GetResponse Reviews 

expensive and impossible to cancel. Pretty sure what they do is against EU directives on cancellation policies. I'm on the 99 euro 10k plan, and for the last two months they charged me nearly 200 euro per month for a garbage service that is outdated and way overpriced. Do not sign up with them, they are annoying to get rid of and there are so much more, more able and affordable, email marketing providers.

We have been a customer for many years, and I would like to take a moment to appreciate the support team.

The level of support is genuinely very high: fast, efficient, clear, and patient. What is especially important is that this is not a one-time experience. We have received this kind of professional support many times over the years.

It makes a real difference.

Get response support is second to none. There is always someone who can answer a question, support you in trying to figure out how to do something, and the software just works. Greatly appreciated!!

The customer support is fast and helpful.

Amazing and very helpful customer service. Resolved request quick

GR support is so fast!! Never a wait. And they always fix the problem. Been using them for years!!! Thank you, Kris

I was getting contacts on my list and realized my autoresponder wasn't sending emails to their inboxes. I panicked, but Monika helped me very quickly. She gave me video tutorials on solving the problem right away: assign an autoresponder to new and existing contacts.
She was so helpful!
Thank you a ridiculous amount!!!

amazing support, very patient. super happy.

Very quick, accessible assistance!

Andrew was very helpful and even made a personalised video showing me what to do. I was a little surprised that the 'date subscribed' wasn't available by default, but that's not Andrew's fault, and he was prompt, helpful and polite.
Then, when I still couldn't follow the instructions, Klaudia used Andrew's video and applied it for me.

Absolute technical failure – Avoid for B2B operationsI strongly recommend against licensing this platform for your business. We purchased an annual license to manage our email marketing campaigns, but the service has been a complete disaster from the start. Specifically, the platform is so unstable that the home page fails to load. It has been over two months since we contracted the service, and we have been unable to send even a single campaign due to these persistent technical barriers. Despite the service being non-functional since day one, the company refuses to issue a refund or offer any compensation for the significant disruption this has caused to our professional workflow. In the B2B sector, reliability is non-negotiable, and this tool fails to meet the most basic requirement of any web-based software: a functional interface. Save your company the trouble and investment. I suggest looking at alternatives like Brevo, Mailrelay, or Mailchimp. At the very least, those platforms fulfill the basic promise of loading correctly and allowing you to work.

Site support is very helpful. It took about five minutes to resolve my issue.

Just the time and patience to help a non-tech person with tech things.

How Daisy in the Customer Success team made sure that everything was well structured in the automation flow and revising the case understanding the context of the issue plus providing the ideal solution

Program is the best in the industry, Service is outstanding. AI is way above average.

The agent was very helpful but my issue is still not resolved. My domain is not being added to GetResponse, its an issue on their end, and there is no resolution in sight.

GetResponse is very user friendly. It's easy to navigate and design the emails, landing pages to meet my marketing needs. Adam is very helpful as to answering my questions and providing me useful information about best practices and demonstrating clever features to make my work more effective. Thank you!

great support! really appreciated