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Hostinger Reviews 

70,502
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 14,408 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the support team and staff for their professionalism, helpfulness, and quick issue resolution, often highlighting excellent guidance. People find the services reliable, with high uptime and fast server performance, making website creation and management straightforward through a user-friendly interface and intuitive hPanel. However, some people mentioned difficulties connecting with a live support representative, feeling that AI assistance was often insufficient. Additionally, a few customers reported issues such as accounts being blocked or domains becoming inactive, which caused disruption.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness,... See more

Staff

Reviewers mention positive feedback about staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Customers generally report positive experiences with the service, highlighting friendly and professional... See more

Website

People report ambiguous experiences with website functionality and management. Many customers praise the ease... See more

User experience

Clients share positive opinions on user experience, with many praising the platform's ease of use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderful support experience. Aras provided perceptive/human critical thinking whereas the AI assistant seemed to be giving more generalized responses. The solution may have been in the AI support mes... See more

Rated 5 out of 5 stars

Hostinger is awesome. I never leave reviews, but I've been using them for over 4 years and everything just works. Customer service actually answers, when I needed a charge refunded they didn't make it... See more

Rated 5 out of 5 stars

What made your company great was because they provided me an efficiency and excellent guidance, which enabled me to create a professional website for my publication. With their step-by-step support, I... See more

Rated 5 out of 5 stars

If I could give Fatima 15 stars, I absolutely would! She was incredibly helpful, completely cleared up our concerns about our active Outlook emails, and provided the perfect, safe solution to reset ou... See more


Company details

  1. Web Hosting Company
  2. Business to Business Service
  3. DNS Provider
  4. e-Commerce Solution Provider
  5. Website Designer

About Hostinger

Written by the company

About Hostinger

We’re proud to say that we’re currently the fastest-growing web hosting company in the world. Launched in 2004 and headquartered in Lithuania, we’re now home to over 4 million customers around the world and more than 900 employees.

We’re dedicated to making online success possible for anyone with fast hosting technology, AI-powered Website Builder and user-friendly control panel.

Image Placeholder
Our products

Hostinger provides everything you need to create, launch and grow your website in one place including:

Web Hosting Managed WordPress Hosting Managed WooCommerce Hosting Agency Web Hosting AI Website Builder Domains

No-code Web App Builder

Why choose us for your website?

We’d love to help you write your online success story—and when you choose Hostinger, you can enjoy:

  • Fast, free, easy migrations.
  • Speedy customer support in 10+ languages, available 24/7.
  • Free domain name registration.
  • Data centers all around the world located across Asia, Europe, North America, and South America.
  • A vast knowledge base of in-depth video and text-based tutorials.
  • LiteSpeed Web Server Technology for 4X faster websites.
  • One-click WordPress installation.
  • 99.9% uptime guarantee.

Image PlaceholderSay hello or ask a question

Email: support@hostinger.com
How to contact us?

Written by the company

Three. Two. Online
We provide our clients with an all-in-one website solution so they can learn, create, and grow without boundaries. From easy to expert, we offer products and plans for website owners at every experience level.
Whatever you do, it’s better with a website
Your website is an extension of you. It’s where your vision comes to life and it’s our mission to make launching your idea online as smooth and simple as possible. 
With you every step of the way
From choosing your domain to building your dream website with AI—and everything in between—we’re in your corner cheering you on with 24/7 customer support.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

71K reviews

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4.7

All reviews

(70,502)

21,803 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

When you have a problem,the AI bot will…

When you have a problem,the AI bot will waste your time.

20 July 2026
Unprompted review
Hostinger logo

Reply from Hostinger

Hey there!

We tried to locate your account, but couldn't find it with the details provided. To sort this out, we've sent you an information request — once you reply, we'll investigate and help you as soon as possible. We're here for you, so don't hesitate to get back to us!

Best regards,
Karolina from Hostinger

Rated 5 out of 5 stars

Request was Submitted by Enobong for the refund of auto domain renewable charge

Hostinger had deducted INR 4137 for the renewal of my domain as the auto-renewal was by default on by the Hostinger when i bought the domain first time. As per refund policy, they were not agree to refund. But when i requested again and again to customer support agent named Enobong, she requested to her Supervisor and submitted refund. She said "The Billing team will process it within 1–2 business days. Once it's on its way, please allow 5–15 business days for the funds to be returned to your original payment account. She is very humble and helpful. May God bless her with all the success and happiness she deserves.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Support from Rodrigo

Rodrigo was very helpful and took the time to fully understand the issue instead of making assumptions. He was patient throughout our conversation and, once he understood the rendering problem, he confirmed that it appeared to be a bug on Hostinger's side and escalated it to the engineering team.

For the past three weeks, my goal has simply been to have an engineer investigate the article rendering issue. Rodrigo is the first representative who fully understood the problem and made that happen.

I really appreciate his professionalism, patience, and willingness to continue working with me until we reached the appropriate next step. Thank you, Rodrigo!

20 July 2026
Unprompted review
Rated 4 out of 5 stars

Hostinger is a good service

Once I learned how Hostinger works to develop my websites, it is a very good service. Most of it is very straightforward in its application.

I use it primarily for our congregation's website and a personal website for biblical studies and other related material.

20 July 2026
Rated 2 out of 5 stars

Support Needs Improvement

I found the support to be frustratingly slow and often unhelpful. It took ages to resolve my issue, which was really disappointing.

18 July 2026
Unprompted review
Hostinger logo

Reply from Hostinger

Hello there!

Thank you for your feedback. It helps us improve our services and create a better experience for our customers.

We couldn't locate your account on our end, so we've sent you a request for your contact details. This will help us find your account and look into the issue you mentioned. Please reply whenever you have a moment!

Best regards,
Karolina from Hostinger

Rated 5 out of 5 stars

100 percent satisfied

I've had a great experience with Hostinger. I moved a clients services first, and I was so impressed I moved my own. The built in AI management and support tool has been a huge help. Even with the difference in needs with my client, and my business, I have found Hostinger to meet all our needs 100%

20 July 2026
Rated 5 out of 5 stars

Yvette, You are a Gem

I was stuck in something and project was delayed. I tried multiple ways to fix it but I couldn't do it. Spoke with Yvette via chat and she helped fix everything. She has been patient and took time to understand everything. Eventually she resolved the issue which resulted in completion of the project for my client. Yvette, you are a star and amazing help

20 July 2026
Unprompted review
Rated 1 out of 5 stars

I am having a terrible experience with…

I am having a terrible experience with hostinger and its agents. I would like to warn people seeing this that do not ..especially as a beginner, use the AI theme. Hostinger will advertise as it is easy and very useful for the user , but in the long run, when you the theme updates etc, you will come across problems that agents won't help you at all, now you have wasted your money and time setting up your website that could stop working at any time.. terrible service and agents that dont bother to follow up. This is my SECOND complaint about this, nothing has been done. No agents have been assigned specifically for the AI theme users. It is not easy, it is not good for the long run and yes you will have to pay extra in the long run by outsourcing a different developer from a different platform. DO not use the AI theme.. its not easy and it is a waste of time in the long run, if i could give 0 stars, I would.

20 July 2026
Unprompted review
Hostinger logo

Reply from Hostinger

Hello Boikgantsho,

Thank you for taking the time to share your concerns — we truly appreciate it, and we're happy to shed some light on the situation.

When you reached out a few weeks ago, our specialist worked through the issue with you and escalated the details to our technical team for further investigation. Following that, our team identified the root cause: the WordPress Navigation block had been removed, which is what triggered the issue. A follow-up email with these findings was sent your way.

If anything is still unclear or you'd like further assistance, just reply to our team's last email — the conversation will continue right where it left off, and we'll be glad to help!

Best regards,
Karolina from Hostinger

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