Zoho Reviews 

6,040
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 643 reviews, reviewers had a great experience with this company. Customers consistently find the system easy to use, describing the user experience as smooth and straightforward for managing various tasks. Many people appreciate its reliability and user-friendly interface, especially for social media management. The platform is highly praised for centralizing social media efforts, making scheduling posts, analytics, and overall organization much simpler and more efficient. However, some customers also noted significant issues with customer service, reporting that support is often unresponsive, difficult to reach, or provides unhelpful replies. People experienced long delays in getting responses, voicemails, or tickets that went unresolved. Additionally, a few other people also felt that some aspects of the service or website could be clunky, difficult to navigate, or not automated as expected.

What people talk about most

User experience

Clients share positive opinions on user experience, with many finding the platform intuitive, easy to use,... See more

Social media

Consumers express high satisfaction with social media management tools, highlighting their ease of use and... See more

Customer service

Customers had negative experiences with customer service, with many reporting that support is practically... See more

Website

Users describe ambiguous interactions with the website, with some finding it user-friendly and efficient for... See more

Service

Customers consistently note ambiguous experiences with service, with some praising its ability to manage... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really good system, easy to use. Only giving 4 stars as wish there was a plan for more than 1 brand but with collaboration and fewer channels, for a reasonable price.

Rated 4 out of 5 stars

Easier to use compared to Buffer. Also, the note feature was a game-changer for my team to plan ideas for a particular day and we can brainstorm.

Rated 3 out of 5 stars

The Contacts tool is terrible. We're using the Workspace and Email specifically. As the Email system depends heavily on the Contacts tool, without a solid contact management system, the entire email... See more

Rated 3 out of 5 stars

I cancelled my Mail Lite account weeks ago. I requested on several occasions that ALL my data (you know, Billing Details etc) be removed from their systems. I followed Zoho''s own proced... See more


Company details

  1. CRM Provider
  2. Business to Business Service
  3. Computer Accessories Store
  4. Web Collaboration Platform

Information provided by various external sources

Zoho offers a suite of online web applications geared towards increasing your productivity and offering easy collaboration. Zoho's online office tools include a word processor, spreadsheet application, presentation tool, hosted wiki, notebook, CRM etc


Contact info

3.9

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.9

All reviews

(6,040)

667 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I feel a bit guilty as I've used the…

I feel a bit guilty as I've used the mail service for literally years now and haven't paid a dime. Its pretty dang reliable and so I thought at least I'd come here and donate some free kudos. I'll probably upgrade when I hit my limit some day but for now I'm still on the free tier. Thanks!

20 July 2026
Unprompted review
Rated 2 out of 5 stars

Pathetic service

I used it for my classes. Paid for the subscription and got thoroughly disappointed. The meetings end abruptly (i guess it just crashes), leaving a bad taste in customers.

It is also extremely poor in its recording. The audio lags terribly (almost by 30-40 seconds sometimes).
I am switching to google meet. I thought zoho was an affordable option but no, affordability shouldn't mean we compromise with customer satisfaction.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

it has been game changing

it has been game changing . Easy to upload and you can see what is happening across ll platforms at once. If you are posting you should have zoho

18 July 2026
Unprompted review
Rated 2 out of 5 stars

Hoplessly confusing support pages - cancellation almost impossible.

Hoplessly confusing support pages. Support practically not exisitng. Never got a second email address working after buying the workplace one and domain. Cancelling the workplace subscription after almost completing one year took me one more than 30 minutes with a message I had to delete the "extra user" first. I ultimately had Zoho blocked for any future payments from my CC provider as to avoid future loss of time dealing with this impossible company. There are way much better and user friendly alternatives to Zoho.

17 July 2026
Unprompted review
Rated 4 out of 5 stars

Better than most!

Really good system, easy to use. Only giving 4 stars as wish there was a plan for more than 1 brand but with collaboration and fewer channels, for a reasonable price.

17 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not recommend

We were sold Zoho upon describing our business requirements with a Zoho representative.
Upon subscribing, it was identified that we could not directly link the product to other software's that we use (which we're promised to us as being a seamless link to Zoho).
To rectify, we had to purchase a secondary subscription to Zoho Flow, which we were happy to do if it provided the required interface between software products (again, we were promised this would work).
Since doing so and due to multiple unanswered emails and contacts points to the Zoho 'service' team, we have needed to engage a third party consultant to assist us in setting up and linking Zoho. They too, could not get the set up or link to operate.
We have now sent over 10 technical assistance requests for assistance to Zoho, all of which have been met with zero response.
We sent a cancellation request, which ironically, was met with an immediate response with their customer retention team (at least they respond, unlike the so called service team), asking how they can keep our business. All that's required is for the product to work and operate as promised.
Wer are now not receiving any responses again from Zoho with regards to how to cancel or arrange a refund for this inadequate product.
We would definitely not recommend Zoho or Zoho Flow for any business!

15 June 2026
Unprompted review
Rated 5 out of 5 stars

It has saved me so much time and energy!

It has saved me so much time and energy because I can post to multiple platforms at once. It is very intuitive and easy to use and I can't imagine doing social media without this platform in the future. I think it's really important though that they improve the file uploads so that you can upload the highest quality videos in future.

15 July 2026
Unprompted review
Rated 3 out of 5 stars

Good

A lot of options; it should be easier to use.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

Zoho Social helped my business social media management

It has helped me to manage and schedule my brand's social media posts. I can schedule posts in advance - weekly or monthly. I can integrate with and upload multiple posts to multiple social media channels at once. The performance is good, as I can upload different formats - posts, photos, reels. Then, I can even customize the posts. For example, customizing the Cover of Reels, instead of choosing a Frame Cover.

14 July 2026
Unprompted review

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