Wonderful support experience. Aras provided perceptive/human critical thinking whereas the AI assistant seemed to be giving more generalized responses. The solution may have been in the AI support mes... See more
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Company details
- Web Hosting Company
- Business to Business Service
- DNS Provider
- e-Commerce Solution Provider
- Website Designer
About Hostinger
Written by the company
About Hostinger
We’re proud to say that we’re currently the fastest-growing web hosting company in the world. Launched in 2004 and headquartered in Lithuania, we’re now home to over 4 million customers around the world and more than 900 employees.
We’re dedicated to making online success possible for anyone with fast hosting technology, AI-powered Website Builder and user-friendly control panel.
Our products
Hostinger provides everything you need to create, launch and grow your website in one place including:
Web Hosting Managed WordPress Hosting Managed WooCommerce Hosting Agency Web Hosting AI Website Builder Domains
Why choose us for your website?
We’d love to help you write your online success story—and when you choose Hostinger, you can enjoy:
- Fast, free, easy migrations.
- Speedy customer support in 10+ languages, available 24/7.
- Free domain name registration.
- Data centers all around the world located across Asia, Europe, North America, and South America.
- A vast knowledge base of in-depth video and text-based tutorials.
- LiteSpeed Web Server Technology for 4X faster websites.
- One-click WordPress installation.
- 99.9% uptime guarantee.
Say hello or ask a question
Email: support@hostinger.com
How to contact us?
Written by the company
- Three. Two. Online
- We provide our clients with an all-in-one website solution so they can learn, create, and grow without boundaries. From easy to expert, we offer products and plans for website owners at every experience level.
- Whatever you do, it’s better with a website
- Your website is an extension of you. It’s where your vision comes to life and it’s our mission to make launching your idea online as smooth and simple as possible.
- With you every step of the way
- From choosing your domain to building your dream website with AI—and everything in between—we’re in your corner cheering you on with 24/7 customer support.
Contact info
61 Lordou Vironos Street, 6023, Larnaca, Cyprus
- support@hostinger.com
- hostinger.com
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I wanted to share some feedback about domain name server issue
I wanted to share some feedback about the support I received from Amber.
I had been stuck on a confusing domain connection issue since two days before, going back and forth without much progress. Today, Amber took the time to actually dig into the problem, identified that my domain was linked to another unrecognized Hostinger account, and manually verified my ownership and released the domain so I could finally connect it properly.
She was patient, clear in her explanations, and genuinely helpful throughout — turning a frustrating, confusing situation into something I could actually understand and resolve. I really appreciate the support and wanted to make sure this was recognized.
Thank you, Amber!
I've had a great experience with…
I've had a great experience with Hostinger. One thing I really appreciate is the excellent performance of their WordPress hosting. My landing pages load very quickly, which has made a noticeable difference to the user experience.
The platform is beginner-friendly, easy to manage, and setting up WordPress was straightforward. As someone who runs online masterclasses and landing pages, having a fast and reliable website is very important, and Hostinger has delivered consistently.
Overall, I'm very happy with the service and would recommend Hostinger to anyone looking for reliable WordPress hosting with excellent page speed.
support was helpful
easy going user friendly
Easy setup and good communication, great value
Easy setup and good communication. I was able to arrange a face to face online meeting to get more information prior to taking out a web site subscription. By far and away the cheapest option and the interface is perfect for a complete newbie like me. Our Bushcare Website is going well.
Great Experience
Great Experience, detail of amount should be shared when automatic renewal is being processed.
Originally
Originally, I thought it was second to none. The more I use it, audit for SEO, AI crawling, Google sitemap, and various other technical issues, Hostinger is the most ridiculous thing I've ever had. I ask to fix broken URLs, and Hostinger replies saying it has been fixed, though it has never been fixed. It keeps me charging hundreds of dollars. You barely get help. It seems a good beginning, but technically it is very far from being good.
I had a great experience with Hostinger…
I had a great experience with Hostinger support, especially with Aisyah. She was very helpful and understanding throughout my refund issue. She listened to my problem, checked everything carefully, and helped me get a proper solution. I really appreciate her support and professionalism. Thank you Aisyah and Hostinger team for your excellent service.
Good Solutions
Fandy was amazing and fixed my website
Fandy was amazing and was able to help clear up my situation very quickly while explaining to me what happened. I now have a clean website and I can finally rest easy.
No Meaningful Response to Copyright Infringement Report
Hostinger's Abuse Team has repeatedly responded with automated or generic replies instead of properly addressing our copyright infringement complaint. The reported website is using our original copyrighted project photographs without authorization and presenting them as its own work. Despite submitting detailed evidence, we have not received a clear or substantive response, and the issue remains unresolved. We respectfully request a manual review by Hostinger's Legal or Compliance Team and a meaningful response to the evidence we have provided.
Hostinger is the best, you don't need anything else
Hostinger is the best web hosting provider; it offers many tools for web development, and its graphical interface is very intuitive and user-friendly, with excellent technical support.
My domains were seized without explanation or a way to transfer them
Hostinger company blocked my account where i had arrownd 20 domains registered high valued domains which i own them from 5-7 yeats and i worked alot to inencrease my business, they blocked my account wothout notice , no explanation provided i asked them why they blocked and they say my domains flagged internally as high risk because is iptv domains …. i asked if they got a report or court order and they told me no they don't and they say they can't provide more details in order to protect ussers integrity and internal security.... this is a joke and massive abuse!!!! don't trust to put your hosting or domains in their hand they don't care about my intellectual property as my domains are owned in my personal name !!! i asked to give me transfer code to transfer my domains to other domain registrar and they not allowed, they seize my domains abusively. They only given code to transfer for 4 domains which has no value, the rest are seized by them, and as explication they telling me that domains are iptv domains and they are not allowing to transfer because they judge my domains are not respecting general terms of service, i asked them
to provide exact link or exact explanation of terms infringement, and they didn't proceed anything, i made a research and identified many iptv sites are registering domain in hostinger and they also use hosting with them i made a list and reported to them, after that nothing happened, they only closed my account no others! they did massive abuse and damage to my legitimate businesses. as I understand from this situation they are my competitors in the same of my businesses and they forced me to go offline by seizing my domain abusively. Don't trust this scam company!!!! they buy positive reviews don't trust in theyr 5 star positive reviews these are purchased reviews, in order to fool you to trust them. I made a complaint against them and it is ongoing, I promised I will not let this end here. i will trigger multiple channels to disable theyr license to sell domains, everyone will be affected.
Love everything about it.
Amazing support from Dev at Hostinger
Amazing support from Dev at Hostinger! I had a complicated issue with my domain being stuck on an old expired account after a migration, and Dev patiently investigated, released the domain, connected it to my new hosting, and even got the SSL working — all in the same chat. Very professional, clear communication, and genuinely helpful. Highly recommend!
I was told to get lost: Hostinger charged me for services I didn’t authorise, ignored my upgrade, and made the refund process unnecessarily difficult
I upgraded my hosting plan with Hostinger a few weeks ago. The upgraded plan includes free business email, and I had already turned off auto‑renewal for my old Starter Business Email subscription over a year ago. Despite this, Hostinger still charged me for nine separate email renewals totalling $56.67 USD, even though I was no longer on the old plan.
The charges were:
8 × $5.73
1 × $10.86
These payments were taken without authorisation, and after my upgrade. Their system should have moved me to the new plan and stopped the old email subscription, but it didn’t.
When I contacted support, I repeatedly explained:
My subscriptions were already off
I upgraded weeks earlier
I should not have been billed for the old email plan
I suffered currency‑exchange losses because of their system error
Instead of acknowledging the mistake, I was told the charges were “separate yearly renewals” and that upgrading “does not automatically cancel or merge existing standalone email subscriptions.” This was repeated over and over, even though the issue was clearly caused by Hostinger’s system failing to link my upgrade to my existing services.
I asked for compensation for the currency‑exchange loss caused by their error, but was told they “can only refund the exact amount charged” and cannot compensate for losses caused by their system malfunction.
Throughout the conversation, I had to repeat myself multiple times because the AI assistant (Kodee) and the human agent (Aisha) kept giving the same scripted responses, telling me to “submit refund requests through Paid invoices” even after I explained the situation clearly.
At one point, I was even asked whether I wanted to cancel my entire hosting plan — simply because I asked for a refund for charges that should never have happened in the first place. This made me feel like Hostinger was more interested in closing my account than fixing the issue.
Eventually, after long back‑and‑forth messages, Hostinger agreed to refund:
The hosting upgrade
The wrongly‑charged email renewals
My domain purchase (assamme.net), which they admitted is “generally non‑refundable” but would be refunded as an exception
But even then, I was told that I must initiate the hosting refund myself through hPanel, while they would only process the domain refund on their end.
Summary:
Hostinger charged me for services I did not authorise, ignored the fact that my subscriptions were off, failed to link my upgrade to my existing services, and made the refund process slow, repetitive, and frustrating. I had to fight for every refund, even though the issue was caused by their own system. I’ve now requested full refunds and will be taking my business elsewhere.
All I wanted was the charges for the email wrongly take refunded. I ended moving to a new hosting company.
It's easy to use and affordable
It's easy to use and affordable, and websites don't go down.
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