Bloomingloft Reviews 

Avoid this company.

Bloomingloft advertises delivery times that it simply does not meet. Once you’ve paid, the delays start, delivery dates keep slipping, and you’re left chasing updates with no certainty about when - or if -your order will arrive.

The most concerning part is their approach to cancellations. Despite repeatedly failing to deliver within the promised timeframe, they attempt to charge customers a substantial cancellation fee if you can’t wait multiple months for the delivery. In other words, you bear the financial risk of their operational failure to deliver. If a retailer cannot deliver what they promised, customers should not be penalised for cancelling.

Customer service is almost nonexistent - almost all of my emails go unanswered and no one seems to know where anything is.

This has been one of the most frustrating online shopping experiences I’ve had. I would not trust Bloomingloft with a significant purchase and would strongly recommend buying from a retailer with reliable stock, realistic delivery times, and fair treatment of customers.

Giving 1 star only because there's no option for 0. I called customer service to find out when my product would be delivered, since the app showed no date or updates. The representative was shouting at me on the phone, practically calling me stupid for not knowing that deliveries to Switzerland take 2 weeks. When I suggested they consider adding an estimated delivery date, I was told, "I can pass this on to my supervisor, but it's all clearly stated on the website." I will not be ordering from this website again.

If I could rate this company no stars I would. I ordered chairs which were due to arrive in January after 2 weeks with no information I called to confirm where they were. I was told they would not arrive until March. I cancelled the order and to date (July) they still fail to return my money despite multiple emails and phone calls. Avoid ordering from here, it’s a complete disaster.

i have ordered a mirror mid april and 3 month later i still have no news. They don't reply to my multiple emails and nobody answers the phone. it is a true scam and don't know what to do to get my money back! avoid this webshop !!!!!

avoid this website. I waited 3 months to receive my order. It wasn't as expected thus I returned it and I am still waiting since April for my reimbursement!

Absolutely terrible customer service from start to finish. The website is deliberately designed to push you into placing an order, but once they have your money, everything falls apart. Delays, lack of communication, and zero accountability. Save yourself the frustration and buy your furniture elsewhere. This was a complete mistake.

Horrible customer
Service client absolument catastrophique du début à la fin. Le site est clairement conçu pour vous pousser à passer commande, mais une fois le paiement effectué, tout se dégrade. Retards, absence totale de communication et aucune prise de responsabilité. Épargnez-vous le stress et achetez vos meubles ailleurs. Cette commande a été une grave erreur.

Absolut miserabler Chundeservice vo A bis Z. D’Website isch extra so gmacht, dass mer schnell öppis bstellt, aber sobald s’Geld zahlt isch, lauft gar nüt meh. Verspötige, kei Kommunikation und null Verantwortig. Spar dir de Ärger und kauf dini Möbel woanders. Das isch en riesige Fehler gsi.

Terrible experience from start to finish. I placed an order and waited weeks past the estimated delivery date without a single update. I had to reach out multiple times before getting a response. I cancalled the order and got promised that refund would be made immediately.After 20 days of email exchange refund has not been done till today. I received no explanation or apology from the owner as he is the only who decides to refund or not. Communication is severely lacking.
I do not recommend to shop on Bloomingloft. Bloomingloft demonstrates unfair commercial practices which should be probably reviewed by Swiss State Secretariat for Economic Affairs (SECO) as well as the E-Commerce ombudsman's office.
Order was placed on 21.03.26 and paid at the same date.Then in a once month Bloomingloft offered to cancel the order due to the issue with order supply and offered immediate refund... NO REFUND till today.

Incredibly negative experience. I ordered a piece of furniture, a month after the date it was supposed to be delivered the order was finally cancelled because the supplier raised a quality issue. Two weeks later, I got an email that finally it could be delivered (I had already received a replacement I bought on another website…). Then it took 3 months to get a refund, the customer service just stopped answering my emails - I got the refunds by scheduling an automated email to them sent every 5 min… AI can help you set this up if you’re ever in this situation - but best not to try and order elsewhere.

I ordered 6 plates and unfortunately one plate had already broke when they arrived (which is a shame, but of course it can happen). However I then contacted Bloomingloft via email twice and haven‘t heard from them ever since…. Quite disappointing & I wouldn‘t recommend this website…

Update: I received the plate, everything wentt well, thanks!!

Very frustrating experience.

We ordered a sofa in November, and it was supposed to be delivered at the end of January. We are now in March and it still hasn’t been delivered.

Apparently there was a problem with the delivery company, but this is the only explanation we keep receiving. There has been no real update, no solution, and no sense of responsibility from the company.

Very poor customer service and extremely disappointing experience.

the Order is made under the name of Daan Van Well. i am sure you will find it, as we have been in contact so many times with customer service

Very disappointing experience.
The delivery was late.
The package arrived without the tools needed for assembly, which had to be sent separately.
Worse, the table itself arrived pre-assembled incorrectly, making it impossible to properly assemble, fix, or use.
Customer service does reply, but unfortunately they have offered no concrete solution and only keep saying they are waiting for the manufacturer. The process has dragged on with no progress.
It has now been over 3 months since the purchase, and I still have no resolution and cannot use the table at all.
I would not recommend this company based on my experience.

the 2 lamps were ordered on Nov 7th and they were delivered on Dec 16th, 3 weeks delay. Customer care responded promptly but did not offer any solutions.

The lamps are opaque, more of an ambient light, diffused and they cannot be used in the living room or in the kitchen. Disappointing.

I bought a lamp and it said it would arrive in 10 business days. It took more than twice that long, and when it arrived the color wasn't gold, it was an aged gold that only looked gold. I don't recommend it.

EFFICIENT, great colors/fresh flowers... recipient very happy

You said that I will receive my order within maximum a week that’s why I ordered it from you. However I waited 1 month!

⸻

I recently ordered a coffee table, and although the delivery took a longer than the timeframe stated on the website, the experience overall was very good. The customer service team kept me informed throughout the process. When the table arrived, I was truly impressed by the craftsmanship and quality — it exceeded my expectations and was definitely worth the wait.

We placed 5 large orders with Bloomingloft this year. Furnishings are excellent in quality, design and construction. The delivery company guys do great job. Just do expect the wait time til items are available to deliver to be a number of weeks longer than their website suggests.

Marble jar with a lid was not properly wrapped. Over the jar they laid a bubble wrap and placed the lid over it. Instead of really wrapping the lid in the bubble wrap. Of course the lid arrived shattered in the package. Whoever wrapped the product has no clue.

Item took a while but was delivered within 20 working days as stated.

la qualité de la finition de la marchandise.
bon suivi de la commande