge when I received an email saying the parcel was on its way, get your act together!

Was ready to spend a few healthy dollars at city beach Rockingham store but walked away with nothing. The service in this store is appalling (if any service at all). Not 1 member of staff acknowledged me at all & i was even made to feel like a bother when asked for assistance. Already a bitter taste in mouth but proceeded to purchase the several items I had then i get to the til & theres 1 person serving. There are 2 other staff members standing behind counter but when asked if they could put us thru was told they weren't allowed to serve us. What??? There were 3 customers infront of me & 2 behind. Myself & the man behind me both just put dumped our stuff & left store. What a disgrace. All kids working, where are the adults supervising these young kids??? Your clothing is highly priced, surely you can afford to hire some senior staff. Honestly this store is a joke, I will never step foot in a city beach store again.

Purchased a pair of Kustom thongs. Wore them twice, then left them on the deck for a day in the sun and the rubber soles shrunk to the point that they are unwearable. Contacted customer support and after numerous back and forths, they determined that it was 'accidental damage'. If you cant leave a pair of thongs in the sun in summer without them self destructing, theyve been made with the wrong materials and arent fit for purpose. Pretty disappointing.

Edit: I also let them know that I have the exact same model of thongs purchased 4 years ago, that have had the exact same treatment and have not had the same issue. They are very comfy, but now a bit tired, so that’s the very reason I bought a new pair. Clearly they have changed the materials used in manufacture, so I’m not sure how this cannot be classified as a manufacturing fault. Your thongs can’t handle the summer sun- do your board shorts dissolve in water?

And to make it extra laughable, following their ‘assessment’, yesterday they went to the effort of posting back my clearly unwearable thongs back to me in the post!

I’ve tried a couple of City Beach stores. Perhaps remove the “Beach” from the name. Not one single women’s surf/beach brand tshirt within three stores. Advertised online but returns/exchanges are difficult and need to try on. Just stick with Ringers Western (cult 🤮) or your “eshay/hoodrat” uniforms. Surf culture gone. Better to go to Surf Dive and Ski

I brought a $30 dollar pair of salty life thongs size 13 I went to my mates place and left them out side from sitting in the sun the thongs shrank from a size 13 to roughly a size 10 they don't fit anymore what a waste of money do not buy them at all $3 thongs from Kmart don't shrink at all so save yourself the coin and don't bother with them

Decent experience but staff could of been more helpful

I bought this bag and within 3 months, the first buckle broke off. I contacted CityBeach. They are not able to give a new buckle, a partial refund or a full refund as they are of the opinion that their products don't need to last more than 3 months. After several emails in which they asked for more proof of purchase, they responded they could not assist me, looking at the photo I sent in the first email , meaning the other 3 emails with more proof of purchase were unnecessary. So not only, no compensation, but also poor customer service unfortunately. unnecessary. So not only, no compensation, but also poor customer service unfortunately.

As you can see below, City Beach has responded and apologised, but does no attempt to solve the issue, which proves my point again.

They understand your frustration but dont understand your problem, as your direct contact is an a.i. with an iq of mentally challenged. Dont give yourself the headache, stay away.

Brought shorts online for my husband, 2 pair both the same brand both the same shorts and 1 pair is too small. I contracted city beach to get an exchange and they don’t except exchange for online orders 🤷🏼‍♀️ only off a refund while you’ve gotta pay $9.99 to return and get a refund. And suggest then you purchase another pair!!!!! I will never in my life shop with this shop again, there customer service and customer satisfaction is unexceptionable.

I placed an online order on 26/12/25 and on 3/1/26 followed it up as I have the confirmation email that I had paid for express shipping. Only to be notified that there had been a “technical error” of which I was not notified at all and the order hadn’t done through despite me receiving a confirmation email of the order having gone through.

Don’t use their online ordering!

Do not EVER go to Macquire Centre City Beach. First, the attendants have no clue of what they are selling. I brought a biquini - Topanga Fiesta - that I bought the wrong size in another shop, I mentioned that to the attendant, and in stead of checking in the systen, she spent 5 minutes saying "wow I have never seen this one here" and seemed very lost. Then, later after I tried 6 pieces of biquinis, I was ready to take all of them home, and exchange my wrong size one. At 1515 today (2nd of January) me and other people full on clothes in our hands, queueing to pay, and we see 3 teenagers more lost than anything in the World at the till, and no one being able to buy anything (they couldn't login or look for products, no idea), they looked so shy and lost, only one staff seemed keen to at least try to solve issues, the girl with long curly hair... I felt sorry for all of them to be put in such a stressful position and I felt angry for not being able to buy anything and stay in the queue forever for nothing. I ended up leaving, and I wasted in total almost 2 hours to be here, try clothes and not being able to take any clothes home as the staff are not able to work at the till either. Very sad. I will never be back to this shop in particular. They need a supervising experienced adult or teenager.

I am absolutely disgusted about the conduct of the store manager and staff at the City Beach store located in Logan Hyperdome. This incident occurred on 27 December 2025 at approximately 2:00 pm. The manager involved was Ocear.

During our visit, my partner calmly mentioned that an item appeared to be marked at an incorrect price. Ocear then approached and stated that my partner’s tone was rude towards her staff. I advised her that this was simply his normal speaking voice and that he had not been rude or aggressive.

Following this, Ocear became rude towards me. I explained that there was no need to speak to customers in that manner; however, she continued to argue with me and escalate the situation. She then accused me of swearing and being rude, which is untrue. At no point did I swear at her. The only person swearing during this interaction was Ocear herself.

Ocear then told me to “get out of the f**king store,” stating that there were children present. This was extremely inappropriate, particularly given that she was the one using offensive language. Additionally, two other young female staff members also behaved rudely, swearing and repeatedly telling me to get out of the store.

The behaviour displayed by Ocear and the staff involved was aggressive, unprofessional, and completely unacceptable. We were made to feel embarrassed, uncomfortable, and unfairly accused, despite remaining calm throughout the interaction.

As customers, we expect to be treated with basic respect and professionalism. This experience was extremely disappointing and does not reflect acceptable customer service standards. I believe this matter requires serious review.

I have no problem with City Beaches products or the staff but what I do have a massive issue with is the ridiculous queues in both their Greenhills and Charlestown stores. Not just Christmas and sales but any weekend day the wait times are ridiculous. I once waited 40 minutes on a normal Saturday and they didn’t even have all the tills open. This isn’t an isolated incident, so much so that I just don’t bother shopping in store anymore. I have a disability and am unable to stand in a queue that long and nor should I have to. Speak to other people queueing and they all same the same thing. It’s a shame as I do like their stuff but no item is worth that kind of wait and non of the other stores seem to have that problem. Have more tills built in store and do better for your customers otherwise like me you will lose your business to other stores that manage the queues a lot better.