Brevo Reviews 

I made a real hash and managed to delete my account - I reached out to Brevo and they retrieved it for me. Such a huge relief!
Isabella dealt with my issue quickly and I am so grateful!

They have the worst customer support I've ever seen. Their support center has absolutely disgusting customer service. They don't listen to you at all and just keep running you around in circles. They couldn't validate my account for a whole month (!), despite me following their instructions—why demand action from me if you're not going to help?

“Within two minutes of signing up, Braveo suspended my account. After I contacted support, they simply refused to let me have an account at all. After doing some research, it turns out they do this to a lot of people. Absolute waste of time. I got set up with another provider in minutes with zero hassle. Avoid.”

I had a security incident that temporarily affected my account. The Brevo support team responded quickly, reviewed the technical information I provided, and guided me through the required security steps. After completing the investigation and implementing the recommended security measures, my account was revalidated promptly.
The communication was professional, clear, and helpful throughout the entire process. I especially appreciate the careful review of my case and the efficient support I received.
Thank you to the Brevo team for the excellent customer service.

wasted my time getting setup: account got suspended on creation: add to answer some moronic questions (took over 24 hours to get them from CS) before being able to do anything ; once i was supposed to be all good, it transpired that although emails appeared to be sent, they were getting soft bounced by hotmail or gmail. I gave up and switched to AWS SES, it's working like a charm and no headache or mickey mouse process

For a long time my emails kept landing in spam, which was a real problem for my business. After connecting my domain to Brevo, they finally reach the inbox. The free plan is generous enough for my needs, and the setup was straightforward. The support was excellent too: when I needed them, they answered and solved everything quickly. Genuinely happy with the result, highly recommended for anyone struggling with email deliverability.

I'm a Brevo affiliate through PartnerStack. My commissions have been sitting in "pending approval" since April 8th, over $200 that I simply cannot withdraw. Their own program states validation takes about one month. We're now in July. That's 3 months of silence.

I've sent three separate emails to their partner support. Zero replies. Not even an acknowledgment. Let that sink in: Brevo's entire business is email communication, and they can't be bothered to answer three emails from one of their own partners.

I held up my end of the deal, I referred paying customers to them. They took the revenue, and now they're sitting on the commissions they contractually owe, hoping affiliates will just give up and go away.

If you're considering joining Brevo's affiliate program: don't. Promote a company that actually pays its partners and answers its inbox.

Brevo, my commissions have been pending since April 8th, three emails sent between April and July. You have everything you need to find my account. Respond here via Trustpilot and I'll gladly provide my partner reference privately.

Hey, I ma you client with a payed profile, but recently there is no way o contact you.I received no reply to my Customer clieet request. It feels like your service is virus freindly..each time i send a newsletter i receive spam fishing letter and spam is pouring over my head on my website as well. I would like to see what you guys are during in order to prevent malware and in cas you do nothing id better use different service.

Sunk Before Even Getting Started. I admit I was swayed by Wordpress' recommendation of brevo and the 4-5 star reviews I saw here on TrustPilot. However, I learned today that I'm being accused of either spamming or violating the terms of use policy (I was directed to review them & "wished all the best"). Not sure when this was apparently decided, since I've not once been able to get a verification code sent to my mobile phone from the jump. From the email I received there may have been some intentional block from my getting the verification code. Again, because I am being accused of wrongdoing. Never mind, that I have NO idea of what they're talking about. I have a new business & new website I wanted to set up email services for, using Brevo. I'm still very confused & am greatly disappointed, but glad I learned Brevo cannot be trusted. I'd have been very upset to have my new business & the reputation I want to build jeopardized so flippantly & disrespectfully (because, yes, this feels very disrespectful).

update: If you're new & considering brevo...check the 1s & 2s (reviews), their dates, & brevo's responses...then, govern (meaning protect what goals/plans you have), accordingly.

I was using Brevo for a while, I advice my clients to use it so they use Brevo and pay for it.

I created an account for myself (for development), configured everything and the account is blocked with no reason (I didn't manage to send a test)

I contacted Brevo and no answer for more than a week, hopefully is not a client account, but is unaceptable the company support doesn't answer the emails.

I'm changing to provider that respect clients, and my clients are in the process to move to other providers too.

Horrible experience with Brevo and support team doesn't exist

Brevo has been very useful for sending transactional emails from my personal systems. The SMTP/API setup is simple, reliable, and easy to manage.

I recently needed support for an account review, and the team handled it quickly and professionally. After a manual review, my access was restored without issues.

Good platform and good support.

The prices are good, the service was also nice. Yet some stuff have restrictions.

As a large Danish company, we chose Brevo expecting a professional email marketing platform with competent support and clear guidance. Unfortunately, our experience has been the exact opposite.

Our account has been suspended multiple times, despite the fact that we continuously worked to improve our email performance and followed every recommendation we received. Instead of constructive dialogue, we were met with arrogant and dismissive support.

What was most frustrating was the complete lack of guidance. We repeatedly asked for specific targets regarding acceptable bounce rates and unsubscribe rates, but Brevo never provided clear benchmarks or measurable requirements. Instead, our account was repeatedly threatened with closure and eventually suspended again, without meaningful explanations or a realistic opportunity to resolve the issues.

It is important to emphasize that **all of our contacts are collected legally** through double opt-in. Every subscriber has actively signed up via our website, social media campaigns, or quizzes. We do not purchase email lists, nor do we send unsolicited emails.

We expected a partner that would help us improve our deliverability and compliance. Instead, we experienced:

* Arrogant and unhelpful customer support.
* No practical guidance on reducing bounce or unsubscribe rates.
* Repeated account suspensions despite making significant improvements.
* No clear performance thresholds or transparent policies.
* No willingness to listen, advise, or support us.
* Repeated threats of account closure with little or no explanation.

For a company that markets itself as a professional email marketing solution, this level of customer service is simply unacceptable.

We absolutely cannot recommend Brevo to businesses that value transparency, partnership, and professional support. There are many other email marketing providers that genuinely work with their customers instead of against them.

BAD. Mis sold. Misleading. Paid over £100 on sign up, didn't use the plan at all and within an hour contacted them to cancel and get a refund and they have not agreed to refund me yet. Beware.

Been really using this effectively and still under mainly the free subscription. It's giving me a chance to grow my business in a solid tool that I know will be perfect once we grow bigger.

Helped me to solve a verification problem and finally I did it. Thank you so much!

The product is working the way we expect it to work.
The support team was responsive and helped us to overcome some initial issues.

Got suspended the min I opened my account. No reason was given, just "we can't validate your account, and we can't tell you why, good luck"

The only reason I write this review is to get some attention on this, as it doesn't seem to matter to the support team.